An attorney emailed and asked:
"Last week, I met a man who is the head of the [an influential association]. Good contact. I sent him an email saying nice to meet you, he responded likewise and hopes to see me around. Now what?"
Great question. What do you do after you meet someone? How do you develop a relationship that will bear fruit?
Of course there isn't a simple answer. Each situation is as different as the individuals involved. And while every nascent networking relationship has the potential to grow and develop, it's possible that it won't. The chemistry isn't there, the timing isn't right or one of the parties simply isn't amenable to taking the relationship to a higher level.
So you meet a lot of people, try a lot of things, and see what works. Most relationships probably won't pan, out but that's okay. You only need a few good ones.
When you meet a new contact, here's what to do next:
First, never leave anything to the other party. Always take the initiative to move things forward. You invite them, you call them, you ask them. The reason we give people our business cards when we meet them, isn't so they have our contact information, it's to get theirs.
So you've done that. You took the lead and emailed "nice to meet you". That's good. He replied. Even better. The door is open to future contact and there is now a chance that he will remember you.
Second, when we meet new people, during those uncomfortable first few minutes where we exchange small talk, we are searching for "commonalities". When we find them (a school, a mutual friend, a shared interest in golf, for example) we are united in that common interest and we have something we can talk about. When you find something in common with your new contact, however banal, you can use that to continue the conversation at a later time.
So, did you discover any commonalities with your new contact? Did you discuss anything that you can use to continue the conversation? If not, in your next communication, find a reason to ask him a question. Ask if he knows someone you know or what he thinks about an idea that is important to his industry. Share an article you think he may like and ask for his thoughts.
Third, and most important, networking isn't about you getting something from the other person, at least not initially. In the beginning, networking is the search for people with problems you can help solve or objectives you can help meet. I am not necessarily referring to your legal services.
What does the other person want? Where is his pain? What is on his mind? You need to find out so you can help.
You might have information that can help. You might introduce him to someone. Or give him a referral.
You get what you want by first helping other people get what they want. The more you give, the more (eventually) you will get.
So, if you don't know what this individual wants, find out. Ask him–"how can I help you with. . .?" Or ask people who know him or his organization what might be needed. Or do some research.
Once you know what someone wants, look for ways to help him get it. If you can't help them yourself, turn to your existing network of clients and contacts and find someone who can. If your contacts can't help, they may know someone who can.
Your role is to position yourself as the "go to" person when people need something. You connect people with problems with people who have solutions. In doing so, you help both people and you also help yourself.
Filed under Communication, Marketing legal services, Networking, Relationship marketing, Thank you letters by 
I just spoke to an attorney who sent his list an article about the importance of getting their Will prepared. He later spoke to some of them and they said they enjoyed the article and acknowledged that they needed to get their Will prepared or updated. When he asked them to book an appointment, they made excuses.
Sound familiar?
How do you get someone who acknowledges his or her need for your services to stop procrastinating and make the appointment?
Here are three techniques you can use:
- Tell stories. Facts tell but stories sell. In your writing and on the phone, make sure you illustrate your points with stories of people who followed your advice (e.g., to get their Will prepared) and especially with stories about those who didn't. Let people know the consequences of inaction or procrastination by hearing about people who waited.
- Use a deadline. If you are offering some kind of special offer–a bonus, freebie, or discount, for example–put a deadline on it: "To get this bonus, you must book your appointment by. . .". Fear of loss is a powerful motivator. You'll find people hiring you who might otherwise procrastinate because they don't want to lose the special offer.
- Push 'em. If the benefits of the service being offered are truly in their best interests to have, you're not doing them any favors by letting them wait. In fact, as a compassionate advisor, it is your responsibility to urge them to act. So use your authority, credibility, and persuasiveness to get them to "take care of this right now".
These three techniques will get more people to book an appointment. One additional technique, "alternative choice," will get even more. Give them two options to choose from, either of which moves them forward. "So, can you come in this week or would next week be better?" Tuesday or Wednesday? 10 or 4?
