Writing

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One way to write more articles, reports, blog posts, or anything else, is by writing faster. One way to write faster is to dictate and record your thoughts and then have them transcribed.

When I first started practicing law we dictated everything and somebody else did the typing. Today, I write everything on a computer and find that I can turn out a finished document almost as quickly. But sometimes, I get caught up in the process of writing and something that should have taken ten minutes winds up taking an hour.

I also find that speaking my thoughts lends a freshness and clarity that is sometimes missing when I write. And so for my next big writing project, I'm going to go back to writing the way I used to do it, by speaking my first draft into a recorder and having it transcribed.

Here are the steps I will be following:

  1. Create an outline. No matter how well you know your material, having the points you want to cover in the order in which you want to cover them will help you stay on point and get the job done more quickly.
  2. Speak and record. The best way to do this is to keep in your mind's eye a real person you know (or an amalgam of your target audience) and speak to that person. Pretend they are sitting across the desk from you.
  3. Transcribe. You can have someone do this or do it yourself. Doing it yourself allows you to edit as you type.
  4. Edit. Cut out unnecessary ideas and words, flesh out thoughts that need it, and re-order material to enhance clarity. Take any "leftovers" and store them for future articles.
  5. Add an intro and conclusion.
  6. Final edit.

The average human being speaks at a rate of 125 to 150 words per minute. This means that you could dictate the first draft of a 500 word article in just a few minutes or an 18,000 word ebook in a couple of hours. Now, if we could just get paid by the word.

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If you have a smart phone, the chances are you've seen more than a few law firm apps coming through the app store. A lot of law firms are getting them and you may be tempted to do the same. With all the smart phones out there, it's got to bring you some business, right? Hey, even one new client will pay for the app.

Before you get out your checkbook, there are some things you should consider.

Most apps fall into two categories. The first is of the "digital brochure" variety. This may do a great job of showing your firm's capabilities but you're not going to bring in much business with an app that nobody downloads and if a brochure is all you've got, not many will.

The second category of app falls into the utilitarian category: it does something useful. Personal injury lawyers seem to have a preponderance of this kind of app, of the "what to do in case of accident" variety. There are places to fill in information about the other parties, witnesses, insurance information, and also some pointers on what to do.

This sounds good but think about it: when you're in an accident, nervous, waiting for the police or ambulance or tow truck, will you really want to launch an app and start typing with your thumbs?

Some of these apps have audio recorders, but still, in the heat of the moment, most people aren't going to use it.

"Ah, but the point isn't that they use it, it's that they have it so that when they get home, they'll remember they have it, look through it, and call us."

This is true, but you don't need an app for that. An old fashioned booklet in the glove box will accomplish the same thing. A booklet is a lot cheaper (free if the client prints it themselves from your pdf) and a booklet is something people might actually use.

Another form of utilitarian app is one that contains information. It might be a summary of bankruptcy laws, divorce options, or tips for protecting your small business. If a prospective client is browsing through the app store and sees an app that promises to inform him about something that's currently on his mind, this could get his attention. The big question is, "will he see it?"

When an app is released, it appears in the list of new apps for a few days, and then it's no longer "new". Unless an app is extremely popular, very unlikely for a law firm app., the odds are that nobody will ever see it again in the app store.

What good is an app that nobody knows about?

It will be up to you to promote your app via your web site, newsletter, and social media. If it's good, people will download it and promote it. But you can accomplish the same thing without an app. All you need to do is put your information into a report or ebook.

Can an app bring in some business? Yes, it can. But before you rush into having one made, lest you be "left behind" by your competition, remember that getting the app made is just the beginning. If you're not willing to invest in promoting the app, don't bother getting one. If you are prepared to promote your app, you might simply write a report and save yourself several thousand dollars.

Does your law firm have an app? Has it brought in any business? Please share your experiences in the comments.

