Put yourself in the top 2%

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Have you ever been reading an email or a blog post and forgotten who wrote it?

That’s the 98%.

Most lawyers who create content fall into that category. Forgettable.

The 2% are the ones people notice and remember. They’re also the ones people buy from and tell their friends about.

The rest fade into the woodwork. Because they all look the same.

They talk about the same subjects, use the same examples, and measure the temperature of their message with the same thermometer, meaning they don’t let things get too hot or too cold.

How about you?

If you want to get noticed, remembered, and followed, if you want clients to hire you instead of another attorney, you need to be in the top 2%.

That means being different and there’s no easier way to do that than to create content that’s different.

Different subjects, different appearance, different style.

Especially style.

When other lawyers write stilted prose and you use a bit of color and personality, when other lawyers say what’s expected and you are a contrarian, when they write about boring topics in boring ways and your content is interesting. . .

It won’t take much for you to stand out.

How do you do this?

Make your content interesting and helpful. Infuse your content with human interest (stories), details from your professional and personal life, and strong opinions. Be different, tell them what they need to do, and why.

Don’t just deliver information, speak to your readers. And don’t hold back.

You know you’re doing it right when you write something or say something that scares you a little.You should feel a little heat in the pit of your stomach—as if you’ve gone too far or are doing something wrong.

When you feel that heat, it means you’re on the right track.

If you aren’t feeling that burn, you aren’t trying hard enough. And your audience will know it. And lump you in with 98%.

You will get feedback. Some readers will love what you’re doing and tell you they read you every day. Some will tell you’ve gone too far and leave you for gentler pastures. (Ask me how I know.)

None of that matters. All that matters is that:

  1. Your list is growing, and
  2. Your practice is growing

If those two numbers are moving in the right direction, stay the course.

It’s not easy to show your market that you’re better than the competition, but it is easy to show them you’re different.

And now you know a simple way to do that.

Email marketing for attorneys

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Tell me about yourself

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Prospective clients ask about the law, their case, their options. They ask about fees and deadlines and process. They ask about a lot of things but they rarely ask about you.

Why you became a lawyer, what you like most about what you do, what you do best and what isn’t your cup of tea.

They usually don’t ask but you should be prepared to answer questions like these in case they do.

It’s also good to have answers to these types of questions to share with prospective clients, seminar attendees, and interviewers, even if they don’t ask.

Give people a few nuggets about what makes you tick.

Tell them about a case you had that was especially difficult and what did you did to beat the odds. Reveal something about something you may be embarrassed to admit but that helped you become a better lawyer or human being. Talk about something you are proud of and want the world to know, even if it has nothing to do with practicing law.

People prefer to hire and refer and work with lawyers they know, like, and trust. A simple way to foster knowing and liking is to share some insights into who you are and why you do what you do.

Tell them about your values, your philosophies, your raison d’être.

Yes, people mostly want to know about what you can do to help them, their clients, friends, readers or listeners. But they also want to know something about the person who will do the helping.

If you’re in doubt about how to say it, tell a story. Tell them about something you did and what it meant to you or about a client you helped, how they were better off because of it, and how you feel about that.

What you do and how you do it are important. Just as important is why.

How to take a quantum leap in the growth of your practice

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It’s all about you

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Your services aren’t unique.

You may put your own spin on them, offer lower fees or other benefits, package and present them differently, but in truth. . . .

You and your competition offer essentially the same services.

And clients are just a five-minute search away from choosing another lawyer.

Yes, the quality and scope of your marketing plays a role. But in the realm of professional services, that can only do so much for you because a professional services practice is built on relationships.

So how do you get clients to choose you instead of the guy next door? That’s simple.

Put more of YOU into every aspect of your practice.

Because YOU are original.

And because clients buy you before they buy your services. They choose you and stay with you because of you.

Simple as that.

How do you put more of yourself into your practice?

