Send in the clones

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Some marketing goofball tells you to create a description of your ideal client. You sit down to do that and come up with some ideas.

You want clients with lots of money and lots of legal problems. Or you want clients who know a lot of other people with legal problems. Or you want clients who are easy to get along with and readily follow your advice.

Or you want all of the above.

You go through the exercise and make a long list of things you want and some you don’t want. You describe their industry or occupation, their market or niche, and other demographics.

Eventually, you come up with a profile. “There, that’s my ideal client.”

Very nice. Now you can optimize your marketing to attract more of these perfect specimens.

Sounds like a plan.

But there’s another plan you might want to follow, especially if you’re not sure what you want or how to describe them. Maybe you’re new to all this, or maybe you’re still not convinced you need to spend time on this exercise.

Fortunately, there’s another way you can go about this.

Sit down with a list or database of your current or former clients and point to the ones you consider your best clients. Your favorites.

Who paid or pays you the most? Who has the most work for you? Who sends you the most referrals, the biggest and best cases, or the work you most enjoy doing?

Don’t think too much. Go with your gut. And then narrow your list to no more than 30.

Pretend that marketing goof asked, “If you could only have 30 clients and would have to farm out everyone else, who would you choose?“

Once you have your list, study it and the people and/or businesses on it, and reverse engineer it.

What do these clients have in common in terms of industry or market, needs or wants, demographics, or other identifiable characteristics?

How did they find you? Why did they choose you? What do they like about you and what do you like about them?

Write down what you see and you have a profile of your ideal client.

Later, you can add to or modify that profile, to add different markets, practice areas, or other descriptors.

But you might not need to do that. Because you’ve already got a great list of clients you want to clone.

How to choose your ideal client and target market

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Content marketing is a waste of time

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Prospective clients don’t want to read or listen to an attorney talk about the law. They don’t want information, they want help. Attorneys should spend their time doing legal work, not writing blog posts and articles or recording podcasts and videos.

Many attorneys believe this. But is it true?

Sorry, it’s fake news.

More than anything, prospective clients want information. They have questions and go online looking for answers—about their legal situation, their risks, and their options. Or, they know they have a problem and go looking for an attorney who can help them with that specific problem.

Many attorneys say they are the best choice. They’ve got a lot of experience, satisfied clients, and they want to help. That’s fine, but most prospective clients (and the people who refer them) want more.

It’s all about information. Because if it’s not, how are they supposed to know what to do and which attorney to choose?

Your content shows them you know the law and have handled this type of problem before. The information you provide and the stories you tell about other clients you’ve helped prove it.

Your content builds trust and helps people understand why you are the right choice.

Prospective clients get answers to some of their questions. They see you have experience and you are generous in providing this information. They hear your “voice” and get a sense of what it would be like to work with you.

Your content not only attracts prospective clients, it sells them on hiring you.

So no, content marketing is not a waste of time. Nor is it difficult to do.

You write (or hire someone to write) blog posts, articles, reports, ebooks, and/or record podcasts, videos, or presentations, and you disseminate this. Prospective clients find your content and consume it, see why they need to do something, and why they should hire you or connect with you to learn more.

Your content also has a long shelf life. Something you write today might bring you search traffic and leads and new clients five years from now. You can also re-use and repurpose your content into other formats, for different markets or for different legal situations.

Content marketing also gives you great posture. It’s inbound marketing. People come to you.

And when they do, if they’re not yet ready to hire you, your content can help build a list of prospective clients, allowing you to stay in touch with them, remind them you’re still available to help them, and continues to show them why they should choose you.

Email marketing for attorneys

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Big shots focus on the big picture

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You are a leader. Even if you are a one-person band, you are the guiding force in your practice or career.

You should do what leaders do.

You should spend most of your time and energy focused on big picture strategies that help you achieve your goals.

Most lawyers don’t. Most lawyers spend their days doing client work and mundane tasks, not building for the future.

Leaders lead. They choose the destination, the tactics and tools, and create an atmosphere that attracts and supports others who accompany them.

Leaders focus on

  • Strategic planning
  • Casting vision
  • Creating culture
  • Building relationships
  • Improving reputation
  • Professional development
  • Personal growth

The leader understands that the firm delivers professional services, but is also a business and must be profitable. The leader continually seeks ways to increase revenue and decrease expenses, to ensure the firm’s viability and future growth.

