Blog – Page 224

The first book I ever wrote

March 4, 2016 by David M. Ward

In my personal injury practice, I had every client bring in their auto insurance policy. As I reviewed their policies, I noticed that most of my clients were spending too much for insurance.

They bought coverage they didn’t need, had deductibles that were too low, and routinely purchased from companies that charged double or triple what other carriers charged.

Anyway, I fell into the habit of going over their policies with them and showing them how to improve their coverage and lower their costs.Â A nice added value service that my clients appreciated.

One day, I decided to wrote a book on the subject. I thought that in addition to giving copies to my clients, I could sell the book, something I had always wanted to do.

And I did sell a copy. Yep, just one.

Why? It was a good book. The problem was that I didn’t have a viable way to market it.

This was before Amazon and other online book stores. No websites, no “online”. Advertising was my best bet but my margins (the gross profit on the book) weren’t enough to cover the costs of advertising.

I didn’t have a back end product or service to sell. If I had been in the insurance business, I could have sold the book at break even, or at a loss, and made my profit on the back end selling insurance.

The lesson is that it’s not the product, it’s the marketing. It doesn’t matter how good your product is if you don’t have a profitable way to reach your target market.

That’s true whether you’re selling books or candlesticks or legal services.

You may deliver outstanding legal services but you will starve to death ifÂ you don’t have a way to reach potential clients and deliver your message. On the other hand, if you are merely competent as a lawyer but you use sound marketing strategies, you can make a fortune.

The good news is that legal services have big margins. You can afford to spend money (or the equivalent in time) disseminating your message. The even better news is that most attorneys do such a poor job of marketing that you can easily beat them to the punch.

Ready for more good news?

Today, we do have Amazon and other online book stores, and websites of our own. We can economically reach book buyers, and then sell them legal services on the back end. Our marketing is paid for by book sales. Instead of paying for advertising, our advertising pays us.

How to identify your bestÂ target market

Maybe you need some new friends

March 3, 2016 by David M. Ward

When you get together with other lawyers, at a bar function, in the courtroom hallway, or anywhere else, what do you talk about?

Do you talk about cases and clients? Do you rap about the law? Do you talk about sports or the weather?

One thing I’ll bet you don’t talk about is marketing.

Yes, I know you’re not like most lawyers. You read me, after all. You “get” that marketing is important and valuable and you work at it. But can the same be said of the lawyers you speak to every day?

Many lawyers are uncomfortable talking about marketing. They don’t want anyone to know they do it, fearing that it makes them look weak and unsuccessful. So marketing isn’t talked about in polite company. Marketing isn’t cool.

Silly, but can you tell me this isn’t true?

Here’s the thing. I believe that the lawyers who are most attracted to marketing, and aren’t embarrassed to admit it, are the lawyers who need marketing the least.

If you like marketing, or at least you respect it and actively work at it, the odds are you’re already doing well in your practice. The lawyers who look down at marketing tend to be the ones who need it most. They areÂ either uninformed, in denial, or resting on their laurels. They are unaware that they are living on borrowed time.

We can differ and debate the different types of marketing. Some lawyers advertise, some don’t. Some are aggressive, some are willing to sacrifice results in deference to image. That’s okay. What’s not okay is pretending that marketing is beneath you and can safely be ignored.

One reason it can’t be ignored is that every attorney is already “doing” marketing, whether they know it or not.

Remember, marketing is everything you do to get and keep good clients. Everything. Any attorney who believes that clients relations isn’t marketing, for example, or that they don’t need to work at it, is fooling nobody but themselves.

When you talk to other attorneys, bring up the subject of marketing. It’s good to compare notes. See what’s working for them and what’s not working. Ask them what they’re doing to get more traffic to their website, for example, or get their former clients to send referrals.

If you get aÂ blank stare, or if your attorney friends don’t have anything positive to say about marketing, it might be time for you to get some new friends.

