I’m sorry. I hired another lawyer. You probably want to know why.

It wasn’t because of your services. You’re a good lawyer and I had no complaints about the work you did for me.

It wasn’t poor “customer service”. You always kept me informed about my case, answered my questions, and made me feel appreciated.

It wasn’t fees. I thought your fees were reasonable and I had no issues with your billing practices.

It wasn’t personal. I liked you and got along fine with your staff.

So, why did I hire another lawyer?

Because I had a different legal matter and didn’t realize you could help me with it. You didn’t tell me about your other practice areas, or if you did, it was a long time ago and I forgot.

I asked a friend if he knew any attorneys who practiced in this area and got a referral.

Why didn’t I call you to find out if you could help me or ask you for a referral?

Honestly, it never occurred to me.

I haven’t heard from you since you finished my case a couple of years ago and you know what they say, “out of sight, out of mind”.

I wish you had told me about the other matters you handled. I wish you had stayed in touch. I’ve referred several clients to my new lawyer but I would have sent them to you.

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