More is better, unless it isn’t

Share

The more books you read, the more likely you are to find the information you seek. The more people you know, the more likely you are to develop valuable relationships. The more marketing strategies you try, the more likely you are to find the one that works best for you.

All true. Unless they aren’t.

Because there’s a lot that can get in the way.

Reading a lot of books is a waste of time if they’re not the right books. The more people you engage with, the more opportunities there are for arguments and bad decisions. The more marketing strategies you use, the more opportunities there are to become distracted or spend time or money best spent on something else.

So, it depends.

Successful people get a lot done because they don’t try to do everything.

They reject most projects. Avoid most tasks. Take on fewer commitments.

Fewer projects started means less time spent on research, less money spent on failed ventures, and fewer projects abandoned. Fewer unfinished projects leads to more clarity and better results.

Fewer books read means fewer hours wasted reading things you already know or don’t need, and fewer opportunities to follow bad advice.

Fewer marketing strategies means less time spent learning and doing and supervising, and less time wasted trying to improve things that provide too little return.

The lesson?

Be selective, not exhaustive. Focus on high-value activities and high-potential projects. Take on fewer relationships, read fewer books, do fewer activities that don’t align with your most important values and goals.

Do less so you can accomplish more.

If you find yourself trying to do too much, working too hard and making too little progress, don’t increase your workload, reduce it.

Take a page from the most successful people in the world and regularly ask yourself, “What can I stop doing?” and “What or who can I avoid?”

Develop the habit of saying no to most things.

Because when you use the right strategies, cultivate the right relationships, and do the right things with your time and money, the results you achieve can be so much more.

Leverage is the key to bigger and better results.

Share

5 easy-to-write topics for your newsletter or blog

Share

If you’re struggling to find topics to write about in your newsletter or blog, or to post on social media, the place to look for ideas is right under your nose.

Start with the obvious. The things you do every day. 

These also tend to be the easiest ideas to write about–the kinds of things you could write in your sleep, or in the shower as one subscriber recently told me she does.

Here you go:

1. Check your email. What questions are your clients, prospects, and subscribers asking you? Answering their questions is about as simple as it gets. 
2. Check your files. No doubt you have or have had an interesting case or client at some time. It may be nothing special to you, but it’s the kind of thing your readers would love to hear.  
3. Put on your law professor’s hat. Explain the law or procedure or legal terms in your practice area. What does it mean, how does it work, what are the steps?
4. Check your calendar. Describe a typical day in the life of a lawyer: meetings, calls, letters, research, drafting, negotiations, settlements, discovery, arbitration, or whatever else you do. 
5. Go through your reading pile. Share your thoughts about an article, book, or blog you read, or a podcast or video you heard or saw. Summarize it, give your opinion, or use the ideas presented to write your own article or post.  

Writing is easy when you write about your world. The things you do or consume daily may be mundane to you but your readers will find them fascinating. 

How to build your practice with a simple email newsletter

Share

How to monetize your brain farts

Share

A lot of people want to know where I get ideas for my newsletter and how I’m able to write something half-way intelligent every weekday without fail.

They think its alchemy. An amalgam of pixie dust, good looks, and a lot of luck.

Not at all. I’ve simply trained my mind to produce a steady stream of ideas.

How? By a daily dose of reading and watching videos and taking notes.

A good percentage of what I write comes from reflecting on what others have written or said and putting my own take on it. Someone else thought it was an idea worth writing about and that’s often good enough for me.

But sometimes, often, actually, I start with something much simpler.

I’ll see a quote I like, hear an interesting statistic or fact, or, as I did yesterday, I’ll start by asking a question.

Yesterday, I asked myself, “Is it okay to tell a client you don’t know?”

Just a question. No article to play off of, no notes, no stories, no questions from subscribers, nada. And no idea what I would say or even what I thought about the subject.

I had the question in front of me. Other than that, I was naked.

Sometimes, I realize I have nothing to say about the subject and the idea goes back into the idea pile. And sometimes, a simple question is enough to ignite the kindling and before I can say Jumpin’ Jehosafats, I’ve written hundreds of words.

After I wrote down the question, I thought that admitting you don’t know tells a client you’re honest, not trying to fake things. It shows respect for the client. And I asked myself, “What if you should know the answer?” and “Doesn’t it make you look weak if you admit you don’t know?”

I had a place to start.

Naturally, I thought about how we tell clients not to guess, that unless they’re sure of their answer they should say they don’t know or don’t remember, and I had my lead.

The rest kind of wrote itself.

Because I basically asked and answered a few simple questions, put my fingers on the keyboard, and let my thoughts spill out of my head and onto the page.

If you’re not writing as often as you’d like to, this same “seat of the britches” method might work for you, too.

