How to sell your legal services in one minute or less

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Tell me your marketing message. Tell me how you can help me. Show me why I should hire you instead of any other lawyer.

Go on, tell me. I’ll give you a minute.

One minute? You can’t convince someone to hire you in just one minute.

No, probably not. But it doesn’t take longer than that to show a prospective client how you can help him and interest him enough to ask you to tell him more.

What does a prospective client want to know? He wants to know that you do what he needs done. You have the skills and experience to help him achieve a desired result.

He wants to know about the process. If he hires you, what will happen? What will you do, what will you expect of him? How long will it take?

And he wants to know that he can trust you. You’ll work hard for him, keep him informed, and be available when he has questions.

What about fees? Yeah, he wants to know about that, but that’s not number one on his list. (If it is, he’s not the right client for you.) Show him that you have what he wants and when he asks to see more, you can talk about fees.

You need a message you can deliver in just a few sentences. Those sentences will get your foot in the door (and eliminate the clients who aren’t right for you).

The key is to crafting an effective message is to make your message as simple as possible. Start long. Include everything. Then cut out everything that’s not essential, reducing your message to the most important points. And when you’ve done that, make it simpler still.

So simple, a child could understand it.

So tell me, why should I hire you? I’ll give you a minute.

It’s easier to sell legal services when you know the formula

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How can I get better clients?

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How can I get better clients, you ask. That’s a great question. It’s great because you asked “how” instead of “can I?” Your question acknowledges that (a) there are better clients to be had, and that (b) it is possible for you to attract them.

Instead of making do with the clients you’ve been getting, you’ve opened the door to better ones. And opening that door is the first step.

Your next step is to define what “better clients” mean. Who is your “ideal client?”

Be specific. If you mean bigger cases, bigger retainers, or bigger fees, how big is big? If you mean clients who pay on time, follow your advice and don’t try to micromanage you, write down some examples of actual clients who fit that description.

What about clients who have lots of repeat business for you? What about clients who are influential in your target market(s) and can send you lots of referrals?

Write it all down and think about it for a few days. Edit and add to your list, until it hums.

For each characteristic on your list, write down the benefits. What will bigger cases or better cash flow allow you to do in your practice? How will it add value to your personal life?

Don’t skip this part. It’s important to know how but more important to know why because when you know why, you’ll figure out how.

Imagine what your practice will look like when nearly 100% of your clients fit your ideal. Exciting, isn’t it?

Okay, what’s next?

Next is stating your intention to acquire them. Not your desire, not your goal, your intent.

A goal is an aspiration. Intent is a declaration that something is going to happen. It is a commitment, and it has much more energy than a goal.

What’s that? You say this is your intent? Okay, prove it. Let go of your clients who aren’t ideal.

Not all at once. You don’t have to go cold turkey, although you might want to. “Leap and the net will appear,” and all that.

How about this–start by firing (or non-renewing) one client who doesn’t fit your ideal. One is a place to start, and trust me, after you’ve let go of one, you’ll be itching to let go of more.

Yes, but what do you do to replace them? How do you fill the void you just created?

Nature will take care of some of it for you. Remember, she abhors a vacuum. By making room on your client list for better clients, you just instructed her to fill that void. She will command your reticular activating system (RAS)–look it up–to filter out prospective clients who don’t fit your ideal and make you more aware of those who are.

You’ll notice things, hear things, and be inspired to do things that lead you to those better clients. That’s what happened to me in my practice when I went through this process. It was amazing how quickly the void was filled with “better” clients.

Okay, I know you don’t believe me. Not completely, anyway. It sounds good but you want to hedge your bets by identifying things you can do to make it happen, instead of waiting for it to happen.

But that’s the easy part. You can ask yourself, “Where do I find them?” and “What do I say or do or offer?” and you’ll start getting some answers.

Your RAS will lead you to those answers. You’ll meet other attorneys who have the clients you want to attract and you’ll find out what they’re doing. You’ll stumble upon the perfect blog post or book that will have the answers you seek.

But you had to state your intent, first. Because great things can happen once you commit, but nothing great happens until you do.

Who is your ideal client? Find out here

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Maybe you should start a side business

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During my career, I’ve started more than a few businesses. While not every business was successful, each business taught me something about commerce and marketing and about working with people–partners and customers alike.

And that’s one reason I suggest you start a side business.

Selling products is different from selling professional services. You’ll be introduced to strategies and techniques you may have never considered and be able to use some of them. You might, for example, find that advertising isn’t an abomination and find ways to use it to build your practice.

