David M. Ward, Author at The Attorney Marketing Center

Superman’s hemorrhoids

January 25, 2023 by David M. Ward

We all know we shouldn’t talk about sex, religion, and politic in polite company (or in our newsletter).

Unless sex, religion, or politics are your primary business, nothing good can come of it.

I’d like to add a fourth subject to the list. Our personal health.

Too many people talk about that subject and while some of their clients or readers will sympathize and wish them well, on balance, this is a subject that is usually best avoided.

I’m not suggesting a complete ban. But if you talk about your health or an injury or condition, don’t do it too often and, whatever you do, avoid the gory details.

Because most people don’t want to hear it.

Some people are hypochondriacs and will get all hinky thinking they have what you have or will be its next victim. Some people have weak stomachs and don’t want to hear about things that ooze, severe pain, or chronic conditions.

But perhaps the most important reason is that people want to think of their lawyer as a superhero—strong, impervious to illness and pain, able to leap tall buildings in a single bound.

Don’t spoil the movie in their mind.

They know you’re human. They like hearing some things about your personal life. But they don’t want to think about you as someone who might not be able to protect them from monsters.

So, if you have a choice, and you almost always do, think twice about discussing your illness, injury, or condition.

When in doubt, leave it out. Find another way to illustrate your point or tell your story.

There are some health-related subjects that are relatively safe. You can speak about taking vitamins, getting in your reps, or going for your annual checkup.

You can even talk about an occasional headache, bump, or bruise.

But if you do, it’s probably best to talk about that in the past tense. Because when a superhero gets blasted by a death ray, they’re back on the job long before the third act.

Filed Under: Blogging, Newsletters, Social media, Writing

Before I tell you that, I want to tell you this

January 24, 2023 by David M. Ward

No. Don’t do that.

You’ll get more readers reading and listeners listening—to your articles, presentations, newsletters, email, or posts on social—if you do one simple thing.

Get to the point.

I see so many writers and speakers who don’t.

First, they want to tell you about their day or about their kid or about something they’re working on, thinking you’ll care about this or get all warm and fuzzy about them because you can see they’re just like you.

But that’s not why folks are reading the article or watching the presentation.

They want to learn something valuable or interesting (to them). Or be entertained.

So, in those first few seconds, yes seconds, you need to show them you’ve got this for them.

If you start out clearing your throat and warming up your tonsils before you get to the point of your message, many folks will think you don’t have a point and won’t stick around to find out.

Because people are busy and have the attention span of a gnat.

If you don’t get their attention immediately, they’re going to buzz away (do gnats buzz?)

Just the way it is.

This doesn’t mean you should never tell them about your day or your kid or something you’re working on. Just don’t lead with it.

Get their attention first. Tell them about other things later. Or weave those other things into your narrative to illustrate your points.

You listen to a baseball game on the radio to hear the play-by-play. The “color” commentary adds to that but can’t replace it.

There are exceptions. If you are an incredibly talented writer, or you’re writing to a captive audience, e.g., your clients who are inclined to read or listen to everything you say because they’re afraid of missing something important (to them), you can get away with some throat clearing before you begin your speech.

For everyone else, get to the point.

Filed Under: Content creation, Public Speaking, Writing

Maybe you don’t need more time

January 23, 2023 by David M. Ward

You have goals but can’t seem to find time to do the things you need to do to accomplish them.

You’re busy. And there aren’t enough hours in the day.

You could hire more people. Which might be the best solution. But if you don’t want to do that, what then?

You don’t need a longer day, three hands, or a second brain. What you need is to reallocate some of the time you currently spend.

That means cutting back on some things, or eliminating them, to make room for others.

Think about it, if you had an “extra” hour each day, you could do more things that are aligned with your goals, couldn’t you?

Well, this is how you find that hour.

First, make a list of things you need to do to accomplish your goals but aren’t doing enough of or doing at all.

Second, take inventory of how you currently spend your time. Include everything—client work, admin, family time, alone time, commuting, exercising–write down how you spend your day or week.

