The most important decision of your legal career

Share

Ever notice that the most successful lawyers aren’t necessarily the best lawyers? If you’re smarter, work harder, and do a better job than those other lawyers, why do they earn more than you do? 

It’s because being a better lawyer doesn’t mean prospective clients and the people who can refer them will notice you, trust you, and hire or refer you. 

You may be a brilliant lawyer, dedicated, hard-working, and well-liked, but if you’re not good at the business side of your practice, you’ll always be a step behind. 

The good news is that you can change that. It starts with a decision. 

The most important decision of your career.

You have to decide to commit to the business side of your practice. That it is at least as important as the legal work and deserves your time and energy and money. 

Decide to get serious about business and marketing. Study it, schedule time for it, and consistently and enthusiastically work at it. 

Average lawyers don’t do that.

Average lawyers provide lip service to marketing and management, taking action only when something falls in their lap, there is a fire to put out, or they have a few extra minutes between appointments.

Unless driven by desperation, they don’t schedule anything, try anything new or otherwise work on improving the business side of their practice. They see it as a burden, an expense, at most a necessary evil, instead of embracing it as the path for achieving their biggest goals. 

Why? Ego, mostly. They believe that to be successful, they shouldn’t “have to” do anything more than be a good lawyer. Or they don’t know what to do and aren’t willing to find out. 

They might assume that the lawyers who earn more have the right connections, innate interpersonal skills, or just got lucky. 

Excuses. And any excuse will do. 

Don’t make excuses. If you want to achieve more, decide that you will do everything possible to make that happen. And do it. 

Subscribe to The Attorney Marketing Letter

Share

Do you know your numbers?

Share

Many lawyers don’t hit their marketing goals because they don’t set the right ones. They decide how many new cases or clients they want to bring in for the month, and how much they’d like to bill (and collect), and these are important, but they’re not enough. 

They also need goals that, if achieved, help them hit their goals for new clients and revenue.  

They need to know how many prospective clients they need to meet with or speak to, for example, in order to sign up a new client. They need to know many leads or inquiries they need to receive, how many viewers of their videos or listeners to their podcasts, how many eyeballs on their ads, or how many attendees at their presentations. 

Those kind of goals. 

How about you? To reach your goals each month, how many new sign-ups for your newsletter or new followers on social do you need in order to generate enough inquiries, leads, or appointments?

But it’s not just raw numbers. You also need qualitative goals. 

Getting 1,000 people to watch your videos, for example, is meaningless if they aren’t the right people. 

You’re wasting your time engaging with people who don’t need your services, or don’t need them often enough, or don’t have the money to hire you no matter how much or how often they need or want your help. 

For a professional, quality is (usually) more important than quantity.

What do your best prospects look like? What kind of business do they own or manage? Where do they live or work, and what do they sell or do?

You need to answer questions like these so you know where to spend your time and money.

Rather than being seen by many people who may or may not be interested in what you do, you want to become well known to people who are very much interested in, and even looking for the kinds of services and solutions you offer. 

Identify your best prospects and invest in communicating with them (and their advisors). If you do that, you won’t need huge numbers in order to hit your goals. 

Subscribe to our free attorney marketing newsletter

Share

The attitude of a successful lawyer

Share

You’ve given them the information. Answered their questions. Handled their objections. But the prospective client still decides not to hire you. Is there a way to turn their “no” into a “yes”?

You could tell them more. Give them more reasons they need to do what you recommend, tell them more about what could happen if they don’t, or tell them why they should choose you instead of another lawyer or firm. 

But that’s argumentative and makes you look weak. At the very least, it’s unlikely to work. 

I suggest a different approach. 

Thank the prospect for their time in meeting with you and considering you. Tell them you respect their decision. And if you know they’re going to hire one of your competitors, say something positive about them. 

Then, tell the client that if they ever need anything, you’ll be happy to help. 

That’s it. Don’t try to convince them to change their mind. Don’t remind them of something you’ve said or ask them to think about it. 

Smile, shake their hand, and thank them again for speaking with you. 

That’s what a professional does. And it’s this attitude that can win you many more “yesses,” including from clients who originally said “no”, aka, “let me think about it”. 

When you adopt this approach, prospects who said no will often second-guess their decision. They wonder if they made a mistake by choosing another firm, and that alone might get them to change their mind. 

It also makes it more likely they will come back to you when that other firm messes up or otherwise fails to deliver.

And, if the client doesn’t hire you this time, they might be more likely to hire you for the next matter.

Not only that, your confidence and graciousness will likely bring you more referrals as your market hears good things about you. That includes the lawyers at those “other firms” when they have a conflict and are asked to recommend another lawyer. 

This is how you turn a no into a yes. 

Take the high road and leave the door open. You’ll likely find more clients showing up at that door. 