Try it. Write down a question that pops into your head, or a question a client asked you recently, or a quote or story or idea that catches your attention. Something you’re curious about and think other people might be, too.

Write it down, play with it on paper, and see where it takes you.

Imagine you’re writing to your mom, a good client, or a friend. Someone who will listen to you merely because its you. Say what you think about the subject or what you’d like to know.

You may be pleasantly surprised at how much you have to say.

If nothing happens, if your brain just won’t cooperate, let it go and try something else tomorrow.

Before you know it, you’ll be writing a post about where you get so many ideas and how you’re able to write so often.

How to get more writing ideas than you can shake a stick at here

Share

Is it okay to tell a client, “I don’t know”?

Share

When we prep a client for a statement or depo we tell them it’s okay to say, “I don’t know” or “I don’t remember”. It’s safe. A way to keep them from guessing or lying and getting caught.

If you don’t know, you don’t know, so that’s what you should say.

But what if it’s something they should know? Won’t they look bad if they say they don’t?

Sometimes they will.

If the question is, “Where were you seated in the vehicle?” yes. They will look bad if they say they don’t know.

You sign ’em up and you take yo chances.

But what about us? Lawyers who have clients (and spouses) who ask us questions we should be able to answer. Is it okay to tell them you don’t know?

Sometimes it is. Sometimes it’s not.

When a client asks, “How much is my case worth?” you better not give them an answer that doesn’t include the words “it depends.” On the other hand, if your spouse asks, “Do you love me” you damn well better have a different answer. And, for the record, if your spouses asks, “How much did you have to drink?” you probably don’t want to say you don’t recall.

But those are easy. What about difficult questions?

When a client asks you about the law, is it okay to say you don’t know? Should you offer an ambiguous “it depends” type of answer, tell them you’re not sure, or admit you don’t have a clue?

If you admit you don’t know something you should know, doesn’t that show weakness?

It’s certainly a good way to show the client you respect them and aren’t trying to bluff your way through an answer. It’s refreshing to hear an attorney provide a straight answer for a change, isn’t it?

Yeah, I know, it depends.

If you don’t know the answer, and you don’t know if you should admit that, I’d suggest going with, “I need to do more research.”

On the other hand, speaking from experience, I can tell you that’s not a good answer when your wife asks you (anything).

Share

Give people what they want? Maybe

Share

A YouTuber who “reacts” to musical artists posted a survey on her channel. She asked her subscribers to vote on which artist she should (continue to) react to.

87% chose one artist over the others.

As a result, she’s going to do more reactions to the fan favorite. But she’s also going to react to other artists, “out of fairness” to people who have other preferences.

Is that a good strategy? Or should she stick with what her subscribers overwhelmingly told her they want, because the customer is always right and we are all in the business of serving our customers (or clients)?

Well, if you polled your subscribers and followers, clients and prospects, and asked them what topics they wanted you to write or talk about, or what services they wanted you to provide, would you give them what they want because they want it?

Your answer should be “maybe”. Because the customer (client) isn’t always right.

Steve Jobs put it this way:

“Some people say, “Give the customers what they want.” But that’s not my approach. Our job is to figure out what they’re going to want before they do. I think Henry Ford once said, “If I’d asked customers what they wanted, they would have told me, ‘A faster horse!'” People don’t know what they want until you show it to them. That’s why I never rely on market research. Our task is to read things that are not yet on the page.”

If I write about a marketing method you aren’t interested in, you might tune me out. If I write about it all the time, you might find someone else to read.

On the other hand, you might hear me talk about the benefits of that method and how you can do it effectively, and change your mind.

You might not know what you want until I show it to you.

But sometimes, our subscribers want things we can’t give them. If your readers or clients ask you to write about investing in crypto currencies or precious metals and you don’t know anything about the subject, don’t be too quick to say no and don’t try to fake your way through it.

Think like a marketer, not a lawyer and invite an expert to write a guest post on the subject. Or interview them. Because we really are in the business of serving our customers.

Give people what they want. If you can’t or don’t want to, find someone who can.

How to get more referrals from other lawyers

Share

Want to increase your income? Take more showers

Share

73 percent of people surveyed say they get their best ideas in the shower. If you want more ideas for marketing your practice, ideas for your blog or newsletter, or ideas for ways to provide more value to your clients, you might want to strip off and get your bum wet more often.

Why do we get more ideas in the shower? Is it the same if we take a bath? Or go swimming?

I do think water is part of the answer. Something about the feeling of being back in the womb that relaxes us, perhaps, and allows our subconscious mind to bring us ideas.

I get a lot of ideas when I’m out walking, especially when I’m near a park or other greenery, or the ocean. Something about nature seems to turn on the creativity machine.