The second reason for starting a side business is that the business itself might be an excellent way to indirectly expand your practice. If you handle PI, divorce, estate planning, bankruptcy, or other consumer practice areas where almost anyone is a potential client, your side business could introduce you to a world of new contacts. Some of those contacts will need your services. Others will become new referral sources.

The third reason for starting a business is that it might provide you with additional income for retirement, or an exit strategy when your practice tells you it’s time to move on.

My network marketing business has been all of those things for me.

I know you’re wondering how you could possibly justify taking time away from your practice to start a business. I asked myself the same thing when I started looking.

The answer to that question is “part time”. Find a business that doesn’t require full time to run. Fortunately, there are many businesses today that fit the bill.

Also, look at your ROI. Yes, it will take time to run a side business, but if the time you invest therein brings lots of new clients for your practice, or lots of income from the business itself, if your ROI is big enough, then your investment will have paid off.

I don’t know if starting a business is right for you, or if you will find the right one for you, but I encourage you to look at what’s available. Even if you never take the plunge, you’ll learn some things and meet some people, and the next time you meet with a prospective client who owns a business, you’ll have a lot more to talk about.

Leverage is key to increasing your income

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Give prospective clients a little somethin’ somethin’

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I found a video I was interested in watching but I wasn’t sure I wanted to commit 27 minutes out of my busy day. I could start it and see if it’s worth continuing, or I could save it for later, which is what I did, but I knew that “later” would probably never arrive.

I do the same thing with blog posts and articles. I can skim them, of course, and usually do, but my appetite is often bigger than my stomach and more often than not, I save blog posts and articles for later consumption. But I have hundreds of them saved for later and, you guessed it, more often than not, I don’t get around to them.

If you use content to market your legal services, and you should, you have to factor this dynamic into your strategy. Your target market is busy and while they may be interested in your topic, they may never get around to hearing what you have to say.

What do you do? The answer is simple. You issue a mix of long and short posts and videos.

Someone will watch a two minute video, for example, and see that you offer value. So when you post a 15 minute video or a 27 minute video, they are more likely to watch it. You’ve earned their attention and made it to their short list of approved content producers, aka, lawyers.

Short content allows you to offer people a taste of your wisdom and makes it more likely they’ll come back for more. It’s like the Chinese restaurant in the food court at the mall, handing out samples of tempura chicken on a toothpick. They give you a sample, you like it, so you order a complete meal.

They might spend $100 a day giving away free samples, and in return sell $1000 worth of additional meals.

Sampling works. Give people a taste of “you” and if they like you they’ll come back for more. If you’ve ever conducted a free consultation you know that most people who avail themselves of your offer will hire you.

Now, if offering short samples of your content and your advice work, how about offering samples of your actual services?

Think about all of the services you offer, and all of their component parts, and see if you can offer a sample. What could you offer at a discount or free?

Discounts? Free services? That’s crazy talk, right?

Give it some thought, will ya? Because investing $100 to earn an extra $1000 is a good thing in any business.

Marketing for attorneys who want to work smarter: here you go

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Finding more places to market your legal services

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I finally converted a Kindle book to paperback. It’s the same book, re-formatted and published on a different platform (CreateSpace), exposing my wares to paperback buyers, libraries and bookstores, and others. I plan to do the same thing with other ebooks.

With very little effort, I am increasing my income. You can do the same.

You already have marketing methods and channels that are working for you. Why not explore ways to extend what’s already working for you into different channels or markets, or increase your exposure in existing markets?

For example, you already get referrals from other lawyers, right? A simple way to get more clients is to find more lawyers who can and will send you referrals. (My Lawyer to Lawyer Referrals course shows you how to do that).

Go through your existing marketing mix and think about how you could find or develop

  • More professional referral sources
  • More places to run your ads
  • More free and paid online directories and referral services you can sign up for
  • More places to publish your content
  • More cities and venues for conducting live seminars
  • More podcasts and blogs to interview you
  • More online and offline publications to publish your guest posts or articles
  • More social media platforms where you can network, push out content, and gain more followers
  • More ways to get more subscribers to your email list
  • More professionals to interview for your blog, podcast
  • More websites, blogs, podcasts, to target different searches or market segments, or promote different services
  • More websites, blogs, podcasts, to target the SAME searches or market segments
  • More videos on youtube
  • More groups where you can speak and network
  • More clients empowered to recognize your ideal client and refer them
  • More (new) niche markets, client types
  • More ways to use existing content (i.e., re-purpose posts, presentations, videos, ebooks, etc.)
  • More new content to publish on existing platforms (i.e., new articles, blog posts, videos, etc.)
  • More ways to surprise and delight your clients (so they return, refer, provide positive reviews, and send traffic to your web site)

And so on. Maybe even more bookstores to sell your books.