Subscribe to our free newsletter

Share

How to eliminate your competition and dramatically increase your income 

Share

Having no competition would be great, wouldn’t it, but it’s not possible, is it?

Actually, it is. But you may not be willing to do what you have to do to achieve it. 

Because it’s not easy.  

It would mean doing things and saying things most attorneys don’t do or say. It would mean being different from other attorneys or firms in your market and building your reputation on those differences. 

When you do that, you attract clients who come looking for you, hire you, pay what you ask, and tell others about you. 

Because you’re the only lawyer who does what you do. 

You’re different and offer more value than what other lawyers offer. You’re not average; you’re better. 

And everyone is talking about you.

Yes, but what can you do that’s different? What can you offer that nobody else offers?

What value can you deliver that is both unique and desirable?

You might offer flat fees when everyone else charges by the hour. You might promise to deliver your work product in half the time as any other firm. You might offer a satisfaction guarantee. 

Maybe you could partner with other professionals or businesses and offer a “one-stop shopping” solution. Or a service that’s far more comprehensive that anything else in your market. 

Think. What do clients want? What can you give them that is better than anything else available? 

Imagine overhearing people talking about you. What would like them to say about you?  

“He’s the only attorney who (fill in the blank)”. “They are the only firm that (fill in the blank).” 

What could they say that would have maximum impact and make a comparison with other lawyers impossible? 

That’s your challenge. It’s not easy. But it is the solution to eliminating competition and dramatically increasing your income.  

Subscribe to our free newsletter

Share

The real reason you’re not doing more marketing

Share

You know you should do more marketing, but you don’t. Why?

It’s not because you don’t know what to do or how to do it. You’re smart; you can learn. 

It’s not because you’re not good at it. You can hire people to help you or do most of it for you.  

It’s not because you don’t have the time. If you’re bringing in a lot of new business, it’s worth it, and you’ll find the time. 

How about this one: you don’t think you should have to? You’re a good lawyer, and good lawyers get all the business they can handle without doing a lot of (or any) marketing. Yeah, well, they might not do some things, but they do others. 

No, there’s another reason you might not be doing more marketing. 

Fear. 

You’re afraid it won’t work and you’ll be embarrassed. Or that other lawyers will look down on you and you’ll be embarrassed. Or your clients will think less of you, and you’ll lose them. Or you don’t want to stand out from the crowd and do things other lawyers don’t do. 

Or maybe all of the above. 

It’s just fear. And it’s normal. But you don’t have to let it stop you from doing things you know you should. You can use fear to force yourself to do those things.  

That’s what I’ve done over the years. I’ve used my fear to motivate myself.

When I was new and broke, I used my fear of failure and poverty to get to work.  

When I was doing okay and got comfortable, I used my fear of mediocrity and failing to reach my potential to get myself to work harder.

And when I became successful, got a bigger office and hired more employees, I used my fear of over-extending myself to stay focused and try things I didn’t want to do. 

At each stage, I used my fear to motivate myself and took my practice to the next level. 

If you’re not doing what you know you know you should (and could), don’t let fear hold you back. Use your fear to pull you forward. 

Fear protects us and helps us. We can use it this way. And we should. 

Subscribe to our free newsletter

Share

Following up with leads and inquiries

Share

Wouldn’t it be great if you didn’t have to follow-up with prospective clients, if they found the answers to their questions and booked their own appointments? 

But they don’t, do they? You need to tell them what they need to know (even if they don’t ask), tell them what to do to take the next step, and make sure they do it. 

You could ‘wing it’ and perhaps you do. But it’s better to use a system. 

A follow-up system will help you sign up more clients more quickly and with less effort. You will have fewer questions to answer, fewer objections to overcome, and fewer delays to slow down the process. 

A system will help you close a higher percentage of leads and prospects, with less work and overhead and friction. When someone calls or writes, your system tells you precisely what to tell them; you have documents and links ready to send them, and you don’t have to rely on your memory—you follow your checklist.  

Professionals don’t wing it; they use a system. I encourage you to create and use your own. 

Keep it simple. Start by identifying the first step—what to say, what to do and when. 

What will you tell them? What will you offer them? What will you say to get them to take the next step?

Set up a file with forms and templates and answers to FAQs. Make notes about how to handle leads that come in from ads, from referrals, and from visitors to your website. For each type of case or matter, identify language to describe the benefits and value of what you do and pair these with illustrative stories of cases or clients.

Automate subsequent follow-ups via letters or texts or calls. Decide how many follow-ups to make and how often. Account for those prospective clients who need a lot of hand-holding and won’t be ready to hire you for weeks or months, and for others who want to get started immediately. 

You don’t have to figure it all out immediately. Just start. Think about your last new case or client—what you said and did, what worked and what didn’t. You’ll figure it out, one step at a time.  