Change the decision from "yes or no" to "today or tomorrow".
Filed under Closing the sale, Marketing legal services, Salesmanship by
Most consumer oriented law practices have a big problem. Lawyers who practice family law, bankruptcy, criminal defense, estate planning, personal injury, real estate, and other areas, have a preponderance of "one time" clients. Once the initial case or engagement is completed, the attorney gets no additional revenue, or at best, very little.
The problem is worsening. It costs more to bring in a new client today, and overhead and manpower expenses to service those clients are also higher. But clients aren't willing to pay more, and they don't have to. With more lawyers competing for the same clients, clients have more options.
I just spoke to an attorney who is spending $13,000 a month on yellow pages. The good news is that her ads bring in a lot of new clients. The bad news is that she loses money on every one.
The solution to this problem is for attorneys to develop their "back end"–services and other profitable initiatives they can offer their clients after the initial engagement.
In any business, most of the profits are made on the back end. There is a cost to acquire a new customer, and while it is hoped that this can be done at a profit, it's not required. So long as the business can make enough profit after the initial sale, if the back end is big enough, most businesses are willing to lose money on the front end.
How can an attorney develop a back end?
Some attorneys are branching out into new practice areas. So the bankruptcy lawyer who sees a downturn in new clients starts offering family law or estate planning services. The problem with this is that it makes it much harder to get referrals from family law and estate planning attorneys with whom you are now competing. It's also more difficult to market a general practice than a specialized one.
Instead of taking on new practice areas, here are two things an attorney can do to develop a back end:
- Expand and systematize referrals. Focus on getting more referrals, better referrals, and more frequent referrals from your clients. In this way, each client you bring in on the front end represents more profits on the back end. If you spend $1000 to bring in a new client who pays you $1000 on the front end, but you earn an average of $3000 from their back-end referrals, you can afford to bring in as many "break even" clients as possible. You can even lose money on the front end.
- Market the services of other lawyers to your clients. Instead of you taking on a new practice area, associate with other attorneys who are specialists in those areas and offer their services to your clients in return for a share of the fees (if ethically permissible) or in exchange for marketing your services to their clients. (You aren't limited to working with other attorneys; you can also market the services of other professionals and businesses.)
A key number every attorney must know is the "lifetime value" of a new client. This includes the value of their repeat business, their referrals, and other revenue derived as a result of having them on your list. Take some time to determine this number and then work on increasing it.
Filed under Advertising, Attorneys fees, Fees and Billing, Increase your income, Marketing legal services, Specializing by
If you have a smart phone, the chances are you've seen more than a few law firm apps coming through the app store. A lot of law firms are getting them and you may be tempted to do the same. With all the smart phones out there, it's got to bring you some business, right? Hey, even one new client will pay for the app.
Before you get out your checkbook, there are some things you should consider.
Most apps fall into two categories. The first is of the "digital brochure" variety. This may do a great job of showing your firm's capabilities but you're not going to bring in much business with an app that nobody downloads and if a brochure is all you've got, not many will.
The second category of app falls into the utilitarian category: it does something useful. Personal injury lawyers seem to have a preponderance of this kind of app, of the "what to do in case of accident" variety. There are places to fill in information about the other parties, witnesses, insurance information, and also some pointers on what to do.
This sounds good but think about it: when you're in an accident, nervous, waiting for the police or ambulance or tow truck, will you really want to launch an app and start typing with your thumbs?
Some of these apps have audio recorders, but still, in the heat of the moment, most people aren't going to use it.
"Ah, but the point isn't that they use it, it's that they have it so that when they get home, they'll remember they have it, look through it, and call us."
This is true, but you don't need an app for that. An old fashioned booklet in the glove box will accomplish the same thing. A booklet is a lot cheaper (free if the client prints it themselves from your pdf) and a booklet is something people might actually use.
Another form of utilitarian app is one that contains information. It might be a summary of bankruptcy laws, divorce options, or tips for protecting your small business. If a prospective client is browsing through the app store and sees an app that promises to inform him about something that's currently on his mind, this could get his attention. The big question is, "will he see it?"
