Many people use HTML emails with images and colorful templates and headers and footers. Their newsletters look like an actual newsletter or magazine. Very professional.
Most of the top marketers, however, use plain text. I do too.
Why? Because plain text emails get a better response.
Email is (or should be) a personal communication. From me, to you. Like I fired up gmail and sent you a personal email.
Even if it's a newsletter.
For five years, I wrote The Attorney Marketing Letter, a paid subscription eight-page newsletter mailed in a number ten envelope. It was printed on letterhead with the name and address at the top. The paragraphs were indented and the margins were "right-ragged," not justified. I used Courrier for the font. Each letter began with a salutation, "Dear _____,".
Just like a real letter.
Today, I try to simulate the affect of a real letter by using all text emails. I don't use HTML because I don't want slick and professional. It looks nice but I don't care about that, I care about communicating with my subscribers and I care about response.
People don't want slick. They get enough magazines. Their mailboxes are filled with junk mail. If your newsletter looks like it was produced by a graphic artist and a team of copy writers, it is mentally lumped in with all the other commercial messages that flood their mailbox and is deleted with the rest of the junk mail or skimmed and then deleted.
People like getting real letters from real people, and they read them. There's nothing more important.
You may have great content in your newsletter but you can't build a relationship with (or sell something to) subscribers who don't read it.
There's another reason why plain text emails are important: smart phones. More and more people check email on the little screen in their pocket. They can sometimes read it if its HTML; they can always read it when its plain text.
"But plain text is ugly!"
"Maybe so, but the money it produces is beautiful."
Filed under Blogging, Copywriting, Newsletters, Relationship marketing, Writing by 
Steve Jobs' abrupt resignation yesterday had social media buzzing about the news and what it means for Apple (which saw its stock immediately drop, and then rebound) and for the tech world. Every news channel and blog had something to say and the tweets and wall posts abounded.
But what does his resignation mean for attorneys? How will this affect your law practice?
Well, unless you work for Apple or one of their affiliates, it won't affect your practice at all.
So. . . why the tease? Was my headline a gimmick to get more clicks?
Well, yes and no.
It's true that I don't have anything to say about how this news story will actually affect your practice, and while that smacks of gimmickry, there is a lesson in this.
The headline that brought you here illustrates an important marketing technique: tying your message–blog post, tweet, post, email–to something already on the minds of your readers or followers. According to a new Kindle ebook by Dan Zarrella, about the science and metrics behind social media, this is called "priming". Zarrella says,
"If a subject is exposed to something related to your idea before he actually encounters your idea, he'll be more sensitive to it, and this makes it easier to catch his attention. . . .
"The easiest way to make priming work for your idea is to create timely content. If there is a topic or news story currently making the rounds in your target audience, relate your idea to that topic, and the zeitgeist will do the priming for you."
And so, primed as you were by the news of Jobs' resignation, you were more inclined to click through to read this story. Yes, I cheated a bit with my headline and yes, it would have been better if I had something to say about how the resignation affected the legal profession, but then this would have been a very different blog post.
Zarrella's book is brief, not at all dry, and has some great insights and data, such as the most and least re-tweetable words and the best times and days to tweet, blog, post to Facebbok, and send email. "In many cases, the most effective times to send are the less popular times. Because your messages have less clutter to compete with, they break through."
Zarrella also says that people share on social media not for altruistic reasons but because the information they share reinforces their reputation. People prefer to share breaking news, for example, because it is scarce, rather than humor or opinion which is all too common.
Some might say that putting news in your headlines to piggyback on what's already on the minds of your readers isn't a new idea, and they would be right. I'm sure this post, with the headline, "Man Accidentally Impregnates Goat," is getting lots of traffic. Like my post, the lesson is in the headline, not the story. (Be sure to download the free ebook he mentions, "How to Write Headlines That go Viral with Social Media".)
So, not a new concept. What's new is that now, social media metrics let us quantify what we always suspected, while leading us to discover ideas that never crossed our minds.
Zarrella's book is also free, through August 27.
Filed under Book review, Copywriting, Marketing legal services, Online Marketing, Social media, Social media marketing, Writing by
The top people in any industry, whether sports or business or the arts, have coaches. Attorneys should, too.
A coach can provide training and mentoring and yes, some hand holding, but perhaps the most valuable service they offer their clients is providing a mechanism for accountability.
My coach taught me that accountability is one of the most powerful forces in motivating human behavior. I know when I have to report my progress to him at the end of the week, I get the work done. Without that accountability, it's too easy to delay and defer. I don't know why I listen to my excuses, but I do. I'll bet you do, too.
If you want to get more done, especially in the area of marketing your legal services, you should consider hiring a coach. Actually, you should hire me.