  • Show people how you think by writing and speaking more openly, and more often
  • Champion the causes that are important to your target market; let them see that you care about the things they care about
  • Share some details about your personal life—what you do outside of work, your family, what you do for fun. Let people get to know the “real” you, not just the “lawyer” you
  • Judiciously share some of your flaws and blemishes. Let people know you’re human (just like them)
  • Own up to errors and mistakes; give clients the benefit of the doubt on billing issues.
  • Build relationships with clients and prospects and the professionals in your network. Stay in touch, mostly via email, so they can learn more about who you are, what you do, and how you work with your clients.

New services? New solutions? Original ideas? They’re great, if you’ve got them. But you don’t need them.

Because there’s no one else like you and clients buy you before they buy your services.

Why email is still the best (and easiest) way to build your practice

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Tooting your horn when your horn needs tooting

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When you win a big case, get an award, or achieve an important milestone, don’t keep it a secret.

Tell people about that great testimonial or endorsement you received. Tell people about the results you obtained for a client.

Don’t hide your light under a bushel.

Tell you clients and prospects about your accomplishments, because they want to know they are dealing with a lawyer who knows what they’re doing. It validates their decision to hire you or send you referrals, or tips the balance in your favor if they haven’t yet taken that step.

Share your good news, especially if it suggests you’re growing–your new hires, new offices, new clients, new services or new practice areas.

When you write a (new) book, start a video channel, update your website, start a newsletter, or get invited to speak at a prestigious event, let everyone know.

It’s not bragging if it’s true.

And if it’s true, it can help you.

On the other hand, while your clients and business contacts like knowing they work with a lawyer who is smarter than the average bear, nobody really cares that much.

It’s nice, but they’re a lot more concerned about themselves.

So, toot your horn when your horn needs tooting, but don’t lay on the horn.

Because that can get annoying. Maybe even make some people jealous.

How much is too much tooting? I’d focus mostly on the big stuff, the stuff that moves the needle, and the stuff that directly benefits your clients and contacts.

Tell them about cases you win that make new law or receive a lot of press. Tell them about your new office, your new services, or the new content on your website.

But don’t ignore the review you got from a client who thanked you for being so supportive and working hard to help them. Or the new software you installed that makes things easier for you and your clients.

And when you toot, make sure you look good doing it.

Be brief, say you’re honored or thrilled, thank the people who need to be thanked, and move on.

Toot well, my friend.

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‘Til your daddy takes your T-Bird away

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I’m guilty of this myself. Too much information in my articles and posts. Telling you what and how, why and when. Giving you bullet points and instructions, telling you what to do and how to do it.

There’s nothing wrong with the how-to’s, of course. It’s just that there are other things to talk about.

Suppose you and I were buds. We get together for to hang out, shoot the shite, bring each other up to speed on what’s going on.

We have a few adult beverages and share a few laughs. In other words, we have some fun.

Why can’t we do that online?

We can and we should.

When we write a blog post or article, when we record a video or podcast, when we post on social media, we don’t have to be “all business, all the time.”

That doesn’t mean being unprofessional or always going for the laugh. It means letting down our hair, speaking or writing informally, and sharing information and ideas that aren’t strictly law-related.

If you had an interesting day, tell people about it. If your son or daughter tells you something funny that happened in school, share it. If your neighbor charges his Tesla at night and you can hear that annoying electric hum through the wall of your house and it drives you crazy, mention it–like I just did about my neighbor.

We can also have fun playing with language. One way is to use phrases your readers don’t expect you to use. You feel me? Are you picking up what I’m laying down?

You know, fun.

Now, you may be wondering, why. Why should we put fun in our writing or speaking, or for those of us who do it already, why should we do it more?

Because our readers want us to.

They want to see our human side. They want us to make them smile. They want to have more fun, and and they don’t want us to give them homework every time they hear from us.

Yes, we should teach our readers something. But we can do that and also entertain them for the few minutes it takes for them to read what we write.

It’s called infotainment. A friend of mine describes it as “Education wrapped in candy.”

Give your readers their peas and carrots but also give them dessert.