The leader prefers to grow the business by hiring new people, creating new marketing alliances, and expanding into new markets rather than putting in more hours.

Yes, someone has to see the clients, draft the documents, and win the cases. Sometimes the leader does that. Sometimes the leader delegates much of that to their team. Sometimes the leader delegates all of that to their team while they focus on the big picture.

As you look at this list, think about how you spend your time and ask yourself how much of it you spend doing what leaders do.

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Planning your day

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Some people say they don’t need to write a to-do list, they can remember everything they need to do for the day.

Maybe they can. Maybe they have just 3 or 4 things they need to do and they do pretty much the same things every day.

But most people are busier than that.

Can you remember all of the calls you need to return tomorrow? Do you know what your email inbox will bring, which new cases or clients will show up, which issues you will have to deal with?

Every day may be basically the same, but every day is different. And if you don’t write things down, you won’t remember.

The value of a written list, however, isn’t just the list itself. The value is in the process of making the list.

Writing a to-do list forces you to think about your goals and obligations and choose your priorities for the day or week. Thinking and writing leads to clarity and clarity leads to commitment, and what good is a goal or obligation if you’re not committed?

Writing things down also decreases anxiety. You know what you will do that day, and what you won’t do. You know you won’t forget something important, or be overwhelmed with too many boxes to tick.

You’ve already thought things through and you can focus on execution.

When do you make this list? You make it before your day (or week) begins. When the current day is over and you are no longer “executing,” you plan the following day. Give yourself ten minutes each afternoon or evening to review your calendar and your other lists and decide what you want tomorrow to look like.

And write that down.

Now, here’s the million dollar secret to making your list work for you instead of the other way around.

When tomorrow begins and you’re working your way through your list and calls and emails and letters come in, when you remember other things you need to do, don’t do them.

Write them down on the list for tomorrow or later in the week or next week.

You have a list for today. Work on that list today.

If you finish today’s list and you have time, you can look at tomorrow’s list and start working on it. But only if you want to.

It’s your decision. Your list works for you, not the other way around.

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Adventures in dictationland

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I’m not a dictation-only kind of guy. I enjoy typing and do most of my writing that way. But there’s something liberating about being able to sit down, flap my gums, and have the words appear on the page, and when I dictate, I’m able to crank out a lot of them.

For a long time, I used DragonNaturally Speaking to dictate on my Windows desktop. I recently retired that computer in favor of a new laptop and haven’t installed Dragon. When I want to dictate, I’ve been using Google Voice Typing, which is fast and accurate, at least for me. The only drawback is that you can only use it via the Chrome browser and I use Brave as my default.

A few days ago, I downloaded a free app called LilySpeech (Windows only) and have been trying it out. It uses Google’s servers for transcription and seems to deliver equally impressive results.

The advantage of LilySpeech is that I can use it anywhere on Windows—in any browser or app, including Scrivener, which is something I wasn’t able to do with Dragon. Right now, I’m dictating this into Obsidian, and it works like a charm.

On iOS, Siri dictation works well but times out after 30-40 seconds. I tried Google Docs Voice Typing, both the app and via Safari, and it also times out. But who knows, I may be doing something wrong.

The Drafts app (iOS, Mac, Android) does dictation well. I just tested it on my iPad and it didn’t time out, even after several minutes of continuous speaking. (If you get different results, try launching a new document via the widget instead of the app.)

When I started practicing, I would dictate and record and have a secretary transcribe it. Today, many attorneys record and upload to a transcription service like Rev.com. But unless human transcription is required, I’m a proponent for letting technology do it.

There are many other options for each platform that seem to deliver varying degrees of speed and accuracy. If you’d like something that’s cross-platform and can be used via the web or an app, I recommend giving Otter.ai a try. They have a generous free plan and the paid plan is reasonable.

Otter has a couple of killer features to recommend it. It allows you to transcribe a conversation, identifying each speaker by time stamp. Very handing for interviews and meetings. Otter also adds punctuation (at your option), meaning you don’t have to dictate it.