As an attorney, I built a successful practice by implementing marketing strategies and techniques that I learned through a lot of trial and error and a lot of study. As a marketing consultant, I've helped hundreds of attorneys with different backgrounds and practice areas in all phases of marketing and business development.
When we work together, you'll be able to:
- Get more repeat business and referrals
- Determine the best markets for you to target
- Get better clients and bigger engagements
- Develop a web site or blog that builds your brand and brings in new business
- Create compelling content for your web site or newsletter or for a speech or seminar
- Build targeted lists of prospective clients and referral sources
- Use social media to drive traffic to your web site
- Create marketing documents that make your phone ring
- Increase your gross income and your net income
- Earn more while working fewer hours
- Create a marketing plan that works for you, your practice, and your market
If you are on my newsletter list, you will be notified when the next group coaching program is open.
If you're interested in one-on-one coaching, please call me at (949) 888-2800 or use this contact form.
I can also provide referrals to experts in other fields. Please contact me if you're interested in any of the following:
- Copy writing (web, brochures, sales letters, landing pages, radio/TV)
- Media buying
- Email campaigns
- Print ads
- Web site (and blog) development
- SEO
- PPC
- Videos (scripting, shooting, editing, publishing)
- Social media campaigns
- List rental
- Web site metrics
If you want to be at the top of your profession, surround yourself with experts who can help you achieve more than you can achieve on your own. Hire someone to help you determine your most important goals, equip you with the tools and resources for achieving those goals, and hold you accountable to the monthly plans and daily activities that will help you accomplish them.
In my previous post I talked about email mistakes to avoid. Today, I want to share some basic but nevertheless vital ideas for writing emails that get opened, get read, and get results.
WRITE AN EFFECTIVE SUBJECT LINE
Your email may be powerful and persuasive but if people don't open it, they won't read it. The key to getting your emails opened is your subject. It is the "headline" for your email message. It has to stop the reader who is skimming his email in box and get them to click. The more effective your subject, the more often this will occur. Also, an effective subject "pre-sells" the message contained in the body of your email, making it that much more likely that the recipient will respond to your request.
- Be specific. Effective subjects are clear and precise. They tell the reader what your message is about.
- Include a benefit. What will the reader gain (or avoid) by reading your email? Why should they read your message?
- Use their name. Although using the recipient's name in the subject is overdone in some circles, it is still an effective way to get their attention. It can also convey urgency, e.g., "John, please call me as soon as you read this".
- Include key words. Specific nouns and active verbs communicate. Project-specific key words will also get attention.
- Include due dates. If you have a time-oriented offer or request, consider putting the date in the subject.
- Front load. Most email programs cut off the end of lengthy subjects so put the most important parts up front.
GET TO THE POINT
The purpose of the subject (headline) is to get readers to open the email. The purpose of the first sentence is to get them to read the second sentence. And so on. You've got their attention but it is oh so easy to lose it, so say what you have to say–immediately.
Put the most important things up front: due dates, requests for information, requests for action. If you bury these, they may never been seen (or seen too late). Telegraph your message so the reader cannot possibly miss it.
How long should an email be? Long enough to get the job done and no longer. Make it as short as possible but don't worry if your message is lengthy. In a particularly lengthy message, you can always link to additional information (or offer to send it).
CLOSE FOR ACTION
- Summarize. There's a communication formula that works in writing and speaking. (1) Tell them what you're going to tell them. (2) Tell them. (3) tell them what you told them. This may not be necessary in a short email but it can prove helpful to you and your reader in a longer message.
- Tell them what to do. Repeat your request (or offer) at the end of the message and tell them what to do. Do you want them to call? Email? Go? Be specific; you'll get more people doing what you want them to do when you tell them precisely what to do.
- Tell them why. Studies show that when you give a person a reason they are more likely to comply with a request. This should obviously be a part of the body of your email but it's a good idea to repeat it in your close.
- Give them ways to contact you. Don't assume they know your phone number or even your email address. (You might want a reply to a different email.) Provide full contact information in your signature to make it easy for them to contact you or otherwise connect with you through a web site or social media.
Writing effective emails will save you time and get you better results. Your recipients will also save time and be more inclined to not only read your messages but act on them.
Filed under Communication, Copywriting, Email, Law office management, Productivity, Writing by
Learning how to write effective copy not only helped me to build a successful law practice, it helped me to sell millions of dollars of my signature marketing course and other products. Copy writing, which as been called "salesmanship in print" is an important skill for every attorney, even those with no intention of writing their own sales materials.
Effective marketing documents can make the different between unbridled success and abject failure. A change of headline or offer can increase the pulling power of a letter or ad or web site twenty-fold–and even more.
The best way to learn copy writing is to study effective marketing documents. When you see something good, something that's working, perhaps something that made you buy a product or service, copy the sales letter or ad or web page so you can study it. Create a "swipe" file of letters, brochures, ads, web pages, newsletters, and other compelling copy, to study, for ideas and to use as models for creating your own documents.