You may find it difficult to do this, to loosen up in front of an audience who is used to you being straight. But you can do it (it just takes practice) and when you do, you’ll be glad you did.

You’ll enjoy writing more. You’ll get more replies and engagement from your readers. You’ll build a following instead of just a list of people who consume your content.

Which means you’ll also get more business.

Start slowly. Add a sprinkle of lighter material here and there. One way you could do that is to make your usual (boring) legal point and then use a colorful analogy or story to illustrate it.

A spoonful of sugar makes the medicine go down.

Give it a try. You might find you’re good at it. You might enjoy it immensely. It might give new life to your writing and speaking.

One thing’s for sure. Your subscribers will love it.

They’ll look forward to your next post or email or presentation, and they’ll tell their friends about you, because you’re not like all those other (boring) lawyers.

Email Marketing for Attorneys

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Some do, some don’t

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A prospective client is sitting in your office, telling you about their situation. You listen, ask questions, tell them what you think, and share a story about a client who had a similar situation. You tell them what you did for them and how it worked out.

Your analysis and opinion help them to better understand their problem and the possible solutions. Your story inspires them or comforts them, and convinces them that you can help.

And they sign up.

Well done.

Another example of the adage, “Facts tell but stories sell.”

You see another prospective client with a similar problem. You tell them what you think and share the same story. They don’t relate to your story but hire you anyway, because they like how you explained the law and what you advised them to do made sense.

People are different. Some people won’t relate to some of your stories.

No matter how many other people do.

I bought a book the other day. It has hundreds of 5 star reviews. Many of the reviewers mentioned how they loved the author’s stories. One said, “I really liked the motivational stories, they added depth and background to the theme of the book which is to find ways to start.”

Another reviewer didn’t like the stories. He gave the book 1 star and asked, “Can I get a refund?” He said, “If I wanted to know his life story I would have just read his blogs.”

Some do, some don’t.

Lessons:

  1. Encourage feedback from your clients and readers. You want to hear what they like and don’t like, about your stories and all of your content. They may relate to your stories but think you have too many or they are too long. Or they might love your stories and want more.
  2. Sometimes, one story is enough; sometimes, two or three is the right number. Some people will like certain stories more than others. Keep a file of stories you can use in different situations. Experiment to find the right stories and the right number.
  3. Don’t leave out the meat and potatoes. Talk about the facts, the law, the procedure, and use stories to illustrate your points. People make decisions, e.g., to hire you, based on emotions, and justify their decision based on logic, e.g., the facts. You need both.

Finally, practice your delivery. There’s nothing worse than a good story that goes too long or misses the point. There’s nothing better than an average story that is well told.

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I smashed a Like button and had to go to the ER

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Clicking isn’t good enough, it seems. Everyone wants you to smash the “Like” button. They also want you to subscribe, hit the notification bell, and share the link to their post or channel with everyone you know or have ever met.

Sorry, Charlie, I’ve got other things to do.

Besides, you haven’t told me why I should do any of those things.

What’s in it for me?

Science tells us people are more likely to do what you ask of them if you give them a reason. It doesn’t have to be a good reason, any reason will do.

Tell people it helps your channel or it helps other people looking for this type of content to find it or, simply tell them you appreciate their support.

But while any reason works better than no reason, telling people the benefits they get for doing what you ask works even better.

Click the button so I know you want to see more free content like this.

Download this report, watch this presentation, go to this page, and you’ll learn (some valuable things).

Call to schedule an appointment so you can find out if you have a case and get your questions answered.

Tell people why.

Something else. Don’t ask for everything under the sun. Ask for one thing, maybe two. But not everything.

Ask them to Like (and tell them why) and you might get more Likes. Ask them to Like and subscribe and share and you might get none of the above.

Ask a visitor to your website to download your report (and tell them why) and you might get more downloads (and subscribers). Asking them to also share your post, read another article and sign up for your seminar, and many visitors will simply leave.

