Judgments about trustworthiness are made in less than a second

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According to new research, “people only need to meet someone for less than a second before they decide how trustworthy they are.”

Yikes.

When you meet a prospective client they make up their minds about you instantly. In a single glance, the jury decides whether or not to trust your client or witness. When you are networking or speaking, you are judged before you say a single word.

It has to do with the human face and how our brains process the image. I’ll spare you the scientific details behind the research but the process occurs at a subconscious level, and quickly.

We used to think that people make up their minds about us in the first minute or two, giving us time to make a good impression. You know, smile, make eye contact, show people you are interested in them. Now we know that by the time we do that, people have already made up their minds about us.

Now what? We can’t change our appearance. Our face says “trustworthy” or it does not. All we can do is move forward with the things we’ve always done to make a good impression and earn trust. We’ll thus reinforce the person’s first impression of us as trustworthy, and thus strengthen it, or we’ll counter their first impression of untrustworthy and, one hopes, overcome it.

But then I’m assuming it’s possible to overcome a bad first impression. It has to be. If it were not, it would mean there are people walking around with a face that tells everyone, “you can’t trust me,” and there’s nothing they can do to change that impression. I know life isn’t fair but I think that’s going too far.

How to improve your trustworthiness. Click here.

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