So, over to you. Do you use dictation? What apps or process do you use on desktop, web, and mobile?

I’m all ears.

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Marketing leverage

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When it comes to marketing your practice, if you’re not growing as quickly as you would like to, you might stop and ask yourself if you’re making things harder than they need to be.

You can use your back and legs to lift a boulder, straining and struggling, huffing and puffing, or you can use a lever to make the bolder easier to lift.

You can use a lever in your marketing, too.

Instead of trying to find clients one at a time, doesn’t it make sense to find a few influential people who have the phone numbers of those clients on speed dial? Why not direct (some of) your marketing efforts towards the people who sell to, advise, or otherwise work with the kinds of people and businesses you would like to have as clients?

You already know this works. You know professionals, business executives, consultants, entrepreneurs, and others who are influential in your target market. Some of them have sent you referrals. Some have introduced you to people who have asked you to speak or asked to interview you for their podcast or have asked you to write for their blog.

You want to know more people like this.

Because they can help you achieve your marketing goals in a fraction of the time than you could on your own.

It might take time to develop those relationships, but they can bear fruit for decades to come. They can also expedite your growth as they introduce you to other centers of influence in your target market.

Where do you start?

Step One: Identify them

That’s easy. They look a lot like your existing referral sources and business contacts. Start by identifying categories, by profession or business, industry or niche, and by other factors.

Once you have a list of categories, identify individual candidates. Talk to the people you know and ask them who they know who fit that description. Or hit up your favorite search engine and find their websites.

Step Two: Contact them

Also easy. Ask your existing contacts to introduce you, or pick up the phone and introduce yourself. Most have their phone number on their website.

Step Three: Build a relationship with them

This is where the rubber meets the road. This is what takes time and effort.

But not as much as you might think.

We’re talking about a business relationship, not courtship and marriage.

You talk to them, find out more about what they do, and tell them a bit about yourself. And you explore ways you can help each other (and each other’s clients or customers).

You find out if there is any synergy, and chemistry. And you see where it goes. Which is no doubt what you did when you built relationships with your current business contacts.

The key is to be willing to help others without the expectation of getting something in return.

When you do that, when you approach this with an open mind and heart, you build trust and open doors to new opportunities.

Where will it lead? Maybe nowhere. But if just a few of these new contacts want to work with you, it could be the start of a new and exciting chapter in the story of your career.

How to identify, approach, and build relationships with influential people—step-by-step

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Taking inventory

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We’re told to focus on the process, not the results, that if we continue doing the work, the results will take care of themselves. And that’s true. The more you do, the better you get, and, over time, your results compound and you grow.

But like any journey, it makes sense to stop and assess your progress along the way.

Check your numbers. Count the beans. See what you have so that you’ll know what’s working–and what isn’t.

Once a month or so, take inventory. Record your numbers:

  • New cases
  • New subscribers
  • Referrals from clients
  • Referrals from professional contacts
  • Leads/calls/inquiries
  • Percentage of leads closed
  • Consultations
  • Testimonials/positive reviews

Ask yourself what’s working and what needs to be improved.

Also track the activities that generated those numbers:

  • Blog posts/articles/videos/podcasts published
  • Seminars/live presentations
  • Guest appearances/interviews
  • Networking events attended
  • Ad spend/letters mailed
  • Conversion ratios
  • Etc.

Ask yourself what’s working and what needs to be improved.

Also take inventory of the people in your professional life:

  • Calls/emails to clients/former clients
  • Calls/emails to professional contacts
  • Calls/emails to prospective referral sources/bloggers, etc.
  • Follow-ups with prospective clients
  • Etc.

Don’t overcomplicate your marketing. But don’t ignore the numbers.

Track what you did this month, so next month you can do more of what’s working and less of what isn’t.

The easiest way to stay in touch with clients and prospects is email

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What do clients want from you?

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You probably talk to your clients and prospects, to find out what they like about your services (and customer service) and what they think needs to be improved.

If you don’t, you should.

But you might not get helpful or honest answers, either because the client is uncomfortable talking to you about the subject or they don’t know how to articulate it.

You can encourage your clients to post a review, or, as I suggest, wait for a client to say something positive or thank you or provide a referral and ask those clients to leave a review (and let you quote them in a testimonial), because you know they’re happy and their review is more likely to be positive.

