The Zen of Attorney Marketing: Quietly Building a Successful Law Practice

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What if you could build a successful law practice quietly–without shouting your message but by letting your message be heard, without trying to find clients but by letting clients find you?

In my father’s day, attorneys didn’t do any marketing. Oh, they did a little networking or public speaking or they wrote the occasional article, but they did these things because they naturally flowed from what they were doing in their practice. They didn’t attend a bar meeting because they were “marketing”; they went because they enjoyed being there, catching up with their friends, and learning some things they could use in their practice.

It’s different today. Not because there is more competition, higher overhead, or a faster paced world. Yes, the world is much more complex than it was fifty years ago when my father started practicing, or thirty years ago when I did, or even fifteen years ago, before everyone had broad band and smart phones. But our world is not different so much because of those things but because we make it so.

We run and push and struggle because we’ve bought into the notion that to be successful, we have to shout louder, promote harder, and spend bigger. We advertise or jump on board the latest social media concept, not because it feels natural, not for the joy of doing it, but because we fear being left behind.

Is the effort worth it? We might bring in more clients but are we any happier? Too often, the answer is “no”.

How do we get back to the way it used to be when a lawyer’s practice grew naturally? By getting out of your own way and letting things happen, instead of constantly trying to make them happen.

It starts with letting go of assumptions that don’t serve us and realizing that marketing can not only be organic, for sustained success and true contentment, it must be. Marketing can never be something you loathe or feel like you “have to do.” It cannot be something you do, it must be an expression of who you are.

Leo Babauta, who writes the Zen Habits blog, reminds us that sustained success and contentment don’t come from following the herd or from doing things you resist doing but feel you must, they come from delivering value, something my father didn’t need to read, he just did.

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What the iPhone app store can teach you about marketing legal services

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I was scrolling through the “Top 25 list” in the app store on my iPhone and noticed that the top grossing apps (mostly games) are either free or .99.

How can something that’s free or almost free be top grossing? The answer is simple: Upgrades, add ons, and back-end purchases. These companies sell “other stuff” via “in app purchases”–additional tools, levels, or other capabilities–and enough people buy on the back end that they can afford to give away their product on the front end.

It’s the “freemium” business model and while the term is relatively new, the concept is as old as marketing itself. “Sampling,” as it is traditionally referred to, is a proven way to sell everything from toothpaste (coupons and trial size) to automobiles (free test drives) to Tempura chicken in the food court (a sample on a toothpick).

Even attorneys use it (free consultations).

The idea is simple: give people a taste and they’ll want the whole meal. The free sample allows the consumer to overcome doubt and indecision, to experience the product or service on a small scale, with no cost or obligation, before making the decision to buy. The more you give away, the more you sell.

How can you apply this to marketing your services?

If you’re not now offering free consultations, I suggest you consider doing so. Many attorneys resist this, claiming their time is too valuable, they don’t want to give away their expertise because that’s all they have to sell, and while these may be brilliant attorneys. . .

they’re not very good at math.

If you invest an hour of your time in a free consultation and get a $10,000 paying client as a result, I don’t know, that seems like a pretty good trade off to me. I know you say there are only so many hours in a day and you can’t equate giving away a game app with giving away legal services, but actually, you can.

It doesn’t matter whether you’re a six-year old with a lemonade stand or a partner in a 1,000 lawyer firm, the formula is the same:

  1. How much did you spend to get the business, and
  2. How much did you generate in revenue?

The difference, minus fixed costs, is profit.

And, since legal services are generally high ticket and high margin, attorneys are actually better suited to using sampling in their marketing. We can afford to spend more to acquire a new client since we earn so much more.

So, let’s take things a bit further. If free consultations work, how about free services? Could you offer a free or highly discounted service on the front end, knowing you will more than make up the difference on the back end?

Yes you can.

Which brings me back to the app store.

Recently, I’ve noticed a spate of new apps by lawyers, mostly personal injury firms. They explain what to do in case of an accident and provide a place to record information, take photos, etc., and they are free. The lesson isn’t that iPhone apps are a viable way to bring in clients, although they may well be, it’s that if you can’t or won’t give away a sample of your services, give away information.

Free information in any form–reports, tip sheets, checklists, booklets, audios, and iPhone apps–can do much of what a free consultation or free service can do–give prospective clients a taste of what you can do for them.

If you want more clients, give samples.

Update: After posting this, I saw this article discussing app pricing strategies, in case you’re thinking in that direction. Interesting reading even if you’re not.

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Social media marketing for attorneys in a nutshell

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This morning, I was reading an interview with Phil Libin, CEO of Evernote, which as you know is my favorite application. I’m not the only one who loves Evernote; they’re adding one million users a month, without advertising.

The company’s growth comes in large part from its enthusiastic user-base sharing their love of the product with their friends and colleagues. Libin said,

“The job of getting someone who’s [sic] never heard of Evernote to use it for the first time is the job of our existing users. The job of our marketing department is to help our existing users do that job.”