When an app is released, it appears in the list of new apps for a few days, and then it's no longer "new". Unless an app is extremely popular, very unlikely for a law firm app., the odds are that nobody will ever see it again in the app store.
What good is an app that nobody knows about?
It will be up to you to promote your app via your web site, newsletter, and social media. If it's good, people will download it and promote it. But you can accomplish the same thing without an app. All you need to do is put your information into a report or ebook.
Can an app bring in some business? Yes, it can. But before you rush into having one made, lest you be "left behind" by your competition, remember that getting the app made is just the beginning. If you're not willing to invest in promoting the app, don't bother getting one. If you are prepared to promote your app, you might simply write a report and save yourself several thousand dollars.
Does your law firm have an app? Has it brought in any business? Please share your experiences in the comments.
Filed under Advertising, Marketing legal services, Online Marketing, Referrals, Social media marketing, Writing by
Yesterday, I posted about the problem with free consultations and what to do about it. Even though people like to get things free, if prospective clients don't see the value in your offer they either won't call for an appointment or if they do, they won't keep it.
There's another way to get prospects to see the value of your offer and that's what I want to talk about today.
Instead of offering a free consultation, consider offering a "introductory great deal".
The popularity of Groupon, Living Social, and other "bargain" apps prove what everyone already knows, people love getting a bargain. A $450 weekend spa package for just $77, a $40 dinner for two for $20, brings in a lot of new customers to the businesses that offer them.
Why can't you offer something similar?
Bundle up your free consultation package as attractively as you can, put a "regular" price on it, and offer it at a special "introductory" (bargain) price.
If your "free consultation" is normally a "$250 value," for example, and you offer it for a nominal $39, you might get a lot of takers.
You still have to show prospects the benefits of everything they get. You still have to "sell" your offer, just as you do when it's free, and probably more so.
Give your package a name, something that implies enhanced value. For example, "Comprehensive asset protection planning session" or "Corporate risk evaluation" or "Pre-Divorce diagnostic and strategy plan."
And make sure to include the dollar amount your package is worth. When a prospect sees that they can get $250 in value for just $39, their shopping instincts often kick in and they want to buy. Add a "deadline date" when your offer expires and fear of loss will get more prospects off the fence and into your office.
Charging a fee will usually depress response. But not always. The right offer, in the right market, could actually increase response. Charging a fee, however nominal, will almost certainly increase qualified response, which means you will have fewer "shoppers" and more "buyers". And your no-show rate will plummet, especially if you collect the initial fee at the time the appointment is booked.
As with everything in marketing, you won't know whether this will work for your practice and your market until you test it. Put it out there, see what happens, track your numbers.
Filed under Marketing legal services by
People prefer to hire lawyers they know, like, and trust. One of the best ways to get prospects to know, like, and trust you is to give them a sample of what you do.
To some extent, that's what you do when you provide free information. Blog posts, reports, articles, seminars, and so on, give prospective clients an insight into what you have done for others, suggesting that you can do the same for them. They can see you know what you're doing and get a sense for what it would be like to work with you. Through your words, they come to know, like, and trust you, bringing them one step closer to hiring you.
And yet, of all the people who read or listen to your information, only a small percentage actually take it upon themselves to call and book an appointment. There's too big of a gap between "reader" and "client". One way to bridge that gap is by offering a free consultation.
Free consultations allow you to initiate a personal relationship with a prospect and provide them with "customized" information. It's one thing to provide generic information in your practice area, quite another to interpret that information in the context of a prospect's particular problem. Prospects who read your information may like what you say and the stories you share but this will never take the place of actually speaking with you.
Done right, free consultations can bring in a lot of business. The problem with free consultations, especially in practice areas where they are common, is that they are usually not done right.
"Free" is one of the most powerful words in the dictionary, but just because something is free doesn't mean anyone will want it. Many prospects today, seeing that most attorneys in your field offer free consultations, don't see the value in yours. In fact, many prospects see no value in a consultation, believing it is just an excuse to get them into your office so you can do a sales pitch for your services. Unfortunately, for many attorneys, that's exactly what it is.