Third, choose a number—the amount of time you would like to reallocate from your current schedule towards working on your unfulfilled goals. An hour a day, two hours a week, whatever. (It’s just a number and you can change it later, but you need a place to start.)

Fourth, go through your list of how you currently spend your time and ask yourself, “What am I willing to give up or cut down?” Or, “What am I willing to delegate?”

This is where the proverbial rubber hits the proverbial road.

You might decide to cut down on watching sports, playing games, or scrolling through social media. Or limit yourself to 15 minutes a day instead of an hour.

You might decide to withdraw from the class you’re taking (or teaching), outsource some of the things you now do in-house, or eliminate some of your practice areas that take up more time than they’re worth.

This may be difficult. There may be things you don’t want to give up. That’s your call. But before you make that call, think about your goal and ask yourself, “How bad to do I want it?”

If it is a priority, you find a way to do it. You put on your big boy pants and do what needs to be done.

By the way, if you need money to finance your goals, you should do the same exercise.

How much do you need? How much do you currently spend on other things that you could eliminate or curtail? (Don’t borrow if you can find the money by cutting down on some of your current expenses).

Whether it’s time or money, it all comes down to math.

Filed Under: Goal Setting, Time Management

What’s important to you?

January 20, 2023 by David M. Ward

I was interviewed recently by the vendor of one of the marketing tools I use in my business. They wanted to know what I do, how I work, and especially how I use their product.

As we talked, I realized that what was most important to me about this tool, or any tool, was how easy it is to use.

The same goes for my process. I don’t like complicated workflows. Sometimes, they are necessary, but I like to keep things as simple as possible.

Simplicity is one of my values.

I told the interviewer how important this is for what I do, and for the tools I use to do it. Some of their competitors have more features, but they are overkill for me.

So, if you’re trying to sell me your product or service, show me how easy it is to use. Because if it’s too complicated, it’s probably going to be a no for me.

You may have different values, and you should explore them. It helps to know what’s important to you, before you buy something you may never use or hire someone who might be good at their job but otherwise not a good fit for you. (Been there, done that; lesson learned.)

It’s also important to find out what’s important to your prospective clients, so that when you talk to them about how you can help them, you’re telling them what they want to hear.

It makes a difference if a client wants to “crush” the other party and is willing to spend big money to accomplish that, or they want a reasonably amicable resolution at modest expense.

Find out what’s important to them so you can show them how they can get it.

Filed Under: Closing the sale, Productivity

Onboarding new clients

January 19, 2023 by David M. Ward

No doubt you give new clients information about what will happen with their case or matter—a general timeline, a list of steps, what to send you, what to expect, when you will update them, how to reach you in an emergency, and other do’s and don’ts.

This is good because

It helps you do a better job of protecting and serving them
You’ll have fewer issues because of misunderstandings
You can better manage clients’ expectations about what will happen, and when
Your clients will be impressed by your thoroughness and professionalism, and thus more likely to trust you and follow your instructions
Your clients will feel well taken care of, and thus more likely to stick with you, refer you, and say good things about you

One benefit you might not have considered is that you’ll get more referrals doing this because the information you provide shows that referrals are a common and makes the process easy and non-threatening. (See Maximum Referrals for more.)

As I say, I’m sure you do this. But you should do it more.

More means providing this information in more formats:

Handouts you give them or mail them
Email autoresponder sequence (break it up into smaller pieces, sent over time)
FAQs on your website
A dedicated ‘new client’ section of your website
Videos, webinars, audios

More also means

Sending the information every few weeks or months, to make sure they have it, haven’t misplaced it, remind them to read or listen, and to see if they have questions
Talking to them about parts of the instructions when they are in the office or on the phone
Sharing success stories about how your clients are benefitting from this information
Giving them forms and checklists in addition to written instructions

This is important because people

Lose things
Don’t read everything
Don’t understand everything
Need to be reminded to read things and do things
Process information differently (all at once vs. drip, read vs. video)
Are often distracted by life, especially when they are occupied by a legal issue
Might not realize how serious you are and need to hear it again and again
Might have trouble explaining what you want them to know or do to people who need to know and/or assist them; (tell them to share your information and let you explain it)

The more you do this, the better your clients’ experience will be with you and your staff. Which is good for them and good for you.