He’s talking about social media marketing, of course, also known as referrals.

It struck me that this is the essence of social media marketing for attorneys. Social media platforms are just another conduit for customers (clients) to recommend products (services) to others. Obvious? Sure. Then why do so few get the referrals they want?

The key to success in social media isn’t how many likes or followers or friends one has. Those numbers are important, of course, but far more important is “passion”.

I didn’t just recommend Evernote, I raved about it. Well, my version of raving. I wasn’t over the top, mad with emotion (the California Bar frowns on that, I think) but I hope you could hear the enthusiasm in my voice, my love for a product that has truly changed my life.

I don’t know how many readers of this blog or my social media posts and tweets will go to the Evernote web site and try it but I do know that Evernote doesn’t pay me a nickel for sending them. Social media marketing works and it’s free.

There’s another point I want to make but Libin made it for me:

“. . .we started measuring stuff and found that users who had been referred to Evernote by a friend were much more valuable to us than users who had stumbled across us by themselves. . . .”

Bingo.

Referred clients are better clients. They are pre-sold on you, more likely to pay their bills on time, and less likely to complain about something you did or did not do. Best of all, referred clients are themselves more likely to refer other clients.

If you want more referrals, do something your clients can get passionate about.

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Is Twitter marketing for lawyers a waste of time?

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A new study, reported by Mashable, finds that while nearly half of Americans use Facebook, only 7% use Twitter.  So, is it safe to ignore Twitter in marketing your law practice? The answer lies in an understanding of who uses Twitter.

According to the study, Twitter usage is dominated by “power users,” (approximately 22%) who are responsible for the majority of Tweets (approximately 90%). While these probably don’t reflect the target market of most lawyers, it’s logical to assume that this group of regular Tweeters is comprised of well-connected, avid communicators who could turn out to be a great source of referrals for lawyers.

I don’t think I’m going out on a limb here by suggesting that the frequent-tweeter club includes a lot of professionals, many of whom have followers in your target market. The numbers may be small but the influence is great. These are the folks you want to meet–and network with–and Twitter is a great way to find them.

Twitter is also continuing to grow and enter the mainstream. Those of us who have staked a small claim will benefit by that growth.

I don’t consider myself a power user of Twitter or any other social media tool. Far from it. But through Twitter, I’ve been able to meet some power users. And that’s the point. Networking is not about meeting everyone, it’s about meeting a few of the right people.

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Where good ideas come from by Steven Johnson

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Soon, we’ll all be thinking about the New Year. How can we grow our practice? What can we do to enhance our personal life?

For some, the answer is to continue executing plans that are already in place. They know what to do, they just need to get better at doing it or simply give it more time. Others need a new plan. What they’ve been doing isn’t working. New plans call for new ideas, but where do ideas come from?

To answer this question, author Steven Johnson takes us on a visual journey into the creative process in this fascinating video:

[mc src=”http://www.youtube.com/watch?v=NugRZGDbPFU&feature=player_embedded” type=”youtube”]Where do good ideas come from?[/mc]

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The single most valuable skill for attorney marketing

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copy writing for attorneysLearning how to write effective copy not only helped me to build a successful law practice, it helped me to sell millions of dollars of my signature marketing course and other products. Copy writing, which as been called “salesmanship in print” is an important skill for every attorney, even those with no intention of writing their own sales materials.

Effective marketing documents can make the different between unbridled success and abject failure. A change of headline or offer can increase the pulling power of a letter or ad or web site twenty-fold–and even more.

The best way to learn copy writing is to study effective marketing documents. When you see something good, something that’s working, perhaps something that made you buy a product or service, copy the sales letter or ad or web page so you can study it. Create a “swipe” file of letters, brochures, ads, web pages, newsletters, and other compelling copy, to study, for ideas and to use as models for creating your own documents.

(Shameless plug alert. . .) The Lawyers’ Marketing Toolkit is a swipe file of marketing documents for lawyers. It is a collection of referral letters, reports, ads, newsletters, brochures, and other marketing documents submitted to me for critique by lawyers in my marketing program–along with my (detailed) critiques.

Start your copy writing education by studying the sales letter for The Toolkit. Print the page, copy it, read and re-read it. It works and it could be the first document for your new swipe file.

After many years of collecting marketing documents in file boxes, today, I use Evernote to collect them electronically. It’s free and a great place to start your swipe file.

[mc src=”http://www.youtube.com/watch?v=ObHOvFoRLxk&feature=mfu_in_order&playnext=1&videos=QOSWMn-miTw” type=”youtube”]The single most valuable skill for attorney marketing[/mc]

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Are you pursuing your dreams like Paul Potts did?

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Social media marketing for attorneys

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This isn’t an attorney but he offers a cogent explanation of how social medial should fit into an attorney’s marketing mix. What’s that? You don’t have a mix? Oh my, you really should have a mix. . .

[mc src=”http://www.youtube.com/watch?v=zn1cspHx7DU” type=”youtube”/]

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