If your attorney friends are open to learning, tell them to start here

Filed Under: Marketing legal services

Party favors for new clients? Yes, that’s a thing

March 2, 2016 by David M. Ward

Remember when you were a little kid and you went to a friend’s birthday party? You got party favors–puzzles, noisemakers, toy soldiers, cap guns, candy, and other fun stuff? Something to take home with you and show your siblings and parents?

It made the party more fun, didn’t it?

Ooh, remember those finger puzzles where you put your index fingers in both ends and couldn’t get them out?

Anyway, you should do the same thing with your new clients.

Party favors for new clients? Why not? Even though it’s not a party, even though they may be seeing you about a very serious problem that is anything but fun, you should make a point of giving new clients things to take home with them.

Maybe a nice folder to hold the paperwork on their case. Maybe a nice pen with your contact information on it. Maybe a book you wrote or a book you recommend. Maybe a gift card so they can get dinner on you and forget about their troubles.

Load them up because people like getting stuff. Adults are just big kids, aren’t we?

You don’t have to spend a lot of money, but don’t let them go home empty handed. Legal services are intangible. Give them something they can hold in their hand and show their spouse or friends.

Make sure you also give them information about your practice areas. EducateÂ them about their problems and the solutions you provide. Show them how you can help them and the people they know. Teach them how to identify your ideal client and give them tools (reports, coupons, DVDs, etc.) they can pass out.

If you have a practice that is suited to having a bit of fun, you can give new clients something whimsical. Maybe an adult coloring book and colored pencils. If that’s not your thing, give them coloring books they can take home to their kids.

I know, lawyers don’t do these things. That’s the point. Party favors are an easy way to stand out, be talked about, and remembered. And maybe put a smile on the face of someone who’s going through a difficult time.

Filed Under: Client relations, Marketing legal services

What are you reading?

March 1, 2016 by David M. Ward

Aside from legal matters what do you usually read? What videos or audio content do you consume? What information orÂ ideas do you regularly put intoÂ your brain?

I hope that you dedicate at least some of your time to reading about the lives of people who have done what you want to do. It doesn’t have to be a lawyer. You can learn a lot about building a successful law practice by reading biographies of people who built great businesses or led great armies. You can learn a lot about leading a successful life by reading about people in any field or calling.

No matter what you want to learn or accomplish, there is someone in the world who has already accomplished it. As Tony Robbins put it:

Many great leaders have proven that the fastest way to master any skill, strategy or goal in life is to model those who have already forged the path ahead. If you can find someone who is already getting the results that you want and take the same actions they are taking, you can get the same results.

As a young lawyer, I read biographies ofÂ successful lawyers and their remarkable careers. I also read novels and and watched TV shows about lawyers. (Earle Stanley Gardner, author of nearly 100 Perry Mason novels, was a lawyer before turning to fiction.) Aside from learning what they did and how they thought, their stories inspired me on my chosen path.

How about you?

Go find something written by or about a lawyer you would like to emulate. If they have written a “how to” book, even better. If you already do this regularly, go find books written by or about other accomplished people who can guide you towards becomingÂ a better leader, speaker or writer, or leading a better life.

Learn from people who have done what you want to do. Let them show you, from the printed page, what they did and how they did it, and let them inspire you by showing you that you can do it too.

Filed Under: Personal development

Why can’t lawyers answer a simple question?

February 29, 2016 by David M. Ward

My wife wants to know what I want for lunch. A simple question, right? So why can’t I give her a simple answer? Why do I say, “I don’t know?”

Because I don’t know. I haven’t thought about it. I need to consider my options.

What did I have for breakfast? What time is dinner? Do we have any cool leftovers? What sounds good to me?

You’re a lawyer. You know the routine.

Oh, I’ll have an answer eventually. It’s just lunch, after all. But my wife is busy and can’t wait for me to go through my decision making process. “How about a turkey sandwich?” she’ll say, or even better, “Would you like turkey or roast beef?”