I also get ideas while driving, when I’m on autopilot and can let my subconscious mind do it’s thing.

Reading fiction and playing games are also conducive to ideation, no doubt because they stimulate our imagination, but also because they distract us from the burdens of the day.

That’s a key to creativity, isn’t it? Distracting yourself from whatever you’ve been doing or you are supposed to be doing? When you turn off your logical left brain, you turn on your creative right brain.

Which means that goofing off when you should be working isn’t necessarily a bad thing.

But I also get ideas when I’m working.

I got the idea for this post during my morning browse of articles. When I saw the survey, my creative (and dirty) mind told me to write a post with the words “taking showers” in the headline.

Because I know you have a dirty mind, too.

Share

Here’s the real reason you should take notes at a client meeting

Share

Some lawyers write a lot, some jot down key points, but most lawyers take notes when they meet with a client.

Why do it?

To document what was said? To record your thoughts about what was said? To write down additional questions, issues to research, or what to do next?

These are all important. But not the most important reason for taking notes.

The most important reason for taking notes is to let your client see you taking notes.

To show them you’re listening, recording ideas, plotting ways to help them.

You’re not just taking up space in the room, you’re working.

Taking notes is a way to document effort. The client sees that you’re doing what you were paid to do. Win or lose, they see that you tried.

Taking notes is also a way to validate the client. It tells them you value what they say, and, therefore, you value them.

When a lawyer doesn’t take notes, what’s a client to think?

Who knows?

It’s also important to take notes at a deposition, statement, arbitration, or hearing. You want opposing counsel, the adjuster or other parties to see you taking notes. It suggests that you are hearing things you can use to harm their case or enhance yours.

It’s a way of getting in their head, throwing them off their game.

You might think it works the other way around. You intimidate the opposition by not taking notes, showing them you’re not at all concerned about their case. Your nonchalance suggests you don’t see them as a threat, they’re not saying anything worthy of note. It makes them wonder if there’s anything they’re missing.

Which strategy is best? I’ll let you decide. But if my client is in the room, I’m taking lots of notes.

Want to know how to get more referrals? Here’s how

Share

Subscription fatigue is a thing

Share

I watched a video by a guy who presented 5 reasons why he switched to a new app, replacing two others he’d been using. He did so, he said, “because subscription fatigue is a real thing.”

His first reason was cost. One app is cheaper than two and a free app (which he now uses) is cheaper still.

An app might only be $5 per month but $5 here and $5 there and before you know it, you might spend $1000 per year.

Of course the bigger cost of using too many apps, or the wrong apps, is the cost of our time.

Time to learn how to use the app, update it, hack it and customize it to our liking, watching videos about how others use the apps–is time better spent doing work.

Or is it?

The time we spend in app-land might be well spent if it allows us to get more out of those apps. If they help us save more time than we spend tweaking them, or help us earn more money, that’s a win.

There’s also the fun factor. I enjoy using some apps more than others. I’m sure you do, too. We probably use those apps more than others, and probably get more out of them.

Clearly, using one app instead of two, or simpler apps instead of more complex ones, provides less drag on our day. Some apps may do a better job at some things than others apps do, but we have to consider the extra overhead of using multiple apps.

When we look at other apps and compare them to the ones we use, we have to consider other factors:

  • Future proofing. Some apps are locked into propriety data formats, some aren’t. Some make it easy to export (and use) your data, some don’t.
  • Platforms: Can you use the app on all your devices? Mobile, tablet, desktop, cloud?
  • Security/redundancy: How safe is your data? What are your options if the site goes down or you can’t log in?
  • Features/development: Does it have what you need and want? Are new features being regularly added?
  • Speed: How quickly can you enter new information; how fast is search?
  • Support: Can you get help if and when you need it?
  • Training: Do the developers and/or user base show you how to use the app and how to incorporate it into your work?

I’ve tried a lot of apps and do my best to use as few as possible. When I find something I like, I stick with it, but continue to take new apps out for a spin.

Which means I spend way more time than I should, in pursuit of the perfect app.

It’s a blessing, and a curse.

Evernote for Lawyers

Share

The most important word in marketing

Share

You go to my website and read all about me and the services I offer. You like what you see.

I tell you to call to make an appointment. I tell you the number to call, the best time to call, who to ask for and what to say.

What’s missing?

I haven’t told you why.

Why should you make an appointment? What are the benefits? What will you learn or get? How will you be better off?

You shouldn’t assume a prospect knows this, even if it is obvious. You need to tell them.