It’s called working smarter. It’s called leverage. Taking something that’s already working and finding ways to make it work harder. So you don’t have to.

Get more referrals from your clients with MAXIMUM REFERRALS

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What’s new? I’m glad you asked!

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When someone asks you, “What’s new?” what is your typical reply? If you’re like most people, you say something akin to, “Not much,” am I right?

If so, you’re missing out on an opportunity to promote yourself and your practice in an easy, non-promotional way.

Instead of deflecting the question, tell people what’s new.

Share some news with them. Tell them about an interesting case you just signed up or just settled. Tell them you just hired someone new or you’re looking for someone. Tell them about moving your office, or that you’re thinking about it.

Your news, however inconsequential it might seem to you, is far more interesting than saying “not much” or engaging in small talk. News has intrinsic energy. It shows you doing things, taking action, moving forward. It tells people that you’re growing and successful.

News gives you a talking point that allows you to start a conversation with someone you just met. It also gives you an excuse to contact people you know with something to share.

Never leave home without something news to share.

What’s that? You don’t have any news? Make some. Write an article or report or a short video and post it on your website. Tell people about it–what it does and who it helps. Invite them to go see it or offer to send them a copy. Ask them to share it with people in their network who might be interested.

If you don’t have a new article, tell them about an old one and ask if they’ve seen it. Or tell them about one that you’re working on or thinking about writing.

There’s always something new.

Now, don’t keep your news under wraps, waiting for someone to ask, “What’s new?” Reach out to clients and professional contacts and share your news. Use your news as the excuse for re-connecting. “Hey, I just wanted to let you know about. . .” or “Hey, I wanted to ask if you saw. . .”

When you meet someone new, after you introduce yourself, tell them about your new article or your updated article or the article that just got mentioned on another website, and invite them to check it out.

When you always have news to share, you’ll always have something to promote. You don’t have to promote yourself or your services. Promote your article or report and let it promote you.

How to write a report worth sharing: click here

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The first book I ever wrote

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In my personal injury practice, I had every client bring in their auto insurance policy. As I reviewed their policies, I noticed that most of my clients were spending too much for insurance.

They bought coverage they didn’t need, had deductibles that were too low, and routinely purchased from companies that charged double or triple what other carriers charged.

Anyway, I fell into the habit of going over their policies with them and showing them how to improve their coverage and lower their costs. A nice added value service that my clients appreciated.

One day, I decided to wrote a book on the subject. I thought that in addition to giving copies to my clients, I could sell the book, something I had always wanted to do.

And I did sell a copy. Yep, just one.

Why? It was a good book. The problem was that I didn’t have a viable way to market it.

This was before Amazon and other online book stores. No websites, no “online”. Advertising was my best bet but my margins (the gross profit on the book) weren’t enough to cover the costs of advertising.

I didn’t have a back end product or service to sell. If I had been in the insurance business, I could have sold the book at break even, or at a loss, and made my profit on the back end selling insurance.

The lesson is that it’s not the product, it’s the marketing. It doesn’t matter how good your product is if you don’t have a profitable way to reach your target market.

That’s true whether you’re selling books or candlesticks or legal services.

You may deliver outstanding legal services but you will starve to death if you don’t have a way to reach potential clients and deliver your message. On the other hand, if you are merely competent as a lawyer but you use sound marketing strategies, you can make a fortune.

The good news is that legal services have big margins. You can afford to spend money (or the equivalent in time) disseminating your message. The even better news is that most attorneys do such a poor job of marketing that you can easily beat them to the punch.

Ready for more good news?

Today, we do have Amazon and other online book stores, and websites of our own. We can economically reach book buyers, and then sell them legal services on the back end. Our marketing is paid for by book sales. Instead of paying for advertising, our advertising pays us.

How to identify your best target market

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Maybe you need some new friends

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When you get together with other lawyers, at a bar function, in the courtroom hallway, or anywhere else, what do you talk about?

Do you talk about cases and clients? Do you rap about the law? Do you talk about sports or the weather?

One thing I’ll bet you don’t talk about is marketing.

Yes, I know you’re not like most lawyers. You read me, after all. You “get” that marketing is important and valuable and you work at it. But can the same be said of the lawyers you speak to every day?

Many lawyers are uncomfortable talking about marketing. They don’t want anyone to know they do it, fearing that it makes them look weak and unsuccessful. So marketing isn’t talked about in polite company. Marketing isn’t cool.

Silly, but can you tell me this isn’t true?

