How to get great testimonials from your clients

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There’s nothing better than getting a letter or email from a satisfied client, telling you how happy they are with what you’ve done for them, praising you and thanking you for your help.

It really makes your day, doesn’t it?

Testimonials also make your marketing much more effective.

The trouble is, you don’t get them very often.

Your clients may be happy, and willing to provide a testimonial or a positive review. They just don’t take the time to do it.

One solution is to send all of your clients a survey at the end of each case. The feedback you get can be turned into testimonials.

How? Provide a check box at the end of the survey where the client authorizes you to use their words (with or without their full name) on your website or elsewhere in your marketing.

When you receive the completed survey, contact the client, thank them, and send them an edited version you’d like to use. Don’t change their thoughts, just the presentation, and tell them to feel free to add or change anything.

Another option, when you speak to a client at the end of the matter, ask them if they’re happy with the way things worked out. If they are, write down what they tell you and ask them if you can use what they’ve said in your marketing.

Simple, huh?

The best testimonials address 3 subjects:

1) Before they hired you.

What was going on in their life that prompted them to seek you out. Problems, frustrations, results they wanted but weren’t getting.

2) During the case.

What was it like working with you? Did you explain everything? Keep them informed? Make them feel appreciated? Protected? Did you bill fairly and promptly?

3) After the case.

What changed about their situation? Was the problem resolved? Did they get the results they sought? Would they hire you again and/or refer others to you?

Your survey should prompt them to talk about these things, and ask them to be as specific as possible. You can also delve deeper when you speak to them.

But, if they only address one of these areas–if they’re thrilled with the way you kept them informed, for example–take the win. And then go get some more.

When a client is happy, they want you (and others) to know it. They’re willing to provide you with a testimonial. They just need a little nudge.

Ready to take a Quantum Leap in your marketing?

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