Tell them you’ll review the facts and explain the law. Tell them they’ll learn their options and what you recommend. Tell them they can ask as many questions as they want and you’ll answer all of them. Tell them that at the end of the appointment, they’ll know what you can do to help them and what happens next.

Because that’s what they want. That’s the benefit. That’s why they will call.

Other lawyers tell people to call but don’t say why. They might say “to talk to a lawyer” but that’s not what people want. They want solutions, relief from their pain or worry, a plan for moving forward.

That’s why they will call. That’s what you need to tell them.

Whatever you’re offering, tell people why they should accept your offer or do what you’re asking them to do. You want them to sign up for your newsletter? Tell them why. What will they learn, what will they get, how will they better off?

When you tell people the benefits, when you tell them what’s in it for them, more people will call or sign up or accept your offer.

You get more subscribers, set more appointments, sign up more clients, and increase your income.

That’s why you tell people why.

Marketing is easier when you have a plan

Share

How to fool everyone into thinking you’re smarter than you really are

Share

Attorney Lowell Steiger tells me he is “impressed by the fact that you come up with something new every single day”. He says my newsletter is useful and helpful, and dubs me a marketing guru who generously helps “people like me, the less talented.”

Poppycock. (I’ve been wanting to use that word for awhile now, so thanks for giving me the opportunity.)

The thing is, while I know a thing or two about a thing or two, I am not any smarter or more talented than the average bear.

Including Lowell, who I happen to know really is smarter than the average bear, and a very good writer to boot.

Anyway, most of what I write comes from subjects that interest me. I read a lot and share the ideas I find and what I think about them. I tell you about my experiences and give you my opinion about things I like and things that drive me crazy.

You could do that, too.

Trust me, if you want to write (or speak) and use that to build your practice via a newsletter or podcast or blog, you can. You know enough and have done enough, in your practice or business or personal life, to provide you with a library of material.

So stop telling yourself you don’t have anything to say. That’s a one-way ticket to Palookaville.

You also know how to write. If you’re not yet where you think you need to be on the write-o-meter, you can get there. Just keep writing (or speaking). Before you can say Joker Joker Joker, you’ll win the big prize.

What should you write about? Well, what did you do yesterday?

This week, I told you about a conversation I had with my accountant and a visit to the eye doctor. Next week, I’ll probably tell you about my gardener (again), and something he did or didn’t do. And here I am, telling you about someone who thinks I’m the bee’s knees in the marketing world, confessing to you that I’m not.

Hardly brilliant stuff. But I make it interesting, and that’s the key. It’s the one thing you need to get good at if you want people to read your stuff and keep reading it until they need your help or talk to someone they can refer.

The easy way to do that? Talk about things you know your reader is already interested in. To do that, you have to know your reader.

When you do, you know what they think about, what they want and don’t want, what they fear and what they covet.

Talk about those things. Or at least think about those things while you write about other things.

I know lawyers. It’s easy for me to talk about what’s in your head because it’s in my head, too. If I had a different market, if I was writing to physicians or engineers or real estate pros, I would research that market, to find out what they know and how they think.

I’d read what they read, listen to the speakers they listen to, talk to centers of influence in their market, and get to know what makes them tick.

That’s the easy part. But you have to do it.

The hard part, the part many lawyers have trouble with, is coming down from the ivory tower we tend to inhabit.

If you want to win friends and influence clients, you have to be yourself. Not your lawyer-self. Your human self, warts and all.

You have talk to folks, not at them. Have a conversation, not deliver a lecture or submit a brief.

You can’t connect with people by being aloof and professional and unapproachable. Just talk, like you would if they were sitting next to them having a beer or a cup of coffee.

That doesn’t mean you have to be unprofessional. Just human.

I know, I know, I get away with murder because I’m writing to you, a colleague. We’re comrades, made from the same cloth, brothers and sisters, friends with benefits. . . uh, well, you know what I mean.

When you’re a lawyer writing to clients and prospects, you can’t have a potty mouth or joke about whatever comes into your head. You need to be more decorous, so they don’t think you’re too weird to be their lawyer.

But this is only a matter of degree.

I can write “friends with benefits” and get away with you. You (probably) can’t. But you can still connect with people, by using a lighter touch, writing plainly and directly, and by not trying to impress anyone.

Don’t be the stuffy professor that puts everyone to sleep, be the cool teacher who’s smart and funny and tells great stories and makes learning fun.

Are you picking up on what I’m laying down?

One more thing.

Stop saying you don’t have time to do this. You do.

You don’t need to write every day. Once a week is great. Invest an hour writing something and sending it to the people who pay for your groceries and rent. The people who know, like, and trust you, or soon will.

Keep doing that, have fun with it, and one day, someone will call you a guru.

How to write a kickass newsletter that pays your mortgage

Share