When a prospective client says you charge too much

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What do you say to a prospective client who says you charge too much or you charge more than other lawyers for the same work?

If you don’t at least occasionally hear this, you may not be charging enough. But that’s a discussion for another day.

Anyway, what do you tell the client who balks at your fees?

One thing you can do is explain what you don’t charge for.

Tell them about free services or extras you provide, at no additional charge. This will not only increase the perceived value of your services, it will imply that other lawyers don’t include those things, even if they do.

For example, you might tell them that instead of having an employee meet with them, you will personally meet with them and go through the documents (discovery, etc.), explaining everything, answering all of their questions, and making sure everything is done right.

Or, tell them that when they hire you to do X, they also get Y.

Turn a potential negative into a selling point. A reason to choose you instead of any other attorney they might find.

But don’t wait for clients to complain about your fees or ask why you charge so much. They might not bother to ask and just call someone else.

Instead, post information on your website describing all the value and extra services you provide your clients. Tell them what’s included, and don’t scrimp on the details. Explain this at the first appointment, too.

You want clients to think, “She may charge a bit more but I can see that she’s worth it,” and this is a simple way to do that.

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