It means extra work, but you’ll be glad you did.

How to talk to clients about referrals

Filed Under: Client loyalty, Client relations, Law office management, Referrals

Run

January 18, 2023 by David M. Ward

Building a business or law practice, especially from scratch, is best done quickly.

If you want to build yours, run, don’t walk. Sprint, don’t jog.

Here’s why:

Building fast gives you less time to think and more time to do. Once you have some sound marketing strategies in place, spend most of your time executing those strategies, not refining your plans or making new ones.
Building quickly means you’ll talk to more people, create more content, get more subscribers, do more presentations, and so on. You’ll have more opportunities to find things that work and get better at doing them.
Building quickly allows you to compress time, that is, to do in minutes what might otherwise take hours, by finding ways to do things faster and by productively using the spaces between activities that are often wasted.
Moving quickly forces you to adopt routines and simple daily activities, which are the building blocks for success.
Whether you are new or seasoned, the faster you move, the sooner you find bigger cases and/or better clients and referral sources (and employees), which lead to compound growth as first time clients become repeat clients and referrals lead to more referrals.
Moving quickly allows you to create personal momentum. You get faster (and better) at what you do, delivering more outcomes to more clients and bringing in more revenue and more success stories, which leads to more of the same.
Moving quickly allows you to discover flaws and eliminate them, make mistakes and fix them, and get better at what you do.
Fast is exciting, and excitement is contagious. You’ll be perceived in the marketplace as someone who is going places and doing things and attract people who recognize your pace and energy and want to work with you.

Don’t confuse “fast” with “busy”. They aren’t the same thing. Being busy doesn’t necessarily mean being productive.

You can build quickly even if you aren’t particularly busy. But only if when you work, you run.

How to build your practice bigger, faster

Filed Under: Leverage, Marketing legal services, Marketing Plan, Productivity

Leverage distrust

January 17, 2023 by David M. Ward

The punchline: “Their lips are moving.” You know the joke.

But humor is rooted in truth, or at least beliefs about what is true and, right or wrong, many people believe lawyers can’t be trusted.

At the very leasts, they’re skeptical. They don’t understand what we do, we’re expensive, and they have a lot to lose.

This is an opportunity for you because you can leverage that distrust in your marketing.

Bring up the subject. Talk about why people often don’t trust lawyers. And what they can do to protect themselves.

In your next article or ad or presentation, you might use something like this as your headline or opening:

Is your lawyer lying to you? Here’s how to tell.

No, don’t use the punchline from the joke. Okay, use it if you can’t help yourself. But then teach your audience what to look for, questions to ask, and other information they can use to protect themselves from being taken advantage of.

Talk about the Rules of Professional Conduct. Malpractice insurance. Your state bar’s fund to reimburse aggrieved clients.

Talk about fees and billing—what to expect and what to do if something doesn’t add up.

Talk about your personal commitment to openness and fairness. You might share your firm’s pledge or your “Clients’ Bill of Rights”.

Explain the steps you take to in your practice to keep your clients informed about everything, and what your clients can do if they have questions.

Explain that while you handle the day-to-day management of their case, they make the big decisions, why this is so, and why this is better for them.

And provide a fair amount of social proof attesting to your trustworthiness: testimonials, endorsements, and success stories that speak to the subject.

They still might not trust lawyers in general, but they might feel better about you.

But. . . don’t overdo it.

Because if you talk about the subject incessantly, some people will think you have something to hide.

On this subject, a little bit can go a long way.

Because most lawyers don’t talk about it at all.

How to create an invoice clients’ trust

Filed Under: Copywriting, Marketing legal services

The best productivity tools and systems

January 16, 2023 by David M. Ward

If you’re like me, you enjoy watching videos about different productivity tools and systems.

That doesn’t mean we’re unhappy with what we’re currently using. Just that we’re open to new ideas and enjoy learning things we can use with our current setup.

And we’re curious. We like seeing what others use. Even how they have set up their workspace.

It’s fun. A pleasant respite from a hectic day.

