Another lesson from Apple: how to get clients to pay higher legal fees


Yesterday, I wrote about Apple’s pricing strategy with the new iPad Mini. Instead of competing with other tablets for the low end of the tablet market, they’re letting other companies duke it out while they target the more profitable high end. The same is true for their entire product line.

Apple fans are willing to pay more for Apple products (and stand in line to get them) because they believe it’s worth it. They believe they get more value for their dollar.

Style is certainly one aspect. So is functionality. But more than anything, I think what appeals to Apple users is ease of use.

Apple’s slogan, “It just works,” is arguably responsible for converting legions of PC users, frustrated with complicated, buggy, and virus prone machines to the Apple brand. True or not, the impression Apple’s marketing team has created is that with Apple products you won’t have continual crashes or blue screens, and you won’t have to take a class to learn how to use it. You just turn it on and it works.

And that’s exactly what Apple’s customers want.

Well guess what? That’s what your clients want, too. At least the clients you should be targeting. They want to know that when they hire you, you’ll get the job done.

They don’t want complications. They don’t want to know the boring details. They want the peace of mind of knowing that when they hire you, they’ll be in good hands. If you can give this to them, they’ll pay you more than what other attorneys charge.

Now I know many attorneys will cynically argue that their clients are very price conscious and won’t pay a penny more if another attorney will do it for less. And that’s true–THEIR clients are price conscious and won’t pay a penny more. But that’s not true of all clients.

Didn’t the PC world say the same thing about Apple when their prices first became known? “Why would anyone pay double for something just because it’s nicer looking?”

The answer was, and still is, because “it just works.”

You can follow in Apple’s footsteps. Target the higher end of the market for your services. Show them that when they hire you, everything is taken care of for them. They won’t have to worry about getting a bill filled with surprises, or an attorney who doesn’t explain things or return their phone calls. Show them that “you just work” and they’ll pay you more. Because it’s worth it to them.

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