Share

The number one reason your practice isn’t growing (and how to fix it)

Share

If your practice isn’t growing, there’s a very simple reason. It’s not growing because you’re not growing. 

You’re the same lawyer today as you were yesterday. You know more and can probably do more, but you don’t, and you won’t unless you change your philosophies and activities—what you think about and what you do. 

Your practice is a reflection of the decisions you have made in the past and the decisions you are making today. To get better results, you have to make better decisions, and to do that, you need better information.

You have to read the books, take the classes, and seek the advice of experts. You have to use different strategies than you usually use, and do them in different ways. You have to take more risks with your marketing, learn from your mistakes, and double down on your successes. 

Because marketing is a process, not an event. You have to work at it. And do something most attorneys don’t want to do—stand out. 

Most attorneys choose to blend in and be just like most of their competitors. They offer the same types of services, offer similar promises, and charge similar fees. They go out of their way to avoid being different and effectively become invisible. 

If you want to be more successful, you can’t do that. You have to stand out. 

That means doing things that are different and uniquely valuable. Something your competition doesn’t do. 

Most attorneys don’t, which is why most attorneys never enjoy the level of success enjoyed by the few who do. 

It’s a profession, yes, but it’s also a business. If you want your business to grow, you need to grow. Or it won’t.

Share

Why your content isn’t working

Share

You work hard on your blog or newsletter, recording videos or podcasts, or posting tips on social media. It’s good content, your target market is seeing it, but you’re not getting new clients.   

Why? 

It’s likely that while your market is seeing your content, they’re not reading or watching it. They’re busy, and you’re asking for too much of their time, so they “save” your article for later and forget about it. 

Could it be that simple? Yes. And the solution is just as simple. Create content that’s easier to consume. 

Shorter articles and posts. A few hundred words, not a few thousand. Once a week, not 3 times a day. And while you’re at it, make it interesting, not academic. Tell stories, don’t lecture. 

There’s a time and place for more comprehensive material, but when most of your material looks like “work,” you’re making it less likely anyone will want to consume it. 

And hey, don’t push so hard. 

Yes, you’re in the business of selling your services, and your readers and clients need your services and benefit from them. Asking them to call you to discuss their situation and explore their options might be precisely what they need, but if they feel like you’re chasing them, don’t be surprised if they run in the other direction. 

That doesn’t mean you should be passive. You’re a professional, an advocate, and not merely in the information delivery business. Tell your readers what they need to know, tell them what to do, and why, and tell them what might happen if they don’t. 

And then invite them to contact you to take the next step or learn more.

Content marketing isn’t difficult, but it’s still marketing.

Share

Marketing legal services requires just 3 things

Share

At its core, marketing your services is simple. You don’t need to follow a checklist with 27 steps or account for a multitude of elements. You just need to do 3 things. 

First, you need to get the attention of the right people. That means identifying and appealing to the self-interest of people who need or want something you can give them. 

Target people with a legal problem you can solve or a desire you can fulfill. 

Second, you need to stimulate them to take action. That means motivating them to call or click, read something or do something, by telling them the benefits for doing that—what they will get or avoid, how they will be better off—and not leaving this up to them to figure out. 

Tell them what to do and why they should do it. 

The third step is to get them to take that action immediately. Now, while their need or desire and interest are highest. 

You don’t want them to hear another attorney’s message or become distracted by their phone or an appointment. You want them to take action now, not later, because (you must assume), later will never come.

And that’s it. 3 steps. Attention, benefit, urgency. 

But as simple as this is, many attorneys’ marketing messages miss one or more of these elements. They don’t tell prospective clients what to do, don’t motivate them to do it, and/or don’t provide enough urgency to do it immediately. 

And it cost them a fortune. 

But not you. Because you know what to do, and why, and because it is simple, you won’t forget to do it. 

Share

Your 5-second introduction 

Share

“Hi, I’m Joe. I’m a business attorney here in Small Town.” Within seconds, most people won’t remember what Joe said. 

Joe’s introduction is accurate but forgettable. It tells people who he is, not what he does, for whom, or why it matters. 

We can do better. 

It’s as simple as showing new contacts a picture. Something they can see in their mind’s eye, and immediately appreciate your value—the reason clients hire and trust you. 

It doesn’t need to be clever. Five seconds isn’t enough time for cleverness. Not enough time to get into detail or tell any stories. That can come later, if there is more time, or you’re on a stage. 

For now, tell them what you do, for whom, and why it matters. 

What problems do you solve? What benefits do you deliver? What kind of clients do you help?

That’s all you have time for, but it’s enough. Enough to get your new contact to see your value and remember you. Because if they have or have had the problem you mention, or are close to someone who has, your message, however brief, is going to resonate and stick with them and open the door to hearing more. 

Which is all you can hope for in a 5-second introduction. 

Share