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Many people use HTML emails with images and colorful templates and headers and footers. Their newsletters look like an actual newsletter or magazine. Very professional.

Most of the top marketers, however, use plain text. I do too.

Why? Because plain text emails get a better response.

Email is (or should be) a personal communication. From me, to you. Like I fired up gmail and sent you a personal email.

Even if it's a newsletter.

For five years, I wrote The Attorney Marketing Letter, a paid subscription eight-page newsletter mailed in a number ten envelope. It was printed on letterhead with the name and address at the top. The paragraphs were indented and the margins were "right-ragged," not justified. I used Courrier for the font. Each letter began with a salutation, "Dear _____,".

Just like a real letter.

Today, I try to simulate the affect of a real letter by using all text emails. I don't use HTML because I don't want slick and professional. It looks nice but I don't care about that, I care about communicating with my subscribers and I care about response.

People don't want slick. They get enough magazines. Their mailboxes are filled with junk mail. If your newsletter looks like it was produced by a graphic artist and a team of copy writers, it is mentally lumped in with all the other commercial messages that flood their mailbox and is deleted with the rest of the junk mail or skimmed and then deleted.

People like getting real letters from real people, and they read them. There's nothing more important.

You may have great content in your newsletter but you can't build a relationship with (or sell something to) subscribers who don't read it.

There's another reason why plain text emails are important: smart phones. More and more people check email on the little screen in their pocket. They can sometimes read it if its HTML; they can always read it when its plain text.

"But plain text is ugly!"

"Maybe so, but the money it produces is beautiful."

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I usually don't know what I'm going to write about in this blog until I sit down in front of my computer. I go through my list of ideas, my RSS feeds from other blogs, and articles I've saved for later reading in Instapaper and Evernote. I read and skim, looking for ideas. Sometimes the topic grabs me right away, sometimes it hides and won't come out until I've had more coffee.

This morning, I thought about you sitting in front of your computer wondering what you should write about. You may have begun the new year resolving to write one or two blog posts per week and you're already falling behind. I've been there too, and it's not a good feeling.

But I also know there is a never-ending supply of topics you can write about, even if at times they elude you. I've written before about how to find ideas for your blog or newsletter, and today I've created a checklist you can keep and use as memory jogger. As you read the list you're bound to get some ideas for specific posts. Write down those ideas and pick one you can write today.

This is not something I spent a lot of time researching or thinking about. I just started writing. It is by no means exhaustive. If you have any suggestions for things I missed, or topic categories that you've found helpful, please let our readers know in the comments.

Blog and newsletter article categories:

  • News (You, your firm, your clients, your client's industry, the law, procedural matters)
  • How to (DIY/Small claims, hire an attorney, find a good cpa/insurance agent)
  • Educate (Liability, claims, value, process, timing, legal terms, issue spotting, legal history, FAQ's)
  • Predict (Trends, statistics, results)
  • Ask (Polls, comments, referrals, information, like/tweet, blog topics, suggestions, feedback, testimonials)
  • Comment (Other blogs, articles, news, trends, world affairs)
  • Advice (Fact patterns/situations–yours, other lawyers, hypos)
  • Recommend (Vendors, products, web sites, services, books)
  • Invite (Seminars, live events, webinars, parties)
  • Promote (Charities, causes, local candidates)
  • Share (Stories, humor, articles, tweets, ideas, opinion)
  • Offer (Your services, freebies, discounts, information)

Oh, and don't forget, a blog post can be a few paragraphs. It's not the length of the material, it's the quality. Five quick tips or even three, an intro and closing paragraph, and you're done. If you find yourself on a role and you write 15 tips, you might have a series of several posts you could do.

My best advice is to start writing. Say something, even if it isn't timeless prose. Find an article you read this morning or yesterday that you liked, say why you liked it (or didn't). Or, take one the points from the article and use it as the starting point for your own.