(Shameless plug alert. . .) The Lawyers' Marketing Toolkit is a swipe file of marketing documents for lawyers. It is a collection of referral letters, reports, ads, newsletters, brochures, and other marketing documents submitted to me for critique by lawyers in my marketing program–along with my (detailed) critiques.
Start your copy writing education by studying the sales letter for The Toolkit. Print the page, copy it, read and re-read it. It works and it could be the first document for your new swipe file.
After many years of collecting marketing documents in file boxes, today, I use Evernote to collect them electronically. It's free and a great place to start your swipe file.
[mc src="http://www.youtube.com/watch?v=ObHOvFoRLxk&feature=mfu_in_order&playnext=1&videos=QOSWMn-miTw" type="youtube"]The single most valuable skill for attorney marketing[/mc]
Filed under Advertising, Copywriting, Writing by
Most slogans I hear fail to accomplish their purpose: to communicate a cogent, benefit-rich, memorable marketing message. Although attorneys usually don’t use slogans, the ones I’ve heard have almost always been bad. An attorney in Los Angeles has a slogan that works, however. Miles Berman, the self-proclaimed “Top Gun Dui” attorney, uses the following slogan as the tagline for his frequent radio commercials: “Because friends don’t let friends plead guilty.”
Why does this work? First, it plays on the familiar public service slogan used to promote the use of a designated driver, “Because friends don’t let friends drive drunk”. Berman’s version is tied to something that has been drilled into our heads by millions of dollars in public service advertising, and is thus familiar. In addition to being familiar, it’s relevant. Both slogans deal with different aspects of the same issue. And because it is familiar and relevant, it is memorable, the ideal of any slogan. Finally, the slogan does what few slogans ever do, it promises a benefit. In telling the listener not to plead guilty, it suggests that there are alternative solutions, and all they have to do to get them is to call the “Top Gun Dui Defense” attorney. Very effective.
Eric Swartz is a consultant who bills himself as "The Tagline Guru." His web site presents the benefits of a good tagline and advice on how to create one. He also has a list of "The 100 Most Influential Taglines Since 1948." I remember most of these, and you will, too. Good examples of taglines that have created household brands.
You don’t need a tagline, but if you use one, use one that works.
Filed under Advertising, Communication, Copywriting, Marketing legal services by
Gary Halbert was one of the greatest copywriters of all time. He wrote some of the most successful headlines, ads, and sales letters in the history of direct marketing, earning millions for himself, and billions for his clients. The headline that brought you to this page is my homage to his talent (how can you NOT read this?), based on a fake headline he wrote for one of this clients.
Halbert, who passed away last year, believed that in advertising, the headline is everything. I agree. An ad with a bad headline but brilliant copy will never be read. A mediocre ad with a GREAT headline, however, will pull far greater response simply because more people are reading it.
Headlines are not just in ads. The title of your article or report is a headline. Same for your brochure. The title of your seminar is a headline. So is the opening line in your presentation. The "re" in your letter is a headline. And the "P.S."
What goes at the top of your web page? That's a headline. What's the first thing you say when you call a potential referral source to introduce yourself? Yep, a headline.
Halbert, who styled himself, "The Prince of Print," sometimes spent 80% of his time on a piece crafting the right headline. When you get the headline right, everything else seems to fall into place. Get it wrong, and nothing you do thereafter seems to work.
My love for copy writing began when I subscribed to The Gary Halbert Letter in the late 1980's. I read and re-read every word he wrote. He was also the inspiration for the sales copy I wrote to promote Referral Magic marketing program and my own newsletter, The Attorney Marketing Letter. Copywriting is the highest paid skill in marketing, but I consider it essential for any kind of marketing, and that includes marketing professional services.
Copywriting can be learned. I used to write like a lawyer but I trained myself to write copy that sells. It is a skill that has earned me millions. One of the best investments you can make in your career is in studying and applying the lessons of the great masters of copywriting. There is, of course, no better place to start than by reading the back issues of Halbert's newsletter. Fortunately, all of them are posted online at the web site that survives him, TheGaryHalbertLetter.com. I encourage you to spend some time reading through this treasure chest of brilliant lessons in copywriting. But I have to warn you: Don't start unless you have several hours available, because once you start reading Gary Halbert, you won't be able to stop.
Filed under Advertising, Communication, Copywriting, Marketing legal services, Writing by
Bill Cosby is purported to have said, ""I don't know the key to success, but the key to failure is trying to please everybody." Have you found that to be true? I have. I'll give you a recent example.