The same goes for your services. Talk about one of your services, offers, or packages, don’t give them a menu of everything you do.

Because when you ask people to do too much, or you give them too many options, they get confused and a confused mind usually says no.

Telling people what to do is good marketing and you should do it. But if you want more people to do what you ask, ask for one thing at a time (and tell them why).

Like this:

Please forward this post to a lawyer you know who might want to get more clients. They’ll appreciate you for thinking of them, and so will I.

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Do your clients know how smart you are?

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My accountant and I recently started using a shared Dropbox folder to exchange documents. I spoke to him the other day about a bunch of things and when we were done, I asked if he wants me to keep everything in that folder, or could I remove them.

Some things I want to put elsewhere. Some things I want to trash.

He said I could do anything I wanted with those documents, they’re all copies.

One reason I asked is that every year he sends me an inch-thick booklet of “literature” to read, information about changes in tax law, recommended record-keeping practices, and various strategies for reducing taxes.

It’s a lot to read and I’m sure it’s very good but I usually don’t read it.

I always assumed it was canned material, purchased from a service that sells research and recommendations to CPAs to send to their clients. Something he and a thousand other CPAs stick in the envelope (or dropbox folder) they send to clients each year.

Boilerplate. Generic. Boring.

But I was wrong. He told me he writes all of it.

I was impressed (and told him so) and embarrassed that, at best, I only skimmed his good work.

My fault for assuming. His fault for not letting me know he wrote it.

Had I known that, I would have read (some of) it and probably found something I could use. At the very least, I would have been even more impressed at how smart he is and how hard he works for his clients.

So that’s my message to you. If you write or record something, send it to your clients and prospects, even if it’s not completely applicable to their case or situation. And make sure they know you wrote it.

You want them to know that you’re smart, good at your job, and work hard for your clients. You want them to feel good about choosing you as their attorney.

Pretty sure you want that too.

How to write a newsletter that brings in more business

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How to instantly connect with anyone

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I was speaking to a senior adjuster for the first time, taking a moment to get to know him before we talked about the case. He happened to mention the name of a defense attorney who had handled some of his big cases. “I knew Mike,” I said, and we started swapping stories about him.

Before we knew it, forty minutes had gone by.

Granted, we were getting along fine before that, but having something in common helped us connect on a deeper level. I’m sure it also helped me settle the case.

Whenever you speak to someone new, one of the best ways to “make a new friend” is to find something you have in common.

Ask questions and get them to tell you their story. Find out who they know, where they went to school, or what they do for fun.

When you find you have something in common, it changes the dynamics of the conversation and you can bond over that commonality.

You were a stranger a moment ago; suddenly, you’re friends.

Many people bond over sports. “Did you see the game last night?” is a great conversation starter for many people. Others bond over their shared experiences of raising kids.

Listen for clues. If the other person has an accent you recognize, you might ask where they’re from. If they talk about the mess their dog left for them last night, you might ask them the breed.

Anything can help you instantly connect with someone, and start you down the path to a new relationship. It might even help you settle your case.

Marketing is easy when you know The Formula

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It’s not about your services, it’s about your solutions

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You offer services. You want happy clients. One doesn’t necessarily lead to the other.

Before you tell anyone about your services or create any new marketing documents, ask yourself this question:

“What problems am I qualified to solve?”

Because your services (knowledge, skills, experience, etc.) are merely tools you use to solve problems, which is what your clients really want.

So, make a list. What solutions and benefits are you capable of delivering?

Look through your closed client files and take inventory of what you’ve done for your clients. What problems did you solve? What benefits did you help them get?

Clients don’t care about your services. They don’t really need to know how you do what you do.

They want to know what you can do for them.

Okay. Once you know what you can do to help people, make a list of people (businesses, entities) who need what you do.

Who is your ideal client? What are their problems? What do they want?

Once you have answered these questions, you can talk about your services and offers.

More importantly, you’ll know who to target with your marketing message, and what to talk about in that message.

How to quickly grow a big practice

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