And sometimes, it leads us to make a switch to a different tool or system, which increases our productivity and enjoyment.

But how do you know when you’ve found the right tool or system?

Actually, I have an answer. A rule of thumb I found languishing in my notes. I don’t know who said it but I wrote it down because it makes so much sense.

The system or tool that’s best (for you) is the one you don’t have to think about.

It just works. Seamlessly. Comfortably. You turn it on or open the page and go.

You don’t feel any friction. Or compelled to change anything. You’re busy doing what the tool or system helps you do.

And when you found it, you knew it was “the one”.

The app, operating system, or process that is a perfect fit. You don’t need to look at anything else.

But (if you’re like me) you will. Because you might find something you like better. Or learn something you can use.

And because it’s fun.

Filed Under: Productivity, Technology

Turn your writing into a client magnet

January 13, 2023 by David M. Ward

One of your best marketing tools is your writing. Not just what you write about, but how you write it.

Yes, how you write it.

You might provide great information via how-to articles and posts. You might show prospective clients how you can help them solve a problem or achieve a goal. You might tell prospects what you offer, how you work with your clients, and why they should choose you.

And you should.

But other lawyers will say a lot of the things you say. So, unless you write in a way that makes readers feel an emotional attachment to you, you might struggle to close the deal.

There are many strategies for improving the effectiveness of your writing. Ways to make it more inviting, easier to read, and more persuasive. Study these strategies. Practice these techniques. They will help you get more new clients and repeat clients, more referrals, and more subscribers and followers.

But if you want readers to feel there’s something special about you, there’s something else you should do.

It goes beyond technique and better writing. It’s actually a marketing superpower. An elixir that will comple prospective clients to make an appointment, sign up for your list, or otherwise take the next step.

How do you acquire this superpower?

Research.

Find out what your market is interested in, what they know, and how they think.

Learn what frustrates them and keeps them up at night. Get conversant with the issues that abound in their industry or market. Be familiar with the words they use to describe their problems and desires.

When you do this, you can show prospects you understand them better than other lawyers who cross their path and talk about the law, but not about them.

Which is why you need to target a niche market and study it and the people in it.

When you write about an issue in that market and reference or quote someone prominent in that market, for example, someone your readers know about (or actually know) and trust, or when you’re able to talk about little details that only someone with a lot of experience in their market would know, your readers will see that you aren’t like other lawyers, you’re one of them.

Choose a niche market and study it. Your knowledge will allow you to write in a way that resonates with prospects on a deep level. You’ll be able to write in a way that makes their Spidey-sense tingle as they realize they’ve found the lawyer they’ve been looking for.

How to choose the right niche market for you

Filed Under: Content creation, Copywriting, Marketing legal services, Writing

It’s just a letter. From a friend.

January 12, 2023 by David M. Ward

Content marketing doesn’t have to be complicated. Or take a lot of time. You don’t need to invest in a lot of paraphernalia or time learning how to use it.

In particular, you can start a newsletter using your regular email and add recipients as bcc’s. Once you have several hundred emails, and are convinced you want to continue, you can use a service to automate everything.

So, no excuses. Write an email, as you would write a letter to a friend or client or business contact, and share something—an idea, some news, something interesting you saw online or heard around the water cooler, or just say hello and hope they are well, and click send.

Don’t promise to send another letter. Don’t commit to a schedule. The purpose of writing is for you to see how easy it is and how nice it is when people respond and tell you they like what you said or thank you or ask a question.

It’s about staying in touch with the people who are important to you. It’s about the relationship.

A newsletter is the best way to build relationships with hundreds of people simultaneously.

And while some of the people you write to might write back and tell you they want to talk to you about another legal matter, or have a friend who needs to talk to you, don’t expect anything like that to happen.

But don’t be surprised if it does.

Don’t make this transactional. Don’t offer anything or ask for anything. Plenty of time to do that later. If you decide to continue.

Right now, it’s about putting your toe in the water, not jumping in the deep end.

Right now, it’s about writing a letter to a friend.

If you’re ready to do more, this shows you everything you need to know

Filed Under: Content creation, Newsletters, Relationship marketing