Little things that are big things

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I’m going to a new place to get my haircut. One thing they do that the old place didn’t do was keep notes about me in their computer–what kind of cut, which blade setting, problem areas, and the like. 

I come in, give them my phone number, and they look up my account. It allows the stylist to get to work without having to quiz me on what I want, something I’m not good at describing and find annoying. 

What can I say, I’m a guy. 

When I need a haircut, I want to get in and out. I don’t want to think about what I want or how to describe it or try to remember that they used number 4 on the sides and 5 on top, or something else. I just want to get the thing over with. 

Ten minutes and I’m out of there. That’s what I want and at this place, I can get it. 

Recording notes on the computer is a small thing but for me,  it’s a big thing. It addresses one of my “pain points” and gives me a better experience.  

I don’t know if other hair cutting establishments record notes but, as I said, the last place didn’t and that’s one reason why I go to the new place.

I do have a point and no, it’s not on top of my head. My point is that you should be looking for things you can do for your clients that address their pain points and give them with a better experience with your office. 

It might be something other lawyers do (but don’t promote). It might be a little thing. But if you choose the right thing or things, you’ll give your clients a reason to come back to you when they need help, or tell others about you, as I recently did when my son-in-law was in town and needed a haircut. 

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