Here’s the thing. I believe that the lawyers who are most attracted to marketing, and aren’t embarrassed to admit it, are the lawyers who need marketing the least.

If you like marketing, or at least you respect it and actively work at it, the odds are you’re already doing well in your practice. The lawyers who look down at marketing tend to be the ones who need it most. They are either uninformed, in denial, or resting on their laurels. They are unaware that they are living on borrowed time.

We can differ and debate the different types of marketing. Some lawyers advertise, some don’t. Some are aggressive, some are willing to sacrifice results in deference to image. That’s okay. What’s not okay is pretending that marketing is beneath you and can safely be ignored.

One reason it can’t be ignored is that every attorney is already “doing” marketing, whether they know it or not.

Remember, marketing is everything you do to get and keep good clients. Everything. Any attorney who believes that clients relations isn’t marketing, for example, or that they don’t need to work at it, is fooling nobody but themselves.

When you talk to other attorneys, bring up the subject of marketing. It’s good to compare notes. See what’s working for them and what’s not working. Ask them what they’re doing to get more traffic to their website, for example, or get their former clients to send referrals.

If you get a blank stare, or if your attorney friends don’t have anything positive to say about marketing, it might be time for you to get some new friends.

If your attorney friends are open to learning, tell them to start here

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Party favors for new clients? Yes, that’s a thing

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Remember when you were a little kid and you went to a friend’s birthday party? You got party favors–puzzles, noisemakers, toy soldiers, cap guns, candy, and other fun stuff? Something to take home with you and show your siblings and parents?

It made the party more fun, didn’t it?

Ooh, remember those finger puzzles where you put your index fingers in both ends and couldn’t get them out?

Anyway, you should do the same thing with your new clients.

Party favors for new clients? Why not? Even though it’s not a party, even though they may be seeing you about a very serious problem that is anything but fun, you should make a point of giving new clients things to take home with them.

Maybe a nice folder to hold the paperwork on their case. Maybe a nice pen with your contact information on it. Maybe a book you wrote or a book you recommend. Maybe a gift card so they can get dinner on you and forget about their troubles.

Load them up because people like getting stuff. Adults are just big kids, aren’t we?

You don’t have to spend a lot of money, but don’t let them go home empty handed. Legal services are intangible. Give them something they can hold in their hand and show their spouse or friends.

Make sure you also give them information about your practice areas. Educate them about their problems and the solutions you provide. Show them how you can help them and the people they know. Teach them how to identify your ideal client and give them tools (reports, coupons, DVDs, etc.) they can pass out.

If you have a practice that is suited to having a bit of fun, you can give new clients something whimsical. Maybe an adult coloring book and colored pencils. If that’s not your thing, give them coloring books they can take home to their kids.

I know, lawyers don’t do these things. That’s the point. Party favors are an easy way to stand out, be talked about, and remembered. And maybe put a smile on the face of someone who’s going through a difficult time.

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I’d rather have four quarters than 100 pennies

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I love keeping things simple. But simplicity for simplicity’s sake is a foolish economy if it results in fewer or poorer results. “Leverage” means getting MORE results with less effort, or at least more results with the same effort.

A marketing guy I follow echoed my philosophy when he said, “I’d rather have four quarters than 100 pennies”. He was talking about the value of having fewer but better clients.

Fewer clients with bigger cases, or fewer clients who have more work for you and are willing and able to pay higher fees.

Fewer but better clients means you have fewer hands to hold, problems to solve, and fires to put out. It means you can spend more time and more money bringing in new clients and keeping them happy. It means you can earn more income with less effort.

That’s why I talk about letting the mass market of lawyers handle the mass market of clients, while you focus on the upper crust. Let everyone else fight over the scraps while you feast on the steak.

Unless you are especially well funded or daring, you probably won’t be able to do this immediately. But you can immediately state this as your objective and start working in that direction.

When you make it your intent to transition your practice to better clients, you start looking at the universe of clients differently. You make changes to your ads and marketing documents and websites, you start networking with a different crowd, and you do other things that affirm the new direction of your practice.

Eventually, you will embrace this new paradigm and make bigger changes. You eliminate marginal practice areas, for example, and focus on one or two. You might cut down on marketing channels or techniques and focus on the ones that are better suited to the practice you are trying to create.

You may be nervous about some of these changes. I know I was when I started turning down business. There’s a big void in your file drawer when you no longer handle anything that shows up, but if your experience is anything like mine was, you will quickly fill that void with new and better clients.

Then, one day, you’ll get your first “quarter”–a big case or client–and you’ll realize that if you can get one, you can get more. And that’s when everything will change.

This helps you create a profile of your ideal client

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