Smart girl I married.

She knows I think like a lawyer.Â Lawyers say things like “I don’t know,” “I need to think about it,” and “it depends”. And, just when you think we’ve finally answered your question, we go and spoil it by saying, “on the other hand. . .”

If you ask my wife about this subject, I think she would tell you that the most frustrating thing I do is answer questions with a question.

Why do I do that? I don’t know, why do you ask?

Holy crap, I must be annoying.

Okay, here’s the thing. If the people who love us find our lawyer ways difficult, what must our clients think? They hire us to answer questions and provide solutions. Hearing us say, “I don’t know” must be a little off putting.

What we need to do is school our clients and prospects so that they understand how our minds work. We need to educate them that when we don’t have an immediate answer, when we go back and forth with on the one hand and on the other, we’re going through a natural process of weighing the possibilities and reasoning our way to a conclusion.

We’ll have an answer for them. It just might take awhile.

It might be easier to keep all of this to ourselves andÂ answer their questions after we’ve done our brain voodoo. Maybe send them a letter. But do we really want to make it look like our job is easy? They ask, we answer, done?

I don’t think so. For one thing, it’s not easy. Thinking is hard work. And there are lots of issue to consider. And we want our clients to know that. We want them to see that even though it might not look like it, we’re working hard for them.

But we should explain that we’re not avoiding their questions or trying to give them a hard time. We’re doing our job.

Someone once said that we shouldn’t let our clients see us sweat, and that’s true. But we also don’t want them to think that our job is easy. We want them to know that we put a lot of effort into what we do, because in addition to results, effort is what they’re paying for.

Got referrals? Here’s how to get more

Filed Under: Client relations, Communication

I’d rather have four quarters than 100 pennies

February 26, 2016 by David M. Ward

I love keeping things simple. But simplicity for simplicity’s sake is a foolish economy if it results in fewer or poorer results. “Leverage” means getting MORE results with less effort, or at least more results with the same effort.

A marketing guy I follow echoedÂ my philosophy when he said, “I’d rather have four quarters than 100 pennies”. He was talking about the value of having fewer but better clients.

Fewer clients with bigger cases, or fewer clients who have more work for you and are willing and able to pay higher fees.

Fewer but better clients means you have fewer hands to hold, problems to solve, and fires to put out. It means you can spend more time and more money bringing in new clients and keeping them happy. It means you can earn more income with less effort.

That’s why I talk about letting the mass market of lawyers handle the mass market of clients, while you focus on the upper crust. Let everyone else fight over the scraps while you feast on the steak.

Unless you are especially well funded or daring, you probably won’t be able to do this immediately. But you can immediately state this as your objective and start working in that direction.

When you make it your intent to transition your practice to better clients, you start looking at the universe of clients differently. You make changes to your ads and marketing documents and websites, you start networking with a different crowd, andÂ youÂ do other things that affirm the new direction of your practice.

Eventually, you will embrace this new paradigm and make biggerÂ changes. You eliminate marginal practice areas, for example, and focus on one or two. You mightÂ cut down on marketing channels or techniques andÂ focus on the ones that are better suited to the practice you are trying to create.

You may be nervous about some of these changes. I know I was when I started turning down business. There’s a big void in your file drawer when you no longer handle anything that shows up, but if your experience is anything like mine was, you will quickly fill that void with new and better clients.

Then, one day, you’ll get your first “quarter”–a big case or client–and you’ll realize that if you can get one, you can get more. And that’s when everything will change.

ThisÂ helps youÂ create a profile of your ideal client

Filed Under: Increase your income, Law office management, Leverage, Marketing legal services

How to train your brain to come up with marketing ideas

February 25, 2016 by David M. Ward

This morning, I saw an articleÂ with this headline: “Arby’s will offer a vegetarian menu for 1 day only this leap year”. I’m not a vegetarian, and I don’t eat at Arby’s, but the story caught my eye because it is an unusual and creative marketing promotion.

The promotion allows Arby’s to remind the public of their meat-centric menu by extending an olive branch to those who don’t eat meat, and thus, don’t usually visit Arby’s. It uses leap year to underscore that this is a one day special promotion.

(In case you’re wondering, the vegetarian sandwiches are simply regular sandwiches without the meat, sold at the same price.)

So Arby’s gets publicity and, I’m sure, more traffic to their stores.Â I’m betting that most of that traffic won’t be vegetarians, and that’s probably the point. However this plays out for the company, we have to agree that this promotion is well-played.

Okay, why am I telling you this?

I pay attention to stories about unusual promotions (and regular ones, too) to see if I can find ideas I can share with you or use in my own marketing. When I saw this story, I thought, “How could a lawyer do a “one day” promotion or an “opposite” promotion?

I came up with. . . nothing.

Okay, I suppose a divorce lawyer who represents “men only” could, for one day, accept women clients. An estate planning firm that represents wealthy clients could, for a week or a month, open their doors to “anyone”.

The point isn’t necessarily whether or not you can come up with a suitable promotion for your practice, it is that by thinking about how you might do that, you will stimulate (and train) your brain to be on the lookout for marketing ideas.

The next time you see a business running a promotion, it might cause you to think of a way you could use thatÂ idea, or one like it. You willÂ become more observant about how businesses and professionals market their products and services, with or without promotions, and thus become more creative in marketing yours.

It’s the difference between seeing the Arby’s story and saying, “that’s clever” (and perhaps, “I’m hungry”) and asking, “How can I use an idea like that?”

Train yourself to ask “how could I use this idea?” because you won’t get answers to questions you neverÂ ask.

Marketing is easier when you know The Formula

Filed Under: Marketing legal services Tagged With: Creativity

What are you working on?

February 24, 2016 by David M. Ward

What are you working on right now? I’m not referring to your regular work–cases, client work, or the daily activities of running your practice–I’m talking about something else: a project or group of projects designed to take you or your practice to a higher level.

So tell me, what are you working on?

YouÂ might be updating your website or expanding your advertising. You might be working on a new office procedure manual, updating your forms or form letters, or writing a series of emails to former clients. You might be putting together a list of names of professionals in your market you plan toÂ call and invite to lunch. You might be working on a new presentation, an ebook, or a video.

You should always have a project you’re working on, and when someone asks, you should immediately know what it is.

There’s always something you can do to improve your marketing or the operations in your office. You can always improve your speaking, writing, negotiation, and sales skills.

So, what are you working on?

Are you learningÂ how to get more referrals? Are you watching training videos about software you bought but haven’t used? Are you planning a meeting with your staff or partners to discuss ways to streamline the workflow in the office, lower costs, or increase profits?

You should always be working on at least one project designed to advance your skills orÂ improveÂ your results. And you should always have time scheduled during the week to work on that project.

You are are a professional but you also run a business. That business has many facets, many moving parts that need to be coordinated and maintained. Your business competes with other firms who do what you do and you need to stay at least one step aheadÂ of them.

Delivering quality legal services isn’t enough. Most lawyers do that. If you want to stand out from the crowd, you have to do more.

So tell me, what are you working on?

Are youÂ working on your website? This is what you need

Filed Under: Law office management, Marketing legal services, Personal development

Create a better marketing message by keeping it simple

February 23, 2016 by David M. Ward

The best marketing messages are simple. They are easy to understand and easy to remember, and the ideas embodied in them affect the reader or listener on a basic emotional level.

The same can be said for any message.

The strength of a simple message is in its clarity. The reader or listener grasps the message on its face, without explanation or documentation, and without delay. It says what it means and it means what it says.

Robert Louis Stevenson said, “Do not write merely to be understood. Write so you cannot possibly be misunderstood.”

But how does one do that?

