Living life on your terms

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Take a gander at your todo list, reminders, and calendar and ask yourself this question: how many of these items fall into the category of “have to do” and how many are “want to do”?

Yes, I know, some things fall into both categories. And some things you have to do because they allow you to do things you want to do. Or something like that.

The point is, I think we should all be working towards doing more of what we want to do.

Come on, as long as the things that have to be done are getting done, by us or someone else, why shouldn’t we be able to do more of what makes us happy?

The question is, how can we do it?

One way is to get money out of the way. Accumulate a ginormous pile of cash so you no longer have to work. If not cash, passive income will do the trick. When money is out of the way, you can do more of what you want to do.

Sound good? Okay, put that on your list of goals. Actually, you might want to make that your number one goal because if you accomplish this, when you accomplish this, most of your other goals will also be taken care of.

Don’t scoff. You know people who have done this. I’ve done it. It can be done. You can do it. You should do it.

Now, while you’re working on this, what else can you do to get more “want to” into your life?

I think you begin by being more aware of what you’re putting on your lists. If you routinely ask yourself, “Is this something I want to do?” before you write it down, you might start gravitating towards a list comprised of more things you want to do.

You might also get frustrated as you realize how much of what you do falls into the “have to” category. But frustration isn’t a bad thing. It might be all the motivation you need to get going on your plan to get money out of the way.

Referred clients are more likely to make referrals

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You might want to sit down to read this

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Some people advocate keeping a “not to do” list. By eliminating or delegating low-value activities, or activities they simply don’t like doing, it frees up time to focus on high-value/high-enjoyment activities.

Most of us have a list like that. We just keep it in our heads. I don’t mow my lawn, for example, but I don’t have this written down anywhere.

I have other things on my (mental) list. Not just “not to do” but also “not to consider doing”. On that list: getting a standing desk.

My daughter uses one at work and recommends it. What the hell do kids know?

Actually, I did look into this a while back. I read articles and watched videos and decided that while I could use the exercise, standing for hours at a time wasn’t going to work for me.

I used to go to a lot of conventions. Multi-day events with a lot of sitting. I used to stand (and walk around) a lot at these events because it was better than being squished into a seat.

I just don’t want to do that every day.

Anyway, the point is that this is something I’ve looked at and made a decision about. That means when I see an article or video on the subject, I don’t have to think about whether or not I’ll read or watch it. I already made that decision.

I’ve made that decision about a lot of things. It saves me a lot of time.

When I see an article about Linux, for example, I don’t read it. I know it’s not for me.

Does that mean I’m not open to anything new?

Of course not, silly. If you saw how many apps I’ve downloaded on my iPhone, you wouldn’t ask that question.

Are you open to a different way to get more referrals?

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Paying full retail

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I don’t mind paying full price for things that provide value in my life. Things I appreciate and enjoy. Things I need. Even if they cost more than they “should” or more than I want to pay.

There’s nothing wrong with saving a few bucks but there’s also nothing wrong with buying the best or hiring the best and paying full price.

I deserve it. You do, too. It’s good to remember that.

We also deserve to be paid full price by our clients.

If a client doesn’t appreciate what we do for them, if they insist on getting an unreasonable deal, they don’t deserve us and shouldn’t have us.

Remember that the next time you feel a little guilty for saying no.

There’s a cosmic justice at work in the world. You get what you pay for and if you try to cheat the system, the world finds out and makes you pay.

You want to be successful? You must pay the price. No discounts. No shortcuts. Put in the time, put in the effort, do what needs to be done.

“At the counter of success, everyone pays full retail,” goes the old saw.

That’s the way it is. That’s the way it must be.

Step by step: how to get more referrals

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Sprinting towards success

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Building a successful career is a marathon. It takes place over time, not overnight.

And, as professionals, we’re comfortable with that because we don’t like making mistakes. We don’t like it when things get messy.

So we take our time. We plan, we put one foot in front of another, and we stroll towards the finish line.

Ironically, it is the pedantic nature of that slow and steady process that often creates the mess we’re trying to avoid.

When you go slowly, carefully, planning to avoid mistakes instead of planning to make something happen, it’s easy to get stuck in the mud.

Slow is painful. You feel the sting of rejection. You get discouraged by poor or nonexistent results. It’s harder to try again. Or try the next thing on your list.

Speaking of lists, if you have a dozen things you want to do to build your practice over the next year, instead of doing one each month as you might ordinarily be inclined to do, my advice is to do them all this month.