Another thing you can do is put your key words (or those for your client's industry) into a search engine and see what comes up. Careful, though. You might find yourself wandering off for an hour, reading other blogs instead of writing your own.

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cure for writers blockI'm not sure I believe in writers' block. I believe in "no talent" and "no ideas" but writers block? You don't have trouble speaking, do you? I don't mean public speaking, I mean vocalizing your thoughts out loud to another human being or into a microphone.

No such thing as "talkers' block" so why "writers' block"?

And yet, people who can write, don't.

It might be perfectionism. I lean in that direction. You don't want to show anyone your writing until it's perfect and it never is. But, if writing is important to you, you get over this.

It's often a lack of time. Attorneys are busy people. All day you're on the run, and at the end of the day, you're tired. Weekends, you have chores and you need some family time. You want to write, you know you can write, but days and weeks go by and it doesn't get done.

You need a deadline.

When you have a deadline, it is amazing how much you can get done. You need to get a pleading filed by a certain date, you do it. You promised an editor you'd finish an article, you do. A deadline holds you accountable. Just ask the IRS.

An example of what can be done when there is a deadline is National Novel Writing Month, aka, "NaNoWriMo". Every November, participants from around the world commit to writing a 50,000 word novel in 30 days. In case you don't know, writing 1,667 words a day every day for a month is a tall order; writing 1,667 novel-worthy words is simply astounding.

And yet each year, thousands finish a 50,000 word novel within the 30 days.

The 30 day deadline imposes a daily word quota. Participants use their word processor or text writing app to make sure they write enough words each day so they don't fall behind. You could do the same thing. Pick a number of words you will write each day and don't stop writing until you do.

Another technique writers use is to set a timer for ten or twenty minutes and write without stopping until the timer sounds. Then, they are done for the day or if they haven't met their word quota, they go for another ten or twenty minutes.

This is the Pomodoro technique, which can be used for any kind of task. The idea is that you can do anything for ten minutes, no matter how much you might not want to or how busy you might be. Many books have been written in blocks of ten or twenty minutes a day.

I've written about the Pomodoro technique before, and recommended Focus Booster, an app I sometimes use when I need to concentrate.

In reading about NaNoWriMo, I learned about Write or Die, a timer app for writers. It allows you to set a word quota and a time quota. It also allows you to impose a penalty. If you don't meet your quota or you stop writing before the time limit, the app will play a loud and annoying sound. Weird, but it works.

You can configure the app for different word counts, times, and penalties. In one setting, if you don't make your quota, whatever you have written up to that point gets deleted. How's that for accountability!

The app is free and there are paid desktop versions. If you need some help sticking to a writing schedule, Write or Die could be for you. Or, you could have your mother in law call you once a day to ask if you got your quota done.

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guest bloggingSo you have a blog (or want to start one) and you need content. Your time is limited. What can you do?

First, don't assume you need to spend hours writing your posts. As I've written before, a post can be a few paragraphs that take just a few minutes to write. It can be as simple as taking something you read online and adding your comments. Tell why you agree, or disagree, link to another post that provides a different viewpoint or additional information, or share a story from your practice that illustrates the points in the article.

For longer posts, you have several alternatives:

  • Re-purpose something else you wrote (newsletter, article, speech, brief, report, interview, etc.)
  • Hire a freelancer (www.elance.com, www.guru.com, www.craigslist.com, etc.)
  • Hire a student (e.g., an English or Journalism major; they will often work for free for the experience or writing credits)
  • Have someone in your office write it (or the first draft)

One of the best ways to get original content for your blog is through guest posts. Someone else writes the post in return for a byline and link to their blog.

The benefits to you are

  • You get content you don't have to research or write, from experts in their field
  • You get traffic to your blog and, possibly, opt-ins to your list. Presumably, the writer will tell his or her readers about the guest post and some of them will come to see it.
  • Your readers get valuable content and they appreciate you for providing it.

