Attorneys: An alternative to free consultations that might work even better


Yesterday, I posted about the problem with free consultations and what to do about it. Even though people like to get things free, if prospective clients don’t see the value in your offer they either won’t call for an appointment or if they do, they won’t keep it.

There’s another way to get prospects to see the value of your offer and that’s what I want to talk about today.

Instead of offering a free consultation, consider offering a “introductory great deal”.

The popularity of Groupon, Living Social, and other “bargain” apps prove what everyone already knows, people love getting a bargain. A $450 weekend spa package for just $77, a $40 dinner for two for $20, brings in a lot of new customers to the businesses that offer them.

Why can’t you offer something similar?

Bundle up your free consultation package as attractively as you can, put a “regular” price on it, and offer it at a special “introductory” (bargain) price.

If your “free consultation” is normally a “$250 value,” for example, and you offer it for a nominal $39, you might get a lot of takers.

You still have to show prospects the benefits of everything they get. You still have to “sell” your offer, just as you do when it’s free, and probably more so.

Give your package a name, something that implies enhanced value. For example, “Comprehensive asset protection planning session” or “Corporate risk evaluation” or “Pre-Divorce diagnostic and strategy plan.”

And make sure to include the dollar amount your package is worth. When a prospect sees that they can get $250 in value for just $39, their shopping instincts often kick in and they want to buy. Add a “deadline date” when your offer expires and fear of loss will get more prospects off the fence and into your office.

Charging a fee will usually depress response. But not always. The right offer, in the right market, could actually increase response. Charging a fee, however nominal, will almost certainly increase qualified response, which means you will have fewer “shoppers” and more “buyers”. And your no-show rate will plummet, especially if you collect the initial fee at the time the appointment is booked.

As with everything in marketing, you won’t know whether this will work for your practice and your market until you test it. Put it out there, see what happens, track your numbers.