This way, you’re bound to find something that works and you’ll be encouraged to move forward.

If you do it slowly, one a month, and the first five or six things don’t work or you hate them, you may feel like quitting.

Your career is a marathon but it’s made up of a series of sprints. Run, as fast you can. Like your future depends on it. Because it does.

This will help you create your list 

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What’s bothering you?

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Are you worried about something right now? A problem in the office or at home? Paying your taxes? Too many bills? Not enough income?

We all have problems. Most of them aren’t fatal. With a modicum of time and effort, we can resolve them or at least make enough progress so that they no longer keep us up at night.

But sometimes, they have a nasty habit of sticking around.

Whatever you do, don’t dwell on them. Because what you focus on, grows.

Instead of focusing on your problems, focus on solutions.

Get the problems out of your head and onto paper or into your favorite app. Brainstorm all of the possible solutions. Write down your available resources. Note what you can do, not what you cannot.

Talk to smart people and get their suggestions. Talk to people who love you and are good listeners and ask them to listen to you talk it out.

Let your subconscious mind (your gut) help you figure out what to do and then do it. It will almost always be the right decision.

What if your gut tells you to do nothing? Then, do that. Sometimes problems go away by themselves. Sometimes the passage of time gives you perspective and makes you realize that the problem wasn’t as bad as you had imagined. And sometimes, time helps you to discover other solutions that weren’t possible before.

Finally, once you have made a decision about what to do and you’ve started doing it, turn your attention to all of the good things in your life.

Dwell on your blessings. Because what you focus on, grows.

Need clients? Here’s the best way to get them

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Nobody owes you jack squat

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You’re a lawyer. Big flippin deal. So are a million other people. You have a fancy degree and a fancy office but as far as clients are concerned you charge too much and barely do anything for the big bucks you demand.

What’s so special about you? Why should I hire you instead of any other lawyer? Why should I pay you all that money?

In fact, why should I even visit your website or listen to you talk? Talk is cheap. What are you going to tell me that I won’t hear from every other lawyer with a fancy office?

This is what you’re up against my little droogies. Nobody trusts you. Nobody believes you. Nobody owes you the benefit of any doubt.

This is your ultimate marketing challenge and you must never get complacent.

You want clients? You have to earn them. Prove to them that you can do the work they need and prove to them that you will do what you promise.

Repeat clients? Just because you helped them once doesn’t mean they will come back. You have to stay in touch with them. Because people forget and because other lawyers tell them they can do a better job or do it cheaper or faster.

Referrals? Clients don’t know you want them. They think that if they send you business you won’t have time for them. They’re lazy and don’t know what to do. You need to tell them why referrals are good for everyone and tell them what to do to make them happen.

Nobody cares what you want, they care about themselves.

Assume nothing. Tell them everything. And prove it, again and again.

Because nobody owes you anything.

How to talk to clients about referrals

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Do something, even if it’s wrong

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Yesterday, I pontificated about how much information is “enough” to make a decision. Subscriber John S. agreed with my message and told me that his high school football coach used to say, “Do something, even it’s wrong”.

Coach wanted them to move, not just stand there. John said that if they waited too long, analyzed every option, the opponent could run by them and score.

If you’re like me (and you are,) you are often guilty of over-thinking, over-analyzing and procrastinating while you figure out the best thing to do and the best way to do it. It goes with the job.

But let’s face it, while our analytical tendencies are valuable in many contexts, they often keep us from doing things that could dramatically improve our lives.

As Helen Keller said, “Life is either a daring adventure or it is nothing.”

So, yeah. My new motto is, “Do something, even if it’s wrong”.

Nobody is ever going to describe me as impetuous, but I’m putting the habit of taking action at the top of my list. Okay, number two. Maybe three. Gotta keep it real.

So thank you John S. And, if you ever see your old coach, thank him for me, too.

Do something about your website

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When you should trust your gut and when you shouldn’t

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One thing that always bothered me about legal research was knowing when to quit. How do you know when you have enough citations or enough arguments to win?

If you are exhaustive, you risk turning off your reader. If that reader is a judge (or law professor if you’re still in school), you’ll hurt your cause instead of helping it.

How much is enough but not “too much”?

Unless there are rules dictating the length of a document, you don’t know for certain. All you can do is use your best estimate. Fortunately, that usually works. Your instincts and experience tell you when you have enough and usually restrain you from including too much.