The benefits to the guest blogger are

  • They get to demonstrate their expertise to your readers and get traffic to their blog
  • They get additional writing credit they can use with other blogs
  • Their readers see them being endorsed by you, elevating their status

Now, what's good for the goose is good for the gander. If guest posts are a good way to get exposure and traffic, why not offer to do some guest posting yourself? Find blogs that write for your target market and offer to do a guest post. Here are 21 tips for landing guest posts.

Perhaps the biggest benefit of guest posts is that they allow both parties to make a new connection. This can lead to referrals, introductions, advice, interviews, endorsements, networking and cross marketing opportunities.

Start looking for blogs that reach your target market. Invite them to write a guest post for your blog or offer to do the same for theirs.

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Steve Jobs' abrupt resignation yesterday had social media buzzing about the news and what it means for Apple (which saw its stock immediately drop, and then rebound) and for the tech world. Every news channel and blog had something to say and the tweets and wall posts abounded.

But what does his resignation mean for attorneys? How will this affect your law practice?

Well, unless you work for Apple or one of their affiliates, it won't affect your practice at all.

So. . . why the tease? Was my headline a gimmick to get more clicks?

Well, yes and no.

It's true that I don't have anything to say about how this news story will actually affect your practice, and while that smacks of gimmickry, there is a lesson in this.

The headline that brought you here illustrates an important marketing technique: tying your message–blog post, tweet, post, email–to something already on the minds of your readers or followers. According to a new Kindle ebook by Dan Zarrella, about the science and metrics behind social media, this is called "priming". Zarrella says,

"If a subject is exposed to something related to your idea before he actually encounters your idea, he'll be more sensitive to it, and this makes it easier to catch his attention. . . .

"The easiest way to make priming work for your idea is to create timely content. If there is a topic or news story currently making the rounds in your target audience, relate your idea to that topic, and the zeitgeist will do the priming for you."

And so, primed as you were by the news of Jobs' resignation, you were more inclined to click through to read this story. Yes, I cheated a bit with my headline and yes, it would have been better if I had something to say about how the resignation affected the legal profession, but then this would have been a very different blog post.

Zarrella's book is brief, not at all dry, and has some great insights and data, such as the most and least re-tweetable words and the best times and days to tweet, blog, post to Facebbok, and send email. "In many cases, the most effective times to send are the less popular times. Because your messages have less clutter to compete with, they break through."

Zarrella also says that people share on social media not for altruistic reasons but because the information they share reinforces their reputation. People prefer to share breaking news, for example, because it is scarce, rather than humor or opinion which is all too common.

Some might say that putting news in your headlines to piggyback on what's already on the minds of your readers isn't a new idea, and they would be right. I'm sure this post, with the headline, "Man Accidentally Impregnates Goat," is getting lots of traffic. Like my post, the lesson is in the headline, not the story. (Be sure to download the free ebook he mentions, "How to Write Headlines That go Viral with Social Media".)

So, not a new concept. What's new is that now, social media metrics let us quantify what we always suspected, while leading us to discover ideas that never crossed our minds.

Zarrella's book is also free, through August 27.

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"Writing is thinking on paper," said William Zinsser. As someone who does a lot of thinking and a lot of writing, I have to agree.

Years ago, I read an ode to writers and would-be writers, "Writing Down the Bones: Freeing the Writer Within," by Natalie Goldberg. If you love writing–or want to–this book can help you overcome doubt and unshackle your hidden talent.

It was in this book I first learned about "free writing," a technique for writing quickly, without editing or a hint of self-consciousness. Free writing is raw and uninhibited, allowing you to find out what you think, and what you feel. Goldberg describes it as "writing practice," a warm up before getting down to "serious" writing and a way to create raw material that can be cultivated into finished work.

For some, free writing is a cure for "writers' block"; for others, it is a form of therapeutic journaling, unlocking hidden memories, imagining a better future, or reconciling a troubled past. For me, it was the key to becoming a better writer and a better attorney.