But you also want to know when clients are unhappy so you can do something about it before things get worse.

You can keep your eyes and ears open for clues and then talk to them, but by the time you notice there’s a problem, it might be too late.

That’s why you should regularly send clients a survey, and allow them to describe their experience with your office. But if you want them to respond more often, and respond candidly, you should give them the option to do it anonymously.

Yes, you would like to know who is or isn’t happy, and the issue, but isn’t it better to know what clients like or don’t like even if you don’t know who they are?

One more thing.

Clients are funny, and by funny, I don’t mean amusing. I mean strange. Weird, unpredictable, with seemingly random likes and dislikes and preferences. You certainly can’t please everyone, and you shouldn’t try.

But you should look for patterns.

If a significant percentage of clients (and prospects) don’t like something, such as being kept waiting for their appointment for more than 10 minutes, or being kept on hold for more than 30 seconds when they call, you need to know that.

You might not know there is an issue or realize that you’re doing it.

Unfortunately, you may not get enough survey responses to show you a pattern.

What you can you do?

You can go online and look at reviews of other lawyers, to see what their clients complain about, and also what they like, because the odds are your clients do (or would) feel the same way about you.

Study the competition. Learn their “best practices”. Avoid their mistakes.

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You don’t own me

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Everybody wants something from you. Your clients, subscribers, colleagues, and friends want you to give them something or do something.

Do it if you want to. But only if you want to.

Do what fits your agenda and schedule. Design your practice to fit your life, not the other way around.

Serve your clients, give them what they want, but only if that’s what you want.

Service doesn’t require subservience.

If someone doesn’t want to do business with you because they don’t like what you’re doing, or they don’t like you, they don’t have to do business with you. There are plenty of others who will. Plenty of others who will love what you do and how you do it, and will love the authentic you.

Or they won’t, but they’ll hire you anyway.

And that’s the point. You can be yourself and not only survive, but thrive.

That goes for your marketing, too.

If you don’t want to network, don’t. If you don’t want to be on camera, don’t. If you don’t want to write a newsletter or blog or hang out on social media, don’t.

Don’t change what you do or how you do it unless you want to.

But. . . try things before you make up your mind.

Do things you don’t think you’ll like and make sure. Make a video, show up at an event and introduce yourself to someone, write something and publish it. You might find, as many do, that something you thought you would hate turns out to be your favorite thing.

That includes people.

Work with a client who isn’t your favorite. They might change. Or you might.

Or you might decide you like their money more than you dislike their personality.

The road to success has many twists and turns.

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When you don’t feel like writing anything, do this

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What do you do when you don’t feel like writing anything on your blog or in your newsletter?

Most people will tell you to suck it up and write it anyway, because you made a commitment to your subscribers or followers and they’re expecting to hear from you, and because you don’t want to break the chain.

“Figure it out,“ they tell you. So you scramble to find an idea and force yourself to get it done.

And all is right with the world.

But sometimes, you just can’t. You’re fresh out of ideas, you’re ill or recovering from surgery, you’re slammed with work, or you’re having a sad and need a day off.

Take it. Take the day off.

It’s your blog. Your newsletter. Your channel. The world won’t end if you miss a day.

If you don’t feel like writing or have nothing to say, say nothing. That’s why God created sick days and snow days and bad hair days. If you need some personal time, take it.

Or. . . go to Plan B.

Plan B is to write a very short post. Instead of hundreds of words, you write a paragraph or two.

Yes, you can.

Seth Godin does it. So do many others. Why not you?

Something else. If you still can’t think of anything to say, go ahead and post something someone else said.

You can do that, too.

A passage from a book or article. A pithy quote. Or an intriguing question you saw that’s got you thinking.

Note to self: set up a file and start collecting this kind of stuff.

If you don’t feel well, you can post this “as is” and go back to bed.

But you might find, as I often do, that a short passage or quote you dig out of your notes gets your juices flowing and you find yourself writing a “regular-sized” post.

Many of my posts start that way. I grab something I found interesting and see what I have to say about it.

In fact, that’s how I wrote this post.

Email Marketing for Attorneys

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