Captain obvious

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When I was fresh out of law school, I volunteered time at a legal clinic, speaking to indigent people, mostly about family law matters. At the time, I didn’t know squat from shinola about restraining orders.

Fortunately, the clients did.

They’d talked to friends and other people who were similarly situated. They knew what forms to file and what they would need to prove. Usually, they just needed help cleaning up their declaration.

From that day forward, I always assumed my clients and prospective clients knew more than I might think.

You should, too.

Listen to what they tell you or ask you. You’ll be able to do a better job for them when you know what they know.

On the other hand, when you write a newsletter or article or blog post, when you post something on social media, you don’t know how much your readers know.

You have to assume they know nothing, and cover the basics, even if you’ve covered them before.

You probably know much of what I share with you, because you’ve heard it before or you have personal experience with the subject.

Or because it’s just common sense.

And that’s okay. What I share with you, what you share with your readers, doesn’t have to be “news”.

Often, we write to remind our readers to do what they already know, because knowing isn’t the same as doing. Or we show them other ways or better ways to do it.

You surely know the value of staying in touch with your clients and contacts, for example, but do you do it as often as you should? Hearing me talk about it (again) might catch you at just the right time when you needed to hear it and prompt you to get back on track.

You certainly know the value of referrals, and I know you want more of them, but you might not be comfortable asking clients for referrals, until you read about a way to “ask” without speaking to them.

We remind our readers about what they already know, show them different ways to do what they know they should do, and inspire them to do it with our examples and stories.

Share new ideas when you get them. But never hesitate to share old ideas, or assume your readers already know them.

How to get referrals from your clients without asking

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