As a young attorney, I wrote in a way that could only be described as "constipated". My writing was clear, my points well thought out, my letters and pleadings effective, but I still wrote "like a lawyer"–stiff and constrained. Free writing helped me stop trying to sound "professional" and start sounding like myself. My writing came alive and in a way, so did I.

Free writing helped me not only to write better but to get clear on what I wanted and what I could do. It helped brainstorm ideas and simultaneously see what I thought about those ideas. It helped me weigh pros and cons and make better decisions. In short, it helped me to think better.

I've just read, "Accidental Genius: Using Writing to Generate Your Best Ideas, Insight, and Content", by Mark Levy, a writer and business consultant who teaches free writing to his business clients to help them, ". . .spot opportunities and options, solve problems, create ideas, and make decisions."

As Goldberg does in "Bones," Levy uses a series of writing exercises that stimulate thought, but more importantly, action–the action of writing. In free writing, quantity produces quality and writing exercises get the hand moving and keep it moving long enough to bypass the critical mind and produce meaningful results.

I like Levy's ideas and recommend his book; his exercises are suited to writers and professionals alike. And yet, as I read Levy's exercises, I couldn't help feeling, "this is something I should do," whereas when I read "Bones," I felt, "this is something I want to do."

It may be because I was at a different place in my life when I read "Bones". I haven't read it in years but I still remember how it made me feel. Goldberg's voice was comforting, warm and empowering. And, she got my hand moving. Her exercises were simple and unstructured and I did them all. I wrote and wrote and wrote and I felt good about it. I never once looked over my shoulder to make sure I was doing it right and that, of course, is the point of free writing: letting it happen rather than making it happen.

Levy references several books about free writing (I've read most of them); curiously, he never mentions, "Writing Down the Bones," the book that introduced me to free writing and helped me discover my "accidental genius". In my view, "Bones" is a seminal work, one I'm sure he's familiar with, and I was surprised by its omission.

Perhaps I'm just being nostalgic and if I read "Bones" today, as the person I am today, I would see it as more suited for writers than professionals and look for something else. Nah, I'd probably be too busy writing to give it any thought.

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"I'm a busy lawyer. I don't have a lot of time to write a newsletter or blog."

Good. If you have time to write a lot, your clients and prospects might not read what you send them.

While frequency of contact is important, quality is far more important. Instead of writing low-quality weekly messages, you'll do far more to strengthen your relationships and build your reputation by sending a high-quality missive once a month.

I am subscribed to hundreds of blogs and email newsletters. My email inbox and RSS feed reader are inundated. Several times a day I peruse these offerings. I spend most of that time skimming the headlines and deleting or archiving nearly every article. I may scroll through ten or twenty percent but I probably read no more than two percent. The ones I read (and, often save) are where the real value for me lies.

I stay subscribed to this multitude of newsletters and blogs because they give me a sense of what's trending in my areas of interest. I also find articles I can share with my Twitter and Facebook companions. And, I do find articles worth reading. If I don't have time to read them on the spot, I save them to read later. Many of the publications I follow publish several times per week; some of the bigger publications publish twenty or thirty articles per day.

I filter through a large quantity of articles looking for the few of high quality. Sometimes they come from the multitude. More often, they come from the handful of sources that consistently provide high quality material. They may not post frequently and not everything they post is golden, but the most useful material (for me) usually comes from the same sources. Those are the ones I look forward to and make sure I read.

So, if you write a newsletter or blog, you don't have to write every day or three times a week or even weekly. Write when you can but make it worth reading. Your clients and prospects will appreciate it.

Apparently, uncle Google agrees. Carolyn Elefant writes that while in the past, quantity of keywords and links to a web site determined primacy in search engine ranking, Google has modified its algorithm to better reflect the quality of those keywords and links. You don't need everyone linking to your site, so long as you have the right ones.

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