I just launched a new website, PassiveIncomeForLawyers.com. Passive income is a hot topic and in a very short period of time, the site got a large number of visits and subscribers. Several attorneys have already joined me in the program. I've heard from many others who have said nice things about the program itself and about the way it is presented. The feedback has been very positive. Of course you usually don't hear from people who don't like something. They usually just quietly go away. But I did get the following email from one attorney:
"Please take me off of your miserable site. At first I thought you were legitimated, now we are getting the mass marketing crap. Passive income my ass! You wouldn't know passive income if it hit you in the face. And what's with the long winded motley fool type advertising site. Un professional. Get lost."
I didn't reply, I simply removed him from the subscription list, and deleted his email. But then I got to thinking about what could be learned from his response and I retrieved the email. After all, this is not just anybody; according to his email signature, this individual is a partner in a firm of at least five lawyers. I presume he is influential. He may or may not be interested in something I offer, but I'd like to think he would reject the offer, not the person (me). But not only is he not a fan, he was so angry, he took the time to embarrass himself with this email.
From a marketing perspective, what should I do? He was turned off (to say the least) by the sales-y copy on my web page, although I have to wonder why he filled out the form to subscribe if he was so offended. Should I assume that others would be, too, and change it? Should I try to please the ones who don't like what he calls "long winded motley fool type advertising," even though most people find it acceptable and the site is successful? The Motley Fool folks seem to be doing okay.
But if I create something that is less of what he does not like and it dramatically reduces the number of subscribers, I haven't done myself any good, have I? So no, I shouldn't try to please everyone. That truly is a formula for failure, and it's an important marketing lesson.
Marketing is about metrics. You do something, measure the results, and compare those results to something else. It's called testing, and it's crucial to the success and profitability of any marketing campaign. So, I will create other versions of the web page and compare the results to the ones produced by the current one. Whichever version produces the highest percentage of conversions (subscribers) will become the "control," against which I will continue to test, seeking to best that control. But one does this to improve results, not in an effort to please anyone, let alone everyone.
You can't please everyone anyway, and you'll only hurt yourself if you try. So, as you design your marketing messages, intelligently consider the ethical standards of your bar association and your own sense of propriety, and perhaps the concerns of your spouse or partners, but beyond that, do what works best, and what works best is what brings in the most results.
Filed under Copywriting, List building, Marketing legal services, Online Marketing, Wealth, Web traffic, Writing by
Why is it that people who need your services don't "buy" them? The answer is that people don't buy what they need, they buy what they want. They may need your advice, but they won't plunk down the cash unless they want to.
People buy what they want and what they want, ultimately, is a feeling. People buy on emotion, and then justify their decision with logic.
You need a car, you don't need a Lexus (well, I do, but most people don't). You buy the Lexus because of how it makes you feel driving it. You tell yourself Lexus is reliable and you will save on repairs and downtime, or that it's good for business, and so on, but in the end, it's the feeling you're after.
People hire an attorney the same way. Any attorney can do the job, but they hire you because of how you make them feel (or how they think you will make them feel). And they'll pay dearly for that feeling. You charge more, and they know it, but they'll pay it and convince themselves that you're worth it.
In your marketing, don't just show people the logical reasons to hire you. Don't just appeal to need. Touch them emotionally and help them to want your services.
And don't hold back. Your marketing materials must make people feel something when they read them, and the same goes for when you speak in front of the room or conduct a free consultation. Touch that nerve. Make them nervous. Make them care.
One of the easiest (and best) ways to do that is by telling stories. Stories have people in them and people relate to other people. People want to know "what happened". They care about the outcome because they can imagine themselves in that situation and feel what it would be like. Become a master story teller. Facts tell, but stories. . . sell.
Filed under Communication, Copywriting, Marketing legal services by
Headlines account for 80-90% of the effectiveness of any marketing document. Why? It's simple. A good headline compels people to read the first sentence of the body of the piece. A bad headline doesn't.
A great headline with mediocre copy will always pull better than a terrible headline (or no headline) with great copy. People are busy and inundated with reading material, and most will base their decision to read an article, ad, brochure, web page, or anything else on the basis of the headline.
You don't have to take my word for it. As exhibit "A" I submit headlines from my dentist's quarterly newsletter.
I realize how difficult it is to write headlines that make anyone want to read a dentist's newsletter. But that's no excuse for this collection of abominations:
International Cadre of
Dentist Friends
Divinely Designed. . .
and Faithfully Emulated
A Word About Diagnodent
Bio-Directed Joint by Nikken
The Road to Excellence is
Always Under Construction
The Cutting Edge. . . . .of
the Moving Wedge
Not only won't anyone read the newsletter, I'm almost sure that 80-90% of his patients who have been receiving his newsletter for any length of time are throwing it away unopened.
Learn to write, or at least recognize, good headlines.
Filed under Communication, Copywriting, Writing by
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