One solution is to include a detailed description of everything the prospect gets as part of the free consultation. Tell them what they will learn, what you will explain, what you will do for them, and what you will give them (e.g., reports, checklists, case evaluation, issue summary, etc.).
Also tell them how they will benefit. Yes, you evaluate their situation and explain their options, but so what? What does that mean to them? It means they will be able to make better decisions about what to do, making it more likely that they will resolve their problem or achieve their objective. It means they will save time or money. It means they will be one step closer to eliminating their anxiety and worry and sleepless nights.
In other words, you can't simply say the magic words "free consultation" and expect people to come running. You have to "sell" it.
Let me give you an example with my own services.
Starting today, until further notice, I'm offering free consultations for my consulting and coaching services. These will be on a first come, first served basis since I can only do so many of these and I expect to get a lot of response.
During our consultation we'll talk about where you are and where you would like to be in your career. I'll ask questions and I will give you my advice. I won't mince words. I'll tell you straight out what I think you should do. As a result, you'll know exactly what to do to bring in more clients, increase your income, or otherwise improve your current situation.
In addition, you'll be able to ask me questions. You can ask about marketing, cash flow, productivity, goals, or anything else that's on your mind.
As you know, I'm not somebody who simply read a few marketing books and set up a web site. I practiced law for more than twenty years and learned (the hard way) what it takes to bring in good, paying clients. I know what works and what doesn't, what works quickly and what doesn't, because I've tried it all. I've been in your shoes. I know what it's like to struggle to make rent. I know what it's like to question whether you made the right choice of career or specialty or market. I also know what it's like when the business is coming in faster than you can handle.
I have seventeen years experience consulting with attorneys and helping them to get more clients and increase their income. But then if you're a regular reader of this blog, you know most of this. That's why you read it.
These consultations are free and there is no obligation to you whatsoever. Sure, I hope that after the consultation you will want to hire me or buy something from me, but that's not important. What's important is that I give you so much value during our consultation, so many ideas for taking your practice to a much higher level, that you can't wait to get started. I know that if I deliver that to you, we'll do business some day.
Because I expect to get a lot of response to this offer, I must limit these consultations to 15 minutes. Therefore, after we schedule your consultation, please email me as much information as possible about your current situation. Tell me your problems, obstacles, questions and objectives, so that when we talk, we can get right to the solutions.
Fair enough?
If you're interested in setting up a consultation, please email info[at]attorneymarketing.com and put "consultation 15" in the subject. Give me three dates and times when you will be available for 15 minutes and the best telephone number to reach you. (I'm in California, so mind the time zone.) I'll email back and we'll confirm the date and time.
I look forward to helping you make 2012 your best year ever.
Filed under Career satisfaction, Coaching, Increase your income, Marketing legal services, Marketing Plan, success by
I read another thoughtful post by Leo Babauta on the Zen Habits blog about the subject of practice. No, he wasn't writing about a law practice, but I thought his message of "practicing" to effect improvement applied as much to a law practice as to anything else. Plus, I like the play on words.
We are what we repeatedly do. We are the sum of our habits. If we want to change who we are, we have to change what we do.
Change begins with awareness. If you didn't say "thank you" to the new client who just hired you (you'd be surprised at how many attorneys don't), reading this sentence made you aware that you didn't and also aware of how important it is. (Your mother will tell you, it's one of the most important things you can do.) If you usually say thank you, but for some reason didn't do it last time, there is room for improvement. The standard of excellence isn't saying thank you most of the time, but every time.
Now that you are aware, make a decision to change. Then, practice your new habit. With something as simple as saying thank you, you might only need to be reminded. Write it down on your intake sheet, use a post it note, put it on your calendar, whatever you need to do to remember to always say thank you.
Also be aware of what happens when you get it right. Watch your new client's face as you look him in the eye, shake his hand, and sincerely tell him how much you appreciate having him as a client. Tell him you'll take good care of him. Let the handshake linger a few seconds longer. Give him your full attention. Say thank you, and mean it. You'll see some of the tension leave his face as he comes to realize that you really do care.
Your law practice is a collection of habits. What you (and your staff) regularly do and how well you do it defines you, distinguishes you from other lawyers, and plays a big role in determining your success. There are big habits and many small ones and they all matter.
Filed under Client loyalty, Client relations, Image, Marketing legal services, Personal development, success by
I don't like networking. It doesn't come naturally to me. It's not my "thing".
I know how to do it. I've done it enough. I just don't enjoy it. I'd rather talk to someone on the phone or in a one-on-one setting over a cup of coffee.
Does that make me a bad person? Does it doom me to marketing failure?
No, not at all.
Marketing is (or should be) a mechanism for you to express yourself in a natural way. Marketing isn't (or shouldn't be) a mold you must contort your body and soul to fit.
So if there is some aspect of marketing you don't enjoy (and you've given it a fair shake), don't do it. Life is too short to suffer the slings and arrows of outrageous marketing. Or whatever.
It doesn't matter how well others are doing with a particular strategy, or how many goo-roos are touting the latest and greatest tool or technique. You have to do what's right for you.
If you don't like networking–don't do it. Speaking give you the willies? Cross it off the list. Social media got you tied in knots because you don't want to "talk" to strangers online? Choose something else.
If you force yourself to do things you don't enjoy, you're not going to be very good at them anyway, so what's the point? Go try a lot of things, pick one you like, and go nuts with it.
Okay, I know there's someone who's dying to ask this: "What if I've tried every type of marketing and I don't like anything?"
The answer to that is simple: get a job.
Filed under Marketing legal services, Marketing Plan, Networking by
Are you uncomfortable with self-promotion? I think most people are, even those of us with "healthy" egos.
According to this inc.com article, "How to Self-Promote–Without Being Sleezy," we feel this way in large part because of what we believe our friends will think.
Of course "being sleazy," as the author (or her editor) words it, and "feeling sleazy" aren't necessarily the same thing. It's not per se sleazy to promote yourself, yet we may still feel that it is.
Why? It comes down to our sense that when we promote ourselves, our friends will be jealous and stop being our friends. Or something like that.
I say, stop worrying about what your friends think. If they are truly your friends, they will support you even if they are a bit jealous. And if they're not your friends, it's okay to let them go.
Okay, that's easier said than done. Let's turn to the article for some suggestions on how to lesson the impact:
- Tell the story of the struggle behind the success.
- Be excited, but be humbled.
- Give credit where credit is due.
- Enlist the help of your friends to get the word out.
Okay, good ideas. But nobody wants to listen to your broken record about how great you are, not even your mother. So if you really want to do a good job of promoting your services, and not turn anybody off or feel sleazy about it, here's what you should do:
Don't talk about yourself.
Talk about your clients and prospects. Talk about their problems and the available solutions. Talk about the law and the procedure. And talk about your other clients and what they have been able to achieve.
Do this with intelligence and grace and you won't have to promote yourself.
Filed under Career satisfaction, Image, Marketing legal services by
Yesterday, I issued an "attorney marketing video challenge". Today, I want to show you a free and very easy to use web app that allows you to make screen capture videos. I'd seen ScreenR before and was reminded to take another look when I read a review of screenR this morning.
I created the following video a few minutes after I set up an account. I uploaded the video to my Youtube account and then embedded it in this post.
Very easy, very quick.
Even if you don't want to take the video challenge, I encourage you to set up an account and do a few practice videos. Put your web site or blog on screen, say something intelligent, and you're done.
You can download the video, post it at youtube or other video sharing sites, put it on your web site, or leave it hosted at ScreenR and post the link to your social media friends and followers.
Note, your video will be public (on the free account) so don't go too crazy in your video.
Take a look and share your comments. If you are unable to see the video, refresh your browser or you can view it here.
Filed under Marketing legal services, Online Marketing, Social media, Social media marketing, Technology, Web traffic by
Recent Comments