Ultimately, this is a function of the writer’s or speaker’s understanding of the essence of the message and their ability to communicate it. In other words, it takes some skill and effort. But there’s a lot you can do to make your message simpler, clearer, and more effective, even if you’re not (yet) a great writer.

Make your message about fewer ideas

IncludeÂ a few key points in your message, not everything you could say on the subject. This is true no matter who your audience is, but even more so for a lawyer seeking toÂ influence lay people.

Be brief

Spare the details. Don’t write pages when paragraphs will do. See if you can convey the same idea in a sentence or two.

Most people want no more thanÂ the bottom line and a fact or two that supports it. You should have additional information available, however, for those who want it. On your website, for example, put your message on the home page; provide links to the details for those who want to drill down to get them.

Write at a fourth grade level

You want your message to go from the page or the lectern to the recipient’sÂ brain at the speed of thought. You don’t want anything slowing it down. So use shorter paragraphs and sentences, and simpler words. “Don’t use a five-dollar word when a fifty-cent word will do,” Mark Twain told us.

Use repetition

No matter how effective your message is, it will be more effective if it is repeated often. Repetition helps people understand, accept, and remember your message. It is key to earning their trust and their business.

Think of your message as a campaign speech, if that helps. You addressÂ the same handful of ideas and repeat them over and over again, to new crowds and to your die-hard supporters alike.

Repetition makes your message stronger and affects people at a deeper level. The first time they hear it, they may be critical and doubtful. After they’ve heard it several times, they are better able understand and accept the message. Eventually, after they’ve heard your message repeatedly, they can remember itÂ and articulate it to others.

And that’s what you want.

You want your clients and prospects, friends and followers, to know what you stand for and what you promise, and you want them to easily share that message with others.

Need help crafting an effective marketing message? Try this

Filed Under: Marketing legal services, Public Speaking, Referrals, Writing

Why should I hire you? Really, tell me why?

February 22, 2016 by David M. Ward

You make some big promises in your marketing. At least I hope you do. I hope you tell prospective clients that you offer something that’s different and better than what other lawyers offer.

I also hope you explain the “reason why” you are able to do that.

I heard a radio commercial the other day for a Toyota dealer. The copy said that they have lower prices than other dealers. Okay, fine. But a lot of dealers claim they have the lowest prices. So hearing “lowest prices” usually goes inÂ one ear and out the other.

But then the ad explained why they are able to offer the lowest prices. They said, “We sell more Toyotas than other dealers in [the market], so we get more Toyotas allocated to us, and that’s why we can sell them to you for less than other dealers”.

It’s not brilliant, but it does explain WHY this dealer can sell you a car for less. They back up their assertion with a fact that makes their claim to lower prices more credible.

You need to do the same.

In your ads and on your website, in your presentations and on all of your marketing documents, give prospective clients the “reason why” you are able to do what you say you do. Your assertion is more believable and powerful when it is backed up with facts or logic or with a story that illustrates its veracity.

If you say you have a lot of experience in your field, tell them how many years, how many cases, or how many clients. Or tell them some of your accomplishments or accoladesÂ that are consistent with a lawyer who has a lot of experience. You teach CLE or serve as an arbitrator or Judge Pro Tem? Wow, you must have a lot of experience.

If you say you work hard for your clients, tell a story about a case that was thought lost and how you burned the midnight oil, hired another investigator or expert, talked to witnesses again, or reviewed your research or notes, and found something that allowed you to win the case.

In other words, don’t just make empty promises, say something that proves what you say.

Your “reason why” needn’t be remarkable or unique, however. In a world where most attorneys offer no reasons why, stating that you can call up every single state and federal decision published in your field of practice since 1892, right from the iPad you carry in your briefcase, may be enough to “prove” that you are the better choice.

So tell me again, Why should I hire you?

For help in formulating your “reason why,”Â get The Formula

Filed Under: Advertising, Marketing legal services