Why don’t we have that same Spidey Sense when it comes to making important decisions?

Decisions about marketing, managing, and building our practice. Financial and health decisions. Decisions about the direction of our life.

Instead of using our best estimate, we often procrastinate. We tell ourselves we need more information because we’re afraid of making a mistake.

But we often do have enough information. We don’t need to be 90% certain. According to Jeff Bezos (in a 2016 letter to Shareholders), 70% is enough:

“Most decisions should probably be made with somewhere around 70% of the information you wish you had. If you wait for 90%, in most cases, you’re probably being slow. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. If you’re good at course correcting, being wrong may be less costly than you think, whereas being slow is going to be expensive for sure.”

In an article referencing Bezos’ comments, it was noted that Colin Powell also weighed in on the subject:

“You should make a decision when you have between 40% and 70% of the possible information… Once the information is in the 40 to 70 range, go with your gut.”

Powell said that if you have less than that, you’re likely to make the wrong decision. But he agrees with Bezos: “If you wait until you have more than 70%, by the time you make the decision, it will be so late that you will have missed the opportunity.”

How about that? Actual numbers.

Now, if we could just figure out how much 70% is.

Here’s more than enough information about how to get more referrals

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Digging for gold on your hard drive

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You have a list. People who know who you are and are willing to listen to what you say.

If you call them, they’ll talk to you. If you write, they’ll read your letter or email. If you meet them in person and they recognize your face or name, they’ll say hello.

Your list may take many forms. It may be in a database, contact management app, or email autoresponder. It may be on paper, buried in the bowels of your closed files. It may be online, stored on the servers of various social media platforms.

But your list exists and it has value.

How much value? I don’t know. All I can tell you is that your list is much more valuable than a list of people who don’t know who you are.

Yes, I’m harping (again) on the need to stay in touch. I don’t feel right unless I do that at least once or twice a month. But today, I’m simply going to encourage you to dig out your list and organize it.

The first thing to do is segment your list into different categories. Use a code or tag or label so you can contact the people on your list with different messages or offers, and on a different schedule.

You won’t talk to current clients, for example, in the same way you would talk to professionals you met once at a networking event.

Anyway, divvy up your list as appropriate to your practice. You might do something like this:

  1. Current clients
  2. Former clients
  3. Prospective clients you’ve met (e.g., free consultations, meetings at networking events, attendees at your presentations, etc.)
  4. Professionals, business executives, centers of influence, you’ve worked with.
  5. Newsletter subscribers
  6. Social media friends and followers
  7. Etc.

You can further segment your list into sub-categories. Your client and former clients, for example, could be classified in terms of annual billing (you to them), types of cases or engagements, frequency, recency, background, industry, and so on.

Your list of professionals might be broken down by specialty, their target markets, number of referrals they’ve made to you (and you to them), mutual clients or contacts, boards or organizations they are connected to, and so on.

Your prospect and email lists can be coded to identify the nature of their inquiry, if and when they’ve attended your events, and other information.

Once you’ve done that, you can create a plan for staying in touch with everyone.

Is all this worth really necessary? Only if you want to get more clients, bigger cases, more referrals, more traffic, more introductions, and build a more profitable practice more quickly and at much lower cost.

Okay, you hate me. I understand. You want that but this sounds like too much work.

Fine. Start with your former clients, going back five years. Email them something. I don’t care what it is. Say hello. Say you’re updating your records. It doesn’t matter.

Two paragraphs. What have you got to lose?

The better question is, what do you have to gain?

Keeping in touch with your list 

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I don’t care what you think

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Experts say that most of the wealthiest, most successful people in the world don’t care about what other people think of them.

Do you?

When a client tells you what they think you better pay attention. You should listen to your accountant’s advice. When the Bar has an opinion about your behavior, you probably shouldn’t ignore it.

But don’t let family or friends or “tradition” tell you how to lead your life.

What’s that? Sometimes you do? Sometimes you avoid doing things because you’re worried about what friends or colleagues or your jerk of an uncle will think?

No bueno.

The best way to get rid of that fear is to do it anyway.

Mark Twain said, “Do what you fear and the death of fear is certain”.

Pick something you’ve avoided doing and take a chance on yourself. Tounges may wag. You might get some dirty looks. But when the walls don’t come crumbling down, you’ll know unless those people pay your bills, keep you out of trouble, or sleep in your bed, what they think is irrelevant.

